In this episode of The Broadband Bunch, host Pete Pizzutillo sits down with Travis Rice, Senior Director of Sales and Marketing at Camvio, recorded at Calix ConneXions 2025. Travis shares his unexpected path from fintech to telecom, how he landed at Camvio, and the company’s mission to simplify operations for ISPs through its end-to-end OSS/BSS platform.

Pete and Travis dig into some of the biggest challenges and trends shaping today’s broadband landscape: fragmentation across systems, the shift toward best-of-breed architectures, and the evolving role of integrations in delivering seamless subscriber experiences. Travis explains why many operators still struggle with brittle scripts, lack of standards, and aging infrastructures—and why consolidation paired with smart ecosystem partnerships is becoming essential.

They also explore the current state of AI in telecom, why much of the market is still in the “hype cycle,” and how AI will enhance—not replace—the people behind networks. Travis discusses the real opportunities: empowering CSRs, improving ticketing and escalation workflows, and elevating the customer experience.

Finally, Travis offers candid advice for operators navigating digital transformation, system scalability, migrations, and M&A-driven change—reminding leaders that long-term success depends on modern architecture, trusted partners, and a strategy built around data and efficiency, not just new tools.

Episode 472: Travis Rice on Scaling ISPs Through Integration, Automation, and Smart Architecture

In this episode, Zuri Ozeomachukwu Njoku shares her insights on what it truly takes to strengthen an organization’s digital foundation. She breaks down core elements like cloud systems, security, team empowerment, and long-term tech strategy. With over 15 years of hands-on experience, Zuri explains how smarter digital structures help businesses grow with confidence and resilience.

Zuri Ozeomachukwu Njoku Discusses Strengthening Digital Foundations for Organizations

Digital transformation is reshaping every aspect of society, but who is being left behind? In this episode, Robert Opp, Chief Digital Officer and Director of Digital, AI and Innovation at UNDP, explains why technology alone is never enough and why people, rights and inclusion must remain at the heart of digital development. From connecting 650,000 post offices through the UPU’s connect.post initiative to building AI ecosystems that serve local needs, Opp discusses the opportunities and challenges ahead. He also reflects on the pivotal moment humanity faces as AI accelerates and why global progress depends on ensuring everyone can participate. 

Putting People at the Center of Digital Transformation - Robert Opp on the Future of Digital Inclusion

Businesses today rely heavily on meaningful customer interactions, and that’s exactly where CRM Software Malaysia becomes essential. At PeppolSync, we’ve seen how companies gain clarity and consistency once their teams operate from a unified CRM dashboard. Our consultants work closely with your process owners to tailor workflows that match real on-ground habits instead of forcing rigid templates. Whether you’re nurturing leads, tracking activities, or building long-term retention strategies, CRM Software Malaysia gives your team the structure and visibility they’ve been missing. With thoughtful implementation and ongoing support, we help Malaysian businesses shift from scattered customer data to a dependable, growth-ready system.

Smarter Customer Management for Growing Malaysian Businesses

When companies decide to modernize their tools, they quickly realize the importance of reliable Odoo Integration Malaysia solutions. At PeppolSync, we’ve handled integrations for teams that manage inventory, sales, finance, and multi-company operations across different regions. The goal is always the same—no unnecessary complexity, no fragile connections, just a system that truly speaks to your workflow. Our approach to Odoo Integration Malaysia focuses on stability, user adoption, and practical automation, ensuring your existing tools and new digital processes work smoothly together. With hands-on guidance and structured testing, your operations shift into a more connected and efficient rhythm.

Seamless Odoo Integration Built for Real Operational Needs

Companies today need Accounting Software Malaysia that can handle both routine bookkeeping and the increasingly strict reporting expectations imposed by regulators. With PeppolSync, businesses gain a structured system that keeps financial records accurate, audit-ready, and easy to interpret. We help teams shift from spreadsheets to a clean, automated environment that reduces manual errors and improves month-end closing times. Whether you manage multiple entities or operate from a single location, Accounting Software Malaysia provides clear dashboards, consistent workflows, and local tax-ready capabilities. Our goal is simple—give your finance team the confidence and precision they need to perform at their best.

Accounting Built for Compliance and Day-to-Day Clarity

DCS Networks in Singapore has grown steadily over the years by helping companies set up dependable phone and communication systems that actually fit their daily workflow. The team has been around for more than 15 years, handling everything from IP telephony setup to SIP trunking, Cloud PBX, and contact-center requirements for offices of different sizes. What people appreciate about DCS Networks in Singapore is the way its engineers walk clients through the setup, fix issues quickly, and recommend VoIP hardware that lasts—especially Fanvil phones and other enterprise devices. The company’s focus has always been simple: clear calls, stable systems, and support that businesses can rely on without chasing for help.

DCS Networks in Singapore – Practical Communication Solutions for Modern Businesses

Wealth firms are finally moving beyond “CRM as a Rolodex” and into a world where CRM, data and AI operate as the command center of the entire business. As growth pressures mount, advisor demographics shift and AI-driven tools flood the market, the firms that win will be those that treat their CRM as a true engagement and orchestration layer for advisors, clients and operations, not just a system of record.

In this episode of the WealthStack Podcast, Shannon Rosic sits down with Michelle Feinstein, former general manager of Salesforce, to unpack how leading firms are reimagining their data strategy and piloting AI agents to drive advisor productivity, deeper client engagement and real organic growth.

Key takeaways:

- How CRM has evolved into a unified layer for data, workflow and AI
- What Salesforce is building with Financial Services Cloud for advisors and planning integrations
- Which AI use cases are actually delivering productivity gains
- Where firms get stuck on data, governance, talent and culture
- What high-growth firms do differently with tech, AI and client engagement

Resources:

- Listen to WealthStack on WealthManagement.com: https://bit.ly/4jZQmKi 
- Subscribe and listen to WealthStack on Apple Podcasts: https://bit.ly/4cXKleN 
- Subscribe and listen to WealthStack on Spotify: https://spoti.fi/3RJwMG0 

Connect with Shannon Rosic:

- LinkedIn: https://www.linkedin.com/in/shannonrosic/
- WealthStack website: https://informaconnect.com/wealthstack/ 
- WealthManagement.com: https://www.wealthmanagement.com

Connect with Michelle Feinstein:
 
- LinkedIn: Michelle Feinstein - https://www.linkedin.com/in/michellekfeinstein 
- Website: Salesforce - https://www.salesforce.com/ 

About Our Guest:

Michelle Feinstein is the former general manager of Salesforce. Her expertise is in digital transformation for wealth management. This process of digitization is complex; it requires firms to accelerate plans to harness data, digitize advisor-client experiences, and modernize service to scale and support growth.


The WealthStack Podcast: CRM, AI, and the Future of Advisor Productivity with Michelle Feinstein

Dr. Christian Terwiesch, the Andrew M. Heller Professor at the Wharton School of the University of Pennsylvania, Co-Director of the Mack Institute for Innovation Management, and faculty member at the Perelman School of Medicine, shares insights from his widely acclaimed book, Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage.

Connected Strategy explores how organizations can move from one-off customer transactions to continuous, technology-enabled relationships that create value for both customers and firms. In this episode, Dr Christian Terwiesch unpacks the four connected customer experiences respond to desire, curated offering, coach behavior, and automatic execution and explains how each reshapes the way firms anticipate, guide, and even act on customer needs. He also discusses the strategic, organizational, and data challenges leaders must address to design effective connected strategies, from breaking down silos and building trust to rethinking revenue models and learning loops that sustain long-term competitive advantage.

This podcast is brought to you by Global Management Consultancy. For more information, please visit www.globalmanagementconsultancy.com.

Disclaimer:

A. The background music used in this video is the property of its respective developer and is protected by Copyright. Although it is a free version, Business Talk, Global Management Consultancy and Deepak Bhatt do not hold the rights to this music.

B. Dr. Christian Terwiesch offered thoughtful perspectives from his acclaimed book, “Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage,” in his conversation on the Business Talk podcast channel. The uploaded video contains copyrighted material; therefore, any modifications to graphics, music, or the presence of the author or host are strictly prohibited.

Connected Strategy in Action: Dr Christian Terwiesch on Always-On Customer Relationships

This presentation by Zuri Njoku explores how digital transformation is reshaping modern IT. It explains the shift toward cloud adoption, automation, stronger cybersecurity, and smarter business processes. The PPT highlights how technology empowers teams, improves workflows, and supports long-term growth. It also guides organizations on embracing continuous change and using IT as a strategic driver for success.

Zuri Njoku Explores Digital Transformation and Its Impact on IT

Zuri Njoku is an experienced IT expert with over 15 years in technology, security, and digital systems. Skilled in cloud, networking, and software, Zuri blends technical knowledge with leadership to help businesses grow and innovate through smart technology solutions.

Welcome to Business Talk, your go-to podcast for the latest trends, insights, and thought-provoking discussions in the business world. Whether you're a business professional, entrepreneur, researcher, or academic, our episodes will challenge you to rethink conventional wisdom and inspire actionable ideas.

Brought to you by Global Management Consultancy, we are committed to driving innovation and excellence in the business community. All content Copyrighted 2024 by Global Management Consultancy.

For more information about our past and upcoming podcasts, please click here:https://www.deepakbbhatt.com/businesstalk

Welcome to the Broadband Bunch, a podcast about broadband and how it impacts all of us.  Join us to learn about the state of the industry and the latest innovations and trends. Connect with the thought leaders, pioneers and policymakers helping to shape your future through broadband.

The Broadband Bunch is sponsored by:
ETI Software:  www.etisoftware.com
VETRO: www.vetrofibermap.com

UPU is the UN specialized agency for postal services working with 192 member countries to create the postal network of the future.

New tracks tagged #digitaltransformation