Banks dramatically underestimate how their customers share financial data, and most of it happens through insecure screen scraping that creates fraud vulnerabilities and slows performance. Shane McWilliams, Head of Retail Digital Banking at FIS, breaks down the three critical challenges separating thriving institutions from those being left behind: serving small and medium businesses as a central financial hub, enabling secure data sharing through APIs, and moving beyond product-centric thinking to build sticky customer relationships.

McWilliams reveals that when he asks bank executives to guess what percentage of their customers are sharing data with third parties, "they're not even close" to reality. He explains how modern SMBs expect their banks to integrate everything from cash flow monitoring to accounting systems, why personalization needs to go beyond UX optimization, and how banks that orient around customer needs rather than products will win in today's competitive environment.

FIS's McWilliams on SMBs, data sharing, and the strategy that wins in a competitive environment

WHERE IS THE MONEY? The million dollar question that Kat and Ian cannot answer. Please leave a comment after minute 6 if you can answer this question for us. 

From here, your favorite duo hits the highlights on SMB pain points with marketing. From cost to time consumption, Kat and Ian debunk allll the myths for SMBs.

AND if you're more interested in exactly what Cisco is selling, check it out here: https://www.cisco.com/site/us/en/solutions/small-business/index.html#tabs-a107e9a621-item-6caff3e5bb-tab

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Recap of all the latest AI news as it relates to small and medium-sized businesses. Made with Notebook LM.

discretelogic.ai

This Week in AI 11-06-2025

We are joined by our producer extraordinaire, Alex Giroux the Associate Director of Brand and Customer Experience at Agital to talk all things marketing from the brain of an ad agency leader. 

From how direct mail is so cool that Kat keeps hers (but somehow is responsible enough to develop disposable camera pictures) to AI content creation, Alex has us covered on the latest and greatest marketing trends for both B2B and B2C. 

Whether you are in marketing or in business, this episode should resonate for you! And if it doesn't, you can just watch the YouTube with the sound off like Ian. 

If you enjoy the pod, and want to keep our bosses happy, please click here: https://www.cisco.com/site/us/en/solutions/small-business/index.html


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Fee W/SIGMAMONEYBOYS #smb

Kat's out of town, so Ian is joined by Brad Oliver, Director of the US Commercial Collaboration SMB & Midmarket Sales Organization at Cisco to talk hobbies, work/life balance and fighting off burnout. You have to be able to bring your best self everyday, but how do you go about doing that?

Just two bros talking life, love and pursuit of happiness. Truly an episode for the people. 

If you came for Cisco information...sorry, but click here so our boss doesn't fire us! id.cisco.com/app/ciscoid_aemcloudprodsaml_1/exk14lk1xf6SKDANc5d7/sso/saml


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This Week in AI 11-20-2025

This is the soundtrack or something like that for Daily Life (UT fangame). That track was made on March 5th of 2024 (yeah, I just forgor about this track for almost 2 years, lollll). Also the artwork I drew yesterday

SMB SF ⁽⁰⁵⋅⁰³⋅²⁰²⁴⁾

B FLAT W/SIGMAMONEYBOYS #smb

We’re talking cookies today – both kinds. 

Kat harkens back to her digital marketing days to share her knowledge on first- and third-party cookies, and more importantly why you keep getting asked to accept them when you visit a landing page. We also clear up if your phone is listening to you, and if the internet will get even better at predicting your buying decisions. 

We then spend the last 5 minutes going in-depth on cookies (the kind you eat). From our favorites, wildcards and how wild Oreos have gotten, we give a comprehensive breakdown of them all... Weigh in with your takes!

If you haven’t already, and want to help us keep making sure this podcast gets funded, please check out Cisco’s solutions for small and medium businesses: https://www.cisco.com/site/us/en/solutions/small-business/index.html 


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The Cisco Podcast Network is a collective of podcasts from across Cisco spanning technology to culture and everything in between. Hear from Cisco customers, partners, and Cisco insiders on the topics that matter most to you. Email us with your feedback and suggestions. Discover your favorite playlists today!

Tearsheet is news, opinion, and analysis on the business of finance.

Candid conversations with senior executives, fintech entrepreneurs, investors, industry experts -- all weigh in on the trends impacting the industry and the disruptive impact technology is having on the business.

Where social media, technology and finance intersect.

New tracks tagged #smb