2023 Predictions Series: Jane Sarasohn-Kahn & Amy Heymans

The 2023 Predictions Series continues with health economist Jane Sarasohn-Kahn, and Amy Heymans, chief design officer for UnitedHealthcare. How are health systems, health plans, and disruptors addressing the calls to become more consumer-centric, and where should YOU be looking next? All that, plus the Flava of the Week about new data from Epic Research on how telehealth visits don’t require in-person visits. How can we use this data to support the creation of consumer-first products and services? 

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Healthcare Rap

Healthcare Rap: 2023 Predictions Series: Jane Sarasohn-Kahn & Amy Heymans

Can Consumers, Medicine & Digital Health Coexist?

Michael Hasselberg, Chief Digital Health Officer at University of Rochester Medical Center, gives insights into the ecosystem where digital health startups, consumers, and academic medicine intersect for the good of a population. Join him as he discusses using technology to increase access to care and how he gave up his clinical practice in pursuit of building new innovative care delivery models. All that, plus the Flava of the Week about new prescription offerings from Amazon and Optum. How will RxPass and Price Edge provide a higher level of consumer-first health, and how can we shine a brighter spotlight on parts of the experiences that can be easy to overlook from a hospital-centric lens? 

Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

Healthcare Rap: Can Consumers, Medicine & Digital Health Coexist?

Making Brands Competitive In the Modern Marketplace

Paul Fahey from Smith & Jones discusses the evolution of healthcare brands as they strive to be competitive in a consumer-first marketplace. Join Paul and host Jared Johnson as they share opportunities for healthcare leaders to evolve the strategy conversation, because we weren’t the ones who created the siloed business systems, we’re still responsible for removing friction and improving those experiences.
All that, plus the Flava of the Week about Walmart Health’s expansion plans. As they accelerate their growth and enter new states in the coming year, how will it impact consumers’ demands for convenience and price transparency, and why is it drawing resistance?

Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

Healthcare Rap: Making Brands Competitive In the Modern Marketplace

How to Build Your Consumer Muscles

It’s a double-dose of awesome as Jared welcomes two guests: Alex Gray, Founder at Adapt Innovation Group, and Paul Backett, Co-Founder at Evolve Collaborative. Alex and Paul share in’s and out’s from the trenches about how to codesign consumer experiences, build the consumer muscles in your organizations, and coalesce as an industry to elevate that work for your benefit, as well as the benefit of the people that your organizations ultimately serve. 
All that, plus the Flava of the Week about the Consumer-First Health Manifesto. The Manifesto was published 6 months ago, so what progress are we making in accomplishing the changes that it outlines, and how can we continue building momentum in those areas?  

Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

Healthcare Rap: How to Build Your Consumer Muscles

2024 Healthcare Marketing Trends

Paul Fahey returns to share highlights from Smith & Jones’ 2024 Healthcare Marketing Trends Report. When he says it’s the Year of Disruption, what does he mean, and what should we be paying attention to?

All that, plus the Flava of the Week about Best Buy Health expanding its home health partnerships. Will health at home pay a bigger part in consumer-first strategies as some early adopters share the results of their programs? 

Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

Healthcare Rap: 2024 Healthcare Marketing Trends

Claiming to be "consumer-centric" is simple; executing it effectively requires a fundamental shift in leadership and company culture.

Many leaders believe they prioritise consumers, yet their strategies often miss the mark due to a lack of meaningful integration.

Building a genuinely consumer-first culture means driving every decision, process, and strategy with the consumer's needs and values at the forefront.

This guide equips leaders with the insights and actionable strategies to foster a winning consumer-first culture. Rather than relying on superficial gestures, leaders can inspire a transformation that elevates the organisation, engages employees, and creates powerful, lasting consumer relationships.

Deep Dives from Denyse at C3Centricity

The Ultimate Leadership Guide to Creating a Winning Consumer-First Culture

As consumers become more informed and discerning, the demand for brand transparency is intensifying, especially in the Consumer Packaged Goods (CPG) industry.

People want to understand where their products come from, how they are made, and whether the practices behind them align with their personal values.


This shift is pushing CPG companies to rethink how they manage and communicate their supply chains, transforming brand transparency into a strategic imperative.

However, this transformation isn’t just a matter of compliance or ethical responsibility—it’s also about enhancing the customer experience.

In a world where trust is increasingly hard to earn, brands that offer clear, detailed insights into their supply chains stand to build deeper loyalty and gain a competitive edge.

Transparency can no longer be viewed as a back-end operational detail; it’s becoming a vital part of how customers engage with and perceive a brand.

Unlocking Customer Loyalty and Trust with Supply Chain and Brand Transparency

Supply Chain Transparency  Building Customer Loyalty And Trust

This podcast presents seven lessons on customer experience excellence learned from the author's personal healthcare experience. 

Each lesson, illustrated by a hospital scenario, is then applied to business practices, supported by statistics and research from sources like Salesforce, Bain & Company, PwC, Harvard Business Review, and McKinsey. 

The core message emphasises prioritising customer needs at every stage, from initial contact to post-service follow-up, to foster loyalty and boost profitability. 

Denyse concludes by offering a FREE business process audit to help companies implement these principles.

7 Lessons In Customer Experience Excellence

MARKETING DEEP DIVES by DENYSE is a Podcast for CPG Executives wanting to attract, delight and retain more consumers.
In each episode Denyse shares her tips, tools and ideas gathered from her more than 30 years experience working in over 125 countries around the globe.
Denyse is: 📈 Advisor to Fortune 100-Inc 5000 | 🚀 Strategist for mid-sized CPGs | 👨‍💼👩‍💼Leadership Coach | 🎤 Keynote Speaker | 📚 #1 Best-Selling Author | 🌍 Former Global Head of Consumer Excellence at Nestlé

RADIO FOR THE HEALTHCARE INDUSTRY
Healthcare NOW Radio and Podcast Network offers discussions on the latest developments and trends impacting the industry including: health tech, health IT, healthcare innovation, healthcare policy, healthcare data security, telehealth, interoperability, biotech, med tech, value-based care, pharma, healthcare compliance, and much more. Shows are hosted by industry thought leaders. Guests are a "who's who" across the healthcare spectrum.  The listening audience is predominantly physician and hospital-based, and the healthcare industry at large.

New tracks tagged #consumer-first