One of the most common operational pitfalls any design professional encounters is a scope of work that is not clearly defined. Frequently, a lack of clarity around deliverables results in an excess of work that is unpaid and a chronic lack of profitability.  

In this episode we learn: 
- perfectionism and lack of clarity around scope lead to overwork and overwhelm 
- to avoid the tendency to over-deliver, you must clearly define the scope of work
- the first time a client wants to work out of bounds is the most important time to say no
- to avoid leadership bottlenecks, stick to process 
- time tracking provides invaluable insights for your business

It’s time to take control of your business.
Become a member of Business of Design®, today:
https://businessofdesign.com/?ref=2&campaign=podcast

Become a Member

EP 325 | Over Delivery with Melissa Morris

Business of Design® is the #1 trusted business training resource for design professionals around the world. Join thousands of design professional already using our field-tested project management strategies and enjoy increased confidence, improved client retention, greater profits and a business that thrives.

It’s time to take control of your business. 
Become a member of Business of Design®, today:
https://businessofdesign.com/?ref=2&campaign=podcast

New tracks tagged #flat fees