Giffgaff

GiffGaff make up for their recent outage

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Jordan
 No signal for past two daysThought it was an issue with my new phone, tried a tesco sim worked fine. Came here to see more reports of outages. Been stressing me, will be moving from giffgaff


@giffgaff @DoodleFlapper We understand this must be frustrating for you Helen, and other members. Our engineers are working as best they can to get the issue resolved as best they can, so members can use their services correctly. - giffgaff Jeanette 



@JenTheHenxx Honestly so sick and tired of @EE and their rubbish 4G connection, the high prices for data and the fact that the only way to contact customer service about any issues is to waste time on a phone call! I think it's finally time for @giffgaff after 12 years of being an EE customer 



@karlgookey @giffgaff Hi there, I've recently switched on 5G on my phone and am having some issues. With 4G it seems to filter down the connection types in search of signal (eg. 4G+ &gt; 4G &gt; H+). Whereas 5G is just connected or not, it doesn't filter down to 4G.Is this normal with 5G? 



@Go4gold100 @giffgaff our Service is down in DE12 cannot receive make calls or text. No mention in the network outages. Contacted Agent . Says up to 24 hours before anyone gets back. Both myself &amp; husband are on Giffgaff so basically stuffed ! 



@happy6561919177 @giffgaff Hi I have had no mobile signal for a few days now. Unable to make or receive calls at home. Whole family have giff gaff sims and never had a problem before but this is not acceptable. Can we have an update please? 






A site outage can affect anyone, but last week's problem was far from an isolated case. It's the second time we've seen an issue like this with GiffGaff's website in recent weeks, and the support forums are full of complaints from users waiting for their SIM cards to be activated for long periods of time.


Outage monitor Down Detector, which keeps a close eye on services across the world, is showing thousands of reports flooding in. At its peak, some 2,000 people were mentioning both the Sky and GiffGaff outages. This makes it a major problem. The nightmares appear to have begun at around 3.30pm and there's no sign of the issue being fixed.


It is crucial to get in touch with Giffgaff if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Giffgaff has occasionally given some customers credits and other forms of payment.


The most recent Giffgaff outage reports came from the following cities:Tower Hamlets, Croydon, Bermondsey, London, St Helens, Peterborough, Belfast, Burnley, Lincoln, Lanark, Canterbury, Limavady, Manchester, Wolverhampton and Islington.


While the reason for the outage remains unclear, of those who reported issues, 65% reported problems with their mobile phone, 18% with mobile internet, and 16% couldn&apos;t access the mobile network.


Always make sure that you've got enough credit in your giffgaff account for the data you need if you have a pay-as-you-go deal. You can do this by logging in to your account online, or using the giffgaff app on your phone. If you don't have enough data credit, you can top up using the giffgaff app or via your account pages on the giffgaff website.


Several users are reporting a new issue where the fingerprint sensor stops working if the phone battery runs out. Both the Pixel 6 and Pixel 6 Pro are reportedly plagued by the issue. Various Redditors have mentioned that they tried to contact Google and the solution they received was not really a solution. The company representatives are allegedly telling users to factory reset their smartphones to make the fingerprint sensor work again after charging and powering on the device.


Whilst

GiffGaff Make Up For Their Recent Outage

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