What do you say when clients want you to resolve family conflict or say something that they are struggling to communicate? In this episode, MDRT members share how they maintain harmony, professionalism, and service when faced with some potentially uncomfortable situations.

You’ll hear from:
Aaron Kane, AFA, B Bus
Adam Thomas Rex, AIF, CFP

Episode breakdown:
0:24 – Handling a difference of opinion between parents and their child
3:11 – Being asked to encourage someone toward retirement
6:50 – Determining how to reset client relationships
9:41 – Developing two different models of service

Listen to the monthly series, MDRT Presents: @mdrtpresents

How I navigate awkward conversations with clients

While many advisors recognize the benefits of partnering with other professionals to help their clients, doing that successfully often requires practice and adaptation. In this episode, members of the MDRT Executive Committee explain how they have learned to identify and thrive in these collaborative circumstances.

You’ll hear from:
MDRT President Gregory B. Gagne, ChFC
MDRT Secretary Clay Gillespie, CIM, CFP

Episode breakdown:
0:25 – Levelling up by finding a mentor
0:57 – Recognizing when someone else is better at something than you
2:09 – What to do when someone else can be more helpful to your client
2:55 – Serving your clients best by focusing on what’s in your area of expertise
3:40 – Creating a process to systematize what you do best
4:57 – Setting expectations with clients at the beginning of your relationship

Listen to the monthly series, MDRT Presents: @mdrtpresents

What to do and not do for joint work

Helen Jayne West, APFS, explains how building a trustworthy team can persuade retiring financial advisors to sell their business — and goodwill — to you, thus ensuring your own practice’s continuity with established clients and predictable cash flow.

Listen to the monthly MDRT Podcast series: @mdrt-podcast

2023 MDRT Annual Meeting Focus Session (English)

How a strong staff fosters growth through acquisitions

What can you do to not just accept new regulations but thrive through adaptation and compliance? In this episode, MDRT members explain how their perspective and ability to take action has led them to turn regulation into opportunity and success.

You’ll hear from:
Simon D. Lister, Dip PFS
Jamie McIntyre, CFP

Episode breakdown:
0:34—Focusing on the benefits that come from required additional qualifications 
3:10—Why resistance only leads to greater difficulty  
5:39—Utilizing regulations as a chance to further define your ideal clientele
7:41—How to create time to meet regulation standards and drive business success
13:15—Turning frustration into empowerment

Listen to the monthly series, MDRT Presents: @mdrtpresents

Changes I’ve made to embrace regulation and overcome challenges

Just because you know the importance of seeking balance in and out of work doesn’t mean that it’s easy to accomplish. In this episode, members of the MDRT Executive Committee share how they make a priority of MDRT’s Whole Person concept and adjust if they are struggling to put their intentions into action.

You’ll hear from:
MDRT President Carol Kheng, ChFC
MDRT First Vice President John F. Nichols, CLU, MSM

Episode breakdown:
0:32 – Looking at different life components like spokes on a wheel
1:42 – Pursuing a feeling of being centered rather than balanced 
3:09 – Determining and maintaining your version of a right-fit morning
5:16 – Handling adversity when your processes aren’t working as well
7:12 – Benefiting by resisting the temptation to compare yourself to others

Listen to the monthly series, MDRT Presents: @mdrtpresents

How to embrace the Whole Person concept

If discomfort arises among employees in your office, how do you address and move forward from the situation? In this episode, MDRT members share how they develop a straightforward, successful approach when tense or complicated situations arise.

You’ll hear from:
Aaron Kane, AFA, B Bus
Adam Thomas Rex, AIF, CFP

Episode breakdown:
0:29 – Creating an open-door environment to bring up issues as needed 
1:28 – Establishing procedures to get every employee on the same page
3:58 – Addressing problems independently while empowering staff members
5:26 – Understanding the different performance expectations for different people in the office
6:46 – Ensuring that employees understand how any changes will benefit them and the clients

Listen to the monthly series, MDRT Presents: @mdrtpresents

How to resolve staff frustration through clear communication

At some point, all advisors face the challenging situation of knowing that they aren’t the right person to work with a client. In this episode, MDRT members explain how they recognize the need for this delicate exchange, and how they handle it.

You’ll hear from:
Alessandro M. Forte, DipPFS, CSP
Renee Hanson, CFP, CDFA

Episode breakdown:
0:28 – Establishing expectations for client interactions
2:36 – Developing the skill of knowing when to walk away
4:33 – Having the hard conversation with clients about not being a good fit
6:25 – Identifying communication preferences to improve interpersonal dynamics
8:45 – Fostering positive outcomes while indicating that something isn’t working
13:31 – Determining if the advisor or the client will be making the rejection 

Listen to the monthly series, MDRT Presents: @mdrtpresents

What to do when it’s clear the client-advisor relationship is not a match

Learn how affirmations can help you develop a mindset that attracts abundance and success. Demarra West – founder of a global wellness social enterprise for women – provides strategies for you to reprogram your subconscious mind and set a path to achieve your personal and professional goals. 

Listen to the monthly MDRT Podcast series: @mdrt-podcast

Develop a prosperity mindset to attract what you want

With clients not expected to understand the jargon of the financial services profession, advisors can make simplicity their superpower. Richard Dobson Jr., CFP, explains how you can describe complex topics in a quick, unforgettable way that will reduce client panic and improve outcomes for you and the people you help.

Listen to the monthly MDRT Podcast series: @mdrt-podcast

2024 MDRT Annual Meeting Focus Session (English)

Communication hacks every financial advisor should know

Walking through a claim with clients and their affected family members can provide new perspective for advisors about how their work has enormous impact on the people they serve. In this episode, MDRT members share the interactions that have elevated their understanding about what they do and the clients who benefit.
 
You’ll hear from:
Joseph Tan, ChFC, CLU
Abigail Venida Yabot
 
Episode breakdown:
0:28 – Being reminded about the importance of coverage and planning
3:57 – Turning difficulty into clarity and strengthened protection
5:38 – Advocating for clients to protect their staff
8:19 – Applying coverage options for different populations

Listen to the monthly series, MDRT Presents: @mdrtpresents

Experiences that have enhanced how I see the power of insurance

In this EXCEL Award-winning series, hear thoughts and suggestions from top MDRT members on issues that financial and insurance professionals encounter in their careers. 

Contact us at podcast@mdrt.org. MDRT diversity statement: https://www.mdrt.org/diversity-statement

The Million Dollar Round Table® (MDRT) does not guarantee the accuracy of tax and legal information and is not liable for errors or omissions. You are urged to check with tax and legal professionals in your state, province or country. The MDRT also suggests you consult local insurance and security regulations and compliance departments, pertaining to the use of any new sales material with clients. Examples are for educational purposes only. Copyright Million Dollar Round Table.

At the Annual Meeting, top MDRT members share advice on issues that financial and insurance professionals encounter in their careers.

Contact us at podcast@mdrt.org

The Million Dollar Round Table® (MDRT) does not guarantee the accuracy of tax and legal information and is not liable for errors or omissions. You are urged to check with tax and legal professionals in your state, province or country. The MDRT also suggests you consult local insurance and security regulations and compliance departments, pertaining to the use of any new sales material with clients. Examples are for educational purposes only. Copyright Million Dollar Round Table.

New tracks tagged #mdrtpodcast