Whether intentional or not, sometimes a client is disingenuous about the end goals of a project. For whatever reason, they are not upfront with their initial objective, and massage the creative process through nitpicking and endless revisions to achieve an end product that is decidedly different from what was agreed upon.

In situations like these, it’s the job of the creative to advocate for their team, and explain to the client why nitpicking creative or playing it safe doesn’t serve their audience, and doesn’t serve their message. This is a tricky situation to be in, and it takes experience to successfully explain to a stubborn client why being upfront allows you to build them the product they need. This week, we share our own experiences with the dreaded client “bait and switch”, and break down how we work towards a successful end goal when confronted with these situations.

Clients Who Bait and Switch

In this engaging short story, Sarah, a project manager, leads a team meeting focused on mastering the art of answering business phone calls. The narrative explores the importance of effective communication, creating a positive first impression, and engaging presentation techniques. Through role-playing scenarios, Sarah encourages her team to practice their skills, emphasising that every call is an opportunity to strengthen relationships and build trust. The session concludes with a sense of accomplishment as Sarah inspires her team to rethink their approach to communication.

Written and produced by - www.one2oneacademy.com

The Art Of The Call - A Short Story

If you have found us, you have already started your language learning journey. We are an online academy and are proud to be different. All our materials are designed and produced by our Company. We specialise in conversation development. Feel free to visit our website for more information. 

Hi. Jen Estill and Karen Stefl here. In The Speak Easy Podcast, we share years of expertise in marketing, branding, video production, strategy—not to mention management, employee development, mentoring, sales, creativity, maintaining life balance, managing money, and.. you get the idea. It takes a lot to keep a couple of creative studios thriving. 

We developed this podcast after years of "how do you..." boss lady conversations. It was clear that if we were both in such similar places with regard to business growth, and personal growth, and work/life/motherhood/bossland balance, then other women may be, too. We'd been sharing confessions over cocktails for quite a while—solving problems, asking for advice, and whispering the secret fears and disappointments that successful women are never supposed to have. (You've had those, right? It's not just us?)

Thus, Speak Easy was born. Our goal and our promise is to speak with honesty about the challenges that experienced women in the creative industry face. To create a community where we can support one another and abandon the mantra that we put on a good face and make it look like we have it all together, even when we don't. You can expect honesty, complete vulnerability and even a good laugh.

And cocktails. You can expect cocktails.

New tracks tagged #clientrelations