Travelling to a service centre, waiting in line, operating within standard 'business hours' to submit paper proof of identity documents; none of this aligns with the modern lives people live.  Digital credentials however are emerging as a means to help citizens participate safely and conveniently in the digital economy. CJ Ritchie, Associate Deputy Minister and Government CIO with the Government of British Columbia discusses the benefits, opportunities and use cases for digital credentials in this week's Public Sector Podcast episode. CJ Ritchie, Associate Deputy Minister and Government CIO, Government of British Columbia For more great insights head to  &nbsp;

Making Life Simple with Digital Credentials - Government of British Columbia - CJ Ritchie - Episode 85

The NSW Government in Australia is world-leading in multiple citizen-centric services, including digital licencing and digital credentials.  But to keep digital at the heart, while ensuring continued empathetic and accessible serivces for their 8 million customers they're looking back on where they've been. Assessing where they're at. And determining where they need to be. Laura Christie, Government Chief Information and Data Officer shares the three foundational pillars shaping the future priorities for the state's public service agencies. Laura discusses:  1. Digital as a catalyst for inclusive services 2. Digital as an enabler, not digital for digital sake 3. Digital as a constant. What's next in AI, security and privacy? Laura Christie, Government CIDO for New South Wales For more great insights head to  &nbsp;

The Three Biggest Priorities for Government in 2024 - NSW Department of Customer Service - Laura Christie - Episode 86

Without proactive project management you'll find yourself constantly firefighting, your team unengaged, and your business unit operating as a siloed lone ranger. All this leads to poor quality deliverables and damage to reputation.  The City of Edmonton found themselves in the same boat. Projects faltered and the City operated reactively, without clear alignment or integration with broader City functions. With a four-pronged approach, focused on:  1. Direction 2. Transparency 3. People 4. Measures  The City of Edmonton successfully realigned Project Management functions to deliver wide-spread business value. Nisreen Hussain shares the City's story in this week's episode of the Public Sector Podcast. Nisreen Hussain, Director - Corporate Technology, City of Edmonton For more great insights head to  &nbsp;

Alignment, Cost & Engagement: The Benefits of Project Management - Nisreen Hussain - Episode 87

In this week's The Reason Roundtable, Matt Welch is back, alongside Katherine Mangu-Ward, Nick Gillespie, and Peter Suderman. The editors talk about Nikki Haley's primary defeat in her home state of South Carolina and President Joe Biden's plan to attack "corporate greed."

00:36—Nikki Haley loses in South Carolina.

15:42—Biden's plan to attack "corporate greed"

29:06—Weekly Listener Question

46:41—This week's cultural recommendations

Send your questions to roundtable@reason.com. Be sure to include your social media handle and the correct pronunciation of your name.

Today's sponsor:

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Audio production by Ian Keyser; assistant production by Hunt Beaty.

Music: "Angeline," by The Brothers Steve

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Reason Roundtable

Nikki Haley's Primary Math Isn't Mathing

International Women's Day is a day to recognise how far we’ve come towards gender equality, and also how far we have left to go. Don't get us wrong - a little over a hundred years ago only a handful of countries allowed women to vote and equal pay for equal work was unheard of.  We're making strides in the right direction, but there's still more work to be done.  In recognition of IWD we've bought together a panel of women leaders making considerable contributions to their respective organizations in the pursuit of women's empowerment, belonging and relevance.  Dr Jessica Jones, Michaela Doelman and Silvia Fraser discuss the importance of investing in women and accelerating progress in this week's episode of the Public Sector Podcast.                  &nbsp;          &nbsp;          Michaela Doelman, Chief Human Resources Officer, State of Washington Silvia Fraser, Director, Transformation, Workplace Strategies, ModernTO, City of Toronto Dr Jessica Jones, State Director for Diversity, Equity, Inclusion, and Belonging, State of Louisiana                   &nbsp;          For more great insights head to  &nbsp;  &nbsp;      &nbsp; &nbsp;

Belonging & Empowerment: The Future of Women in the Workplace - International Women's Day 2024 - Episode 88

International Women's Day isn't country or organisation specific. It's a day of collective global activism and celebration that belongs to all those committed to forging women's equality. In recent years the narrative around international women’s day has changed though, with some arguing that it’s become ‘corporatised’ and ‘performative’ as to lose all meaning.  Which is why in this week's episode of the Public Sector Podcast we've chosen to focus on the tangible – the strategies and transformations doing their part to drive action and change for women in the workforce.  Isabeau Korpel, Melissa Martino and Sue-Ann Charlton discuss strategies to breakdown class ceilings and accelerate womens' opportunities in the workplace in a special edition of the Public Sector Podcast. Isabeau Korpel, Exec Director People and Culture, Department of Transport WA Sue-Ann Charlton, Exec Director People and Performance, Department of Human Services SA Melissa Martino, Exec Director People and Innovation, Magistrates Court of Victoria For more great insights head to www.PublicSectorNetwork.co

Accelerating Women's Opportunities in the Workplace - International Women's Day 2024 - Episode 89

Community safety is the cornerstone of social cohesion, fostering trust and unity among residents. When people feel secure in their environment, they are more likely to engage positively with one another, leading to stronger bonds and collaborative efforts that enhance overall well-being, resilience, and shared prosperity within the community.  In this week's epsidoe of the Public Sector Podcast Mayor Mike Savage discusses the importance of developing specific community safety units - outside of emergency service units - and the outcomes of incorporating a Municipality-wide public safety strategy on crime rates. Mayor Mike Savage, Halifax Regional Municipality. &nbsp;

Community Safety for Social Cohesion - Halifax Regional Municipality - Mike Savage - Episode 90

Public services have faced the greatest level of disruption from strikes in more than a quarter of a century. Over the past year nurses, ambulance drivers, teachers, junior doctors, consultants, and civil servants, among others, have all staged walkouts to protest against pay and working conditions.

While improved pay offers from Rishi Sunak’s government have resolved many disputes, some staff are still on the picket line and other disputes could flare up again.

So what impact has recent industrial disputes had on public service performance? What skills do ministers, civil servants, frontline public sector leaders and unions need to effectively negotiate with each other and resolve disputes – and what mechanisms can be used to resolve entrenched disputes? How effective are pay review bodies and do they need to be reformed? And to what extent will the Strikes (Minimum Service Levels) Act help or hinder the management of industrial dispute?

To discuss these questions and more, we were joined by an expert panel, including:

Mike Clancy, General Secretary at Prospect
Baroness Finn, former Government Adviser on Industrial Relations
Raj Jethwa, Chief Executive at UCEA 
Kate Nowicki, Director of Dispute Resolution at Acas

The event was chaired by Nick Davies, Programme Director at the Institute for Government.

How can public sector strikes be solved more effectively?

Companies throughout the world have prioritised Corporate Social Responsibility (CSR) in recent years, aiming to make a good impact on society and the environment. B Corp accreditation, a globally recognised benchmark for organisations that prioritise both purpose and profit, is one effective approach to demonstrate a commitment to these principles.  Recently Public Sector Network, or PSN, was again recertified as a B Corp so we sat down with the business' Global Head of People and Purpose, Gemma Mills to chat all things social responsibility, living and practicing the B Corp ethos and how PSN is working to reduce waste in the events industry - the second biggest waste production industry ourside of construction. Gemma Mills, Global Head of People &amp; Purpose, Public Sector Network For more great insights head to  &nbsp;

Championing Change with Corporate Social Responsibility - Public Sector Network - Gemma Mills - Episode 91

Most citizens are excited by the prospect of greater digital government services and the convenience, speed and ease of self-serve platforms. However questions around government's ability to keep data safe and to use technology, like AI, in ethical ways threaten progress.  How then can government build and maintain citizen confidence as we move towards automation and self service? Daniel Ramos, GM Digital Identity at the ACCC discusses the five elements of success in this week's Public Sector Podcast. Daniel Ramos, General Manager, Digital Identity, ACCC For more great insights head to&nbsp; &nbsp;

Maintaining the 'Human' in Digital Government - ACCC - Daniel Ramos - Episode 92

Globally 48% of public sector professionals agree that talent attraction and retention is their top challenge. While government can rarely compete with private sector peers monetarily, government offers its own unique value proposition - namely by appealing to talent seeking a greater sense of purpose and belonging.  By harnessing Diversity, Equity and Inclusion initiatives and by fostering environments that prioritising well-being, government stands to attract a new generation of talent eager to contribute meaningfully. Achieving DE&amp;I though can't be done in isolation and is definitely not a 'HR Initiative.' Tracy Jones-Grant, Managing Director, Diversity &amp; Inclusion at Halifax Regional Municipality chats to us about how to make equity, diversity and inclusion a part of your organisational transformation. Tracy Jones-Grant, Managing Director, Diversity &amp; Inclusion, Halifax Regional Municipality For more great insights head to  &nbsp;

Overcoming the Talent Challenge with DE&I - Tracy Jones-Grant - Episode 93

Darryl Peek, Senior Director of Public Sector Channels and Alliances

Darryl Peek at Google Cloud Next '24

Today we have a special interview recorded from the Mandalay Bay Resort and Casino in Las Vegas, which last week was home of Google Cloud Next 2024. While there, I had the tremendous opportunity to speak at length with Karen Dahut, Google Public Sector CEO.

During our conversation, we covered a lot of ground, taking in all of the announcements from Next, reflecting on the upcoming two-year birthday of Google Public Sector and what’s been accomplished in that time, how generative AI is permeating the public sector, and what’s ahead.

This is one of many interviews captured at Google Next, so make sure to tune into the others released throughout this week.

Google’s Karen Dahut on the biggest opportunities for AI in the public sector

In the last 12 months Artificial Intelligence has gone from a topic relegated to tech functions to a focus of many company leaders. In fact AI, and specifically Gen AI (yes ChatGPT, we're talking about you) has become a dinner table conversation topic for people from all walks of life.  With the jump from Science Fiction films to the boardroom, knowing how to strategically, ethically and responsibly experiment with AI tools to pilot initiatives is crucial. Michael Rowell and Fawad Abro of the Australian Taxation Office discuss practical steps to build an AI-ready culture. Michael Rowell, Deputy Commissioner, Data, Integration &amp; Service Management &amp; Fawad Abro, Assistant Commissioner, Enterprise Data &amp; Analytics, Australian Taxation Office For more great insights head to  &nbsp;

To Tackle or Shackle? Getting Your Organisation AI Ready - Australian Taxation Office - Michael Rowell - Episode 94

In a world of perpetual change, navigating digital transformation parallels the phases of societal evolution. From galvanizing momentum to the sobering reality of implementation, each stage demands strategic adaptation. Yet, sustaining innovation requires more than initial enthusiasm; it necessitates a shift in mindset towards everyday creativity.  Daphnée Nostrome, Director, Channel Strategy at the Canadian Digital Service discusses the Digital Stress Scale, and how leaders must foster divergent thinking, recognising that innovation thrives in collaboration, not isolation in this week’s episode. Daphnée Nostrome, Director, Channel Strategy, Canadian Digital Service For more great insights head to  &nbsp;

From Big Bang Innovation to Every Day Creativity - Canadian Digital Service - Daphnée Nostrome - Episode 95

The Victorian Government of Australia prides itself on building a vibrant cyber economy to, not only deliver safe and reliable government services, but to make Victoria a cyber safe place to live, learn and work.  To achieve this cross-sector partnership with education providers, government entities and private tech-sector operators is a crucial building block.  David Latina, discusses how Victoria is working towards their mission of being a global cyber security powerhouse in this week's episode of the Public Sector Podcast. David Latina, Deputy Secretary, Industry &amp; Innovation Group, Department of Jobs, Skills, Industry &amp; Regions For more great insights head to  &nbsp;

Partnerships for Prevention: Accelerating Cyber Sec with Collaboration - Victorian Government - David Latina - Episode 96

Providing top-tier customer service is non-negotiable when building your government business. This episode highlights ten essential elements crucial for mastering customer service in the public sector. From truly understanding client needs to maintaining clear communication and ensuring quality assurance, each aspect contributes to building strong and enduring relationships. Responsiveness, flexibility, and proactive problem-solving are key traits, alongside professionalism and integrity. Upholding high internal corporate standards and actively seeking client feedback further enhance service delivery. Detailed note-taking is a practical tool for ensuring seamless interactions and continuity, especially as team members change. By embracing these principles, government contractors can elevate their customer service standards, cultivate trust, and position themselves for long-term success in this competitive arena.
-----
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Ep 319: How to Deliver Exceptional Customer Service

The Office of Data and Innovation (ODI) in California is spearheading initiatives to enhance data usability and democratization.  Through accelerators like the Data Science Accelerator and Modern Data Stack Accelerator, ODI facilitates the adoption of data science and modern tools statewide. By offering tailored solutions and fostering collaboration, ensures that departments leverage data effectively, leading to informed decision-making and improved services for Californians.  Kim Hicks and Jason Lally deep dive, plus share use cases in housing and water supply shortages in this weeks episode of the Public Sector Podcast. Kimberly Hicks, Deputy Director, Advanced Analytics &amp; Evaluation, California Office of Data and Innovation Jason Lally, Deputy Director, Data Services and Engineering, California Office of Data and Innovation. For more great insights head to  &nbsp;

Acceleration the Adoption of Modern Data Tools Across California - California Office of Data Innovation - Kimberly Hicks  and Jason Lally - Episode 97

In an era fuelled by the promise of AI, the UK public sector stands at the cusp of transformation. Embracing the hype surrounding AI, government leaders navigate the delicate balance between innovation and risk. While the potential benefits are tantalising, the path forward requires a nuanced approach, considering factors like organisational culture, digital maturity, and the ever-present spectre of unintended consequences.  Mike Hill, Chief Data &amp; Information Officer with the UK Cabinet Office discusses how the UK government aims to unlock AI's full potential to revolutionise public services and citizen outcomes. For more great insights head to  &nbsp;

The Road to AI Adoption - UK Cabinet Office - Mike Hill - Episode 98

A podcast covering the latest news & trends facing top government leaders on topics such as technology, management & workforce. Hosted by Billy Mitchell on FedScoop and released every Tuesday and Thursday afternoons.

FedScoop is the leading tech media brand in the federal government market. Built on a foundation of award winning journalism, we’ve grown to become this community’s platform for education and collaboration with our website, newsletter and events. FedScoop gathers top leaders from the White House, federal agencies, academia and the tech industry to discuss ways technology can improve government and identify ways to achieve common goals.

The leading think tank working to make government more effective.

Game Changers was designed BY government contractors FOR government contractors.  The focus of every episode is to give listeners a new tip, trick, or strategy that will help them find and win more contracts.  Each episode features Subject Matter Experts (SME), companies that are successfully winning contracts, or nationally recognized professional speakers and authors.  The show is hosted by government experts Michael LeJeune from Federal Access and Joshua Frank from RSM Federal.  Their award-winning program Federal Access has helped their clients win over $2 Billion in government contracts.  Game Changers releases a new episode every other week.

Keywords: Government Contractor, Government Sales, Government Contracting, Government Contracts, Government Subcontracting, How to Win Government Contracts, Where to Find Government Contracts, Government Contract Support, FPDS Training, The Government Sales Manual, How to Respond to RFPs, How to Write a Proposal, Capability Statement, Government Trainer, Government Coach, Government Consultant.

Founded in 1968, Reason is the planet's leading source of news, politics, and culture from a libertarian perspective. Our podcast offerings include:

The Reason Roundtable
Every Monday, the libertarian editors of the magazine of “Free Minds and Free Markets”—Matt Welch, Nick Gillespie, Katherine Mangu-Ward, and Peter Suderman—discuss and debate the week’s biggest stories and what fresh hell awaits us all.

The Reason Interview with Nick Gillespie
Want to know what comes next in politics, culture, and libertarian ideas? Reason’s Nick Gillespie hosts relentlessly interesting interviews with the activists, artists, authors, entrepreneurs, newsmakers, and politicians who are defining the 21st century.

The Soho Forum Debates
Reason presents a libertarian-themed debate series recorded monthly before a live audience in New York City. Moderated by former Barron's Economics Editor Gene Epstein, the Soho Forum features Nobel prize winners, radical thinkers, and other public intellectuals facing off over the future of bitcoin, veganism, sex work, illegal drugs, electric vehicles, abortion, robotics, government debt, and other controversial topics.

Public Sector Network is social enterprise that enables governments to network on a global scale through events featuring global thought leaders and a thriving online network. This podcast features highlight presentations from Public Sector Network events and exclusive interviews.

New tracks tagged #public sector