In this episode of Enterprising Insights, The Futurum Group’s Enterprise Applications Research Director Keith Kirkpatrick discusses several new generative AI-focused product announcements and enhancements focused on contact centers and service applications, including those from Five9, Salesforce, ServiceNow, and SAP Concur. He then closes out the show with the Rant or Rave segment, where he picks one item in the enterprise software market, and either champions or criticizes it. &nbsp; &nbsp;

Enterprising Insights, Episode 18: New AI Enhancements from Five9, Salesforce, ServiceNow, and SAP Concur

In this episode of&nbsp;The 5G Factor, our series that focuses on all things 5G, the IoT, and the 5G ecosystem as a whole, we review the early market inroads and impact that Telco GenAI is delivering. The major takeaways consist of BT Group using Amazon Q’s coding companion, Amazon Code Whisperer, to provide GenAI coding assistance to its software engineers, Amazon and Microsoft combining Amdocs amAIz platform and Microsoft Azure OpenAI Service to bring verticalized GenAI to telcos, and the debut of the Qualcomm Snapdragon X80 5G Modem-RF system that integrates a dedicated 5G AI Processor and 5G-Advanced-ready architecture to achieve key breakthroughs across NB-NTN satellite communications, 6-antenna architecture for smartphones, 6X carrier aggregation, and AI-based mmWave range extension for FWA CPE. Our analytical review spotlighted: Amazon CodeWhisperer Shows BT Group Early Benefits.&nbsp;At MWC24, BT Group&nbsp;announced that it deployed&nbsp;Amazon Q’s coding companion (Amazon CodeWhisperer) to provide generative AI coding assistance to its software engineers. Specifically, Amazon CodeWhisperer generates code suggestions ranging from snippets to full functions in real time in the customer Integrated Development Environment (IDE). The solution is already providing 15-20 suggestions of code per active user per day for BT Group, with an acceptance rate of 37% by its software engineers who are using the platform. We see this as an encouraging example of the value, efficiency, and support generative AI can offer to a communication service provider (CSP) organization. &nbsp; Amdocs and Microsoft Ready GenAI Specifically for CSPs. Amdocs expanded its strategic alliance with Microsoft to further bring verticalized GenAI capabilities to the telecommunications industry, combining Amdocs amAIz platform and Microsoft Azure OpenAI Service. The duo has established a dedicated lab and center of excellence to further productize GenAI capabilities with the goal of accelerating adoption of GenAI technologies for CSPs. The collaboration is designed to bolster business outcomes by combining deep expertise in the communications industry with GenAI technology and industry verticalization that can produce carrier-grade business outcomes. Amdocs has built Customer Engagement Platform, which includes multiple copilot products, including sales, order enrichment, care, proposals, and other key functions, like configure price quote (CPQ), which we view as integral to providing an interconnected GenAI-infused experience across the entire CSP organization. Qualcomm Snapdragon X80 Ties Together AI and 5G Progress. During MWC24, Qualcomm unveiled its new Snapdragon X80 5G Modem-RF System. The offering features new AI innovations based on a dedicated tensor accelerator to improve data speeds, latency, quality of service (QoS), coverage, location accuracy, spectrum efficiency, power efficiency, and multi-antenna management. it integrates a dedicated 5G AI Processor and 5G-Advanced-ready architecture to achieve what we see as several important industry milestones, including the first 5G modem with fully integrated NB-NTN satellite communications support, 6-antenna architecture for smartphones, 6X carrier aggregation, and AI-based mmWave range extension for fixed wireless access CPE.

5G Factor: Telco GenAI’s Early Market Impact

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In this episode of Enterprising Insights, The Futurum Group’s Enterprise Applications Research Director Keith Kirkpatrick is joined by Robert Kramer, vice president and principal analyst at Moor Insights &amp; Strategy, to discuss the announcements from Adobe Summit. The pair discusses the news coming out of the show, the state of SaaS applications, data management and governance, and the challenges faced by Adobe and others with incorporating and managing AI. The pair then close out the show with the Rant or Rave segment, where they each champion and criticize something from the enterprise software and CX market.

Enterprising Insights, Episode 19: Adobe Summit Wrap-Up with Robert Kramer, Moor Insights & Strategy

The integrity of both the mainframe platform and the people within the ecosystem have kept the world's economy humming for 60 years. But don't just take it from our hosts  and ! This special anniversary episode spotlights the mainframe community, what they love about the platform, their favorite technological advancements, and why the mainframe is critical to our everyday lives. &nbsp; &nbsp;

The Main Scoop, Episode 21: Longevity, Integrity, and Humanity: 60 Years of Mainframe

In this episode of&nbsp;The 5G Factor, our series that focuses on all things 5G, the IoT, and the 5G ecosystem as a whole, we review indicators of improving 5G prospects in 2024 across key areas such as Samsung’s surging Q1 2024 financial results amid AI’s rising tide, growing worldwide 5G connections plus eSIM expansion, the FCC proposing revival of the $9 billion 5G Fund for Rural America, and T-Mobile’s creative new Blink Smart Home bundle package.&nbsp;&nbsp; Our analytical review spotlighted: Samsung Surging: Indicating Bumper Q1 2024 Results.&nbsp;Samsung is reporting that its operating profit would reach about&nbsp;($4.9 billion) in Q1 2024, up from 64 billion won ($473 million)&nbsp;, following a challenging 2023 pockmarked by diminished demand for consumer electronics. This represents nearly a tenfold increase year-over-year and appreciably above consensus estimates of 5.4 trillion won ($3.9 billion), according to FactSet. It would also be Samsung’s highest operating profit since Q3 2022. We examine why this is good news for the mobile ecosystem, especially 5G, aligning with the AI-fueled surge in the financial performance of key players such as NVIDIA, Super Micro, SK Hynix, and Micron amid key drivers such as 5G accounting for as many as 1.2 billion connections by 2025 and around 1 billion eSIM smartphone connections globally by the end of 2025 (according to GSMA Intelligence). FCC Proposing $9 Billion 5G Fund Revival. The FCC is proposing rules that would revive the&nbsp;, allocating up to $9 billion for its initial phase. Funding sources for the program typically come from a combination of government appropriations, revenue generated from spectrum license auctions, and contributions from telecommunications companies participating in the program. We explore how relaunching a program originally adopted in 2020, makes more sense not that the FCC has better mapping to get 5G to areas it believes won’t receive the service without subsidization as well as inputs from the CTIA and the Rural Wireless Association (RWA) that can help optimize the potential 5G funding allocations.&nbsp; T-Mobile’s Creative New Blink Smart Home Package. T-Mobile is offering a new bundle that enables customers to switch to 5G Home Internet or Small Business Internet and get a free Blink smart home package, including the Blink Outdoor 4 two-camera system and Blink Mini Pan-Tilt camera (a $229.97 value) for a limited time. We address the key selling point of simplified installation where people can go from unboxing to browsing in 15 minutes or less, no professional installation or wasting hours waiting for an appointment window required and how these types of creative bundling packages can help stimulate 5G service adoption. &nbsp;

5G Factor: Signs of 5G Turnaround?

In this episode of Enterprising Insights, The Futurum Group's Enterprise Applications Research Director Keith Kirkpatrick discusses the news coming out of NetSuite’s SuiteConnectNY event, focusing on new product enhancements around AI, and a new connector used to link multiple instances of the product. He also discusses several retail case studies, and then closes out the show with the Rant or Rave segment, where he picks one item in the market, and either champions or criticizes it.

SuiteConnectNY and Industry News - Enterprising Insights: Episode 20

In this episode of Infrastructure Matters, hosts Steven Dickens with Krista Macomber and Camberley Bates cover the a peak at the 60th birthday party for the Mainframe, Rubrik’s IPO and AI tech from AWS to memory and CXL technology. Key moments from the conversation include:   The Mainframe turns sixty, and Steve and Camberley look back and forward on the amazing endurance plus the new adoption of the mainframe.   The Infrastructure Matters team lends a view into the recent Amazon's Just Walk Out technology, and what is evolving within AI and computer vision technology and where to expect Amazon to go next.&nbsp;   AI was the top conversation at MemCon 2024 where the importance of memory technologies like HBM and CXL are addressing performance bottlenecks in high-performance computing and AI.   How we will see data storage and other technologies gain traction as the new AI gains hold in everyday life.&nbsp;   Rubrik's IPO announcement prompts discussion on its financials, its acquisitions, and the broader trend of data protection companies pivoting towards cybersecurity amidst growing cyber threats.   &nbsp; &nbsp;

AI Raises All Boat And The Mainframe Turns 60 - Infrastructure Matters: Episode 36

In this episode of The Futurum Tech Webcast, , CTO of  joins host Keith Kirkpatrick, Research Director, Enterprise Applications at The Futurum Group to discuss the technological advances in HR Tech and the evolution of employee experience. The pair also cover issues around HR tech integration, data security, and privacy, and unravel the significance of Culture Intelligence in shaping the future of HR landscapes.

Future-Ready Company Cultures: HR Tech & Culture Intelligence

On this episode of the Futurum Tech Webcast - Interview Series, host Daniel Newman is joined by Hammerspace's David Flynn, Founder and CEO, for a conversation on the cutting edge of AI and storage technologies. Our discussion covers:   The background of David Flynn's role and the revolutionary technology developed at Fusion-IO   The major challenges Enterprise organizations face with their Infrastructure as they embark on AI projects   Insights Enterprises can glean from Hyperscalers for their AI architectures   The significance of open source in the realm of AI   The critical roles of Hyperscale NAS and Data Orchestration within AI architectures   &nbsp;

Breaking Barriers: The Intersection of AI and Storage Technologies

On this episode of DevOps Dialogues: Insights &amp; Innovations, I am joined by The Futurum Group’s Stephen Foskett and Keith Townsend, for a conversation on the impact of AI and Generative AI on DevOps, application modernization, and innovative development methodologies. The discussion covers:   How the integration of AI, including Generative AI (GenAI), has impacted the efficiency and effectiveness of DevOps practices within modern software development lifecycles   Specific examples where AI technologies have enhanced or optimized DevOps processes such as continuous integration, continuous deployment, and automated testing   The challenges when implementing AI/GenAI within DevOps frameworks, and how can organizations address issues related to transparency, accountability, and bias in AI-driven decision-making   Ways that AI contributes to the evolution of DevOps culture, collaboration, and cross-functional team dynamics, particularly in environments focused on agility and innovation   How AI-powered analytics and predictive capabilities influence decision-making processes in DevOps, including resource allocation, risk management, and performance optimization across development, testing, and deployment pipelines   These topics reflect ongoing discussions, challenges, and innovations within the DevOps community. &nbsp;

Impacts of AI & GenAI to DevOps | DevOps Dialogues: Insights & Innovations

On this episode of the Futurum Tech Webcast – Interview Series, host Daniel Newman welcomes Dell Technologies’ John Boyle, Director, Platform Strategy, and Amy Price, Senior Manager, Portfolio Evangelist to discuss Dell’s recent study and research report, done in partnership with The Futurum Group, on-device trust and hardware-assisted security. Their discussion covers:    How security approaches and priorities have shifted since pre-pandemic times   What is driving a deepened focus on hardware security   Differentiations in Dell’s approach to security from other PC manufacturers today   The concept of “secure-by-design” from Dell’s perspective   The added perspective on the software side of security, threat-detection, and managing the internal issues contributing to risk factors   &nbsp;

Maintain Device Trust with Dell - Futurum Tech Webcast

In this episode of Infrastructure Matters, hosts Steven Dickens and Krista Macomber cover event highlights from Google Cloud Next, The Mainframe Summit and Security Field Day.&nbsp; The discussion covers:   Highlights from Google Cloud Next including&nbsp; Google's AI stack and how Google is accelerating execution to capitalize on the market opportunity.   Krista covered Tech Field Day’s&nbsp; Security Field Day where presenting were Aryaka Networks, Zerto (now part of HPE), Palo Alto Networks, and Index Engines,&nbsp;   Security Field Focus on data security, resilience from ransomware, and actionable insights for security teams.   From surviving earthquakes to thriving amidst M&amp;A buzz, the mainframe industry is more dynamic than ever all covering in The Mainframe Summit   Plus more M&amp;A activity in the mainframe space is notable, with acquisitions such as BMC acquiring Model9 and Astadia being bought by Amdocs, indicating a dynamic market landscape.   &nbsp;

Chatting Google Cloud Next, Security Field Day, and Mainframe Advancements - Infrastructure Matters, Episode 37

In this episode of Enterprising Insights, The Futurum Group’s Enterprise Applications Research Director Keith Kirkpatrick discusses the news coming out of the Zendesk and Avaya Analyst Days, focusing on new product enhancements around AI, corporate strategy, and automation. He then closes out the show with the Rant or Rave segment, where he picks one item in the market, and either champions or criticizes it. &nbsp;

Enterprising Insights, Episode 22 -  Zendesk and Avaya Analyst Day Recaps

, National Senior Manager of Partner Solutions at  for Business, joins Ron Westfall and Krista Macomber to discuss the rapidly evolving threat landscape and steps decision makers can take to protect their organizations. They delve into why 5G connected laptops are integral to meeting mounting cybersecurity threats, particularly as remote work is increasing, and how they can empower organization to connect securely from anywhere, especially through the backing of a nationwide 5G standalone network.  Their discussion covers:    The increase in cybersecurity threats and the potential risks, impacts, and costs they can incur for businesses.   How the increase in remote work is expanding the traditional attack surface including more risks posed by public Wi-Fi   An explanation of what connected laptops are and the opportunity they represent in the market.   How connected laptops empower organizations to , limiting their reliance on risky unknown Wi-Fi networks and eliminating the risks they pose.&nbsp;   The strategic value of a nationwide 5G standalone network in attaining optimized 5G connected laptop outcomes.   For more information, download our report,&nbsp;, and the  on our website.

How to Work Securely from Virtually Anywhere with 5G Connected Laptops

In this episode of&nbsp;The 5G Factor, our series that focuses on all things 5G, the IoT, and the 5G ecosystem as a whole, we review the Q1 2024 earnings of T-Mobile, Verizon, and AT&amp;T and their impact across the 5G ecosystem, BT’s partnership with Global to modernize its UK Portfolio Businesses, and Charter’s Q1 2024 earnings reflect making significant strides in residential mobile service revenue growth.&nbsp; Our analytical review spotlighted: Big 3 US Mobile Operators Hit Guidance Home Runs:&nbsp;T-Mobile reported Q1 2024 results, raising full year guidance and delivering breakthrough customer growth, including a higher share of postpaid phone net additions year-over-year and matching its lowest ever Q1 postpaid phone churn. Verizon spotlighted that the company is on track to meet its financial guidance and to deliver positive Consumer postpaid phone net adds for the year. AT&amp;T stressed that the Q1 2024 results reflect continued strong growth in the company’s Mobility and Consumer Wireline connectivity businesses, which represent about 80% of its total revenues. This consistent, solid performance driven by its investment-led strategy gives AT&amp;T confidence to re-affirm full-year consolidated financial guidance. We examine why all three major operators fulfilled their guidance, who excelled in their guidance outcomes, and the implications of the results for the entire mobile ecosystem.&nbsp; BT Partners with Global to Modernize UK Portfolio Businesses. BT’s&nbsp; comes a year since BT’s former Enterprise and Global divisions came together to create one B2B unit connecting customers in the UK and internationally. As a group of standalone businesses that consume BT’s core assets and serve diverse industries, its UK Portfolio Businesses are integral to BT from the Media &amp; Broadcast services that focus much of the UK’s digital content to the company’s directories businesses that underpin BT’s critical 999 service and credit reference agencies. We assess how BT’s agreement with Global to continue marketing and selling advertising on BT’s 1,000+ existing Street Hubs as well as convert up to 2,000 conventional BT payphones and kiosks into brand new Street Hubs will play a critical role in modernizing BT’s B2B proposition.&nbsp; Charter’s Q1 2024 Reflect Residential Mobile Strides. Charter Communications Q1 2024 included revenue of&nbsp;$13.7 billion&nbsp;grew by 0.2% year-over-year, driven by residential mobile service revenue growth of 37.8% and residential Internet revenue growth of 1.9%. Also, Q1 2024 total residential and SMB mobile lines increased by 486,000. As of&nbsp;March 31, 2024, Charter served a total of 8.3 million mobile lines. Plus, as of&nbsp;March 31, 2024, Charter had a total of 32.0 million residential and SMB customer relationships, excluding mobile-only relationships. We explore why we see Charter executing on the company’s plan to evolve its network at a lower cost than its competitors to offer symmetrical and multi-gigabit speeds across its entire footprint.

5G Factor: Q1 2024 Earnings Implications and Pay Phones

On this episode of Marketing Art and Science, I am joined by Delta Airlines’ CMO Alicia Tillman for a conversation on how modern marketing is enabling Delta to revolutionize travel globally. Together, we explore the massive impact Delta’s MarTech stack is having on the business and dive into the emerging technologies Delta is deploying that are already profoundly influencing the personalized passenger experience.&nbsp; Our discussion covers:&nbsp;   Alicia Tillman's role as CMO of Delta Airlines and the company's recent recognition for innovation and customer experience at events like SXSW 2024.   A discussion on Delta's transformation as a digitally and culturally progressive 99-year-old organization that emphasizes how technology is enhancing passenger and employee experiences   Delta's MarTech stack and its influence on brand identity, sales pipeline optimization, and the integration of emerging technologies like AI and IoT to fuel a highly personalized passenger experience.   Insights into Delta's future, including its commitment to global connectivity and the implementation of tech-driven initiatives aimed at enhancing passenger and employee experiences while influencing key business metrics.   Fail to Fab story, Tillman describes a marketing initiative experiment campaign that did not go according to plan and how Delta marketing transformed it into a fabulous marketing win.   &nbsp;

How Modern Marketing is Enabling Delta Airlines to Revolutionize Travel

In today's episode, we dive into the turbulent waters of cybersecurity, exploring recent developments that are reshaping the digital landscape. From Microsoft's groundbreaking decision to hold its executives directly accountable for cybersecurity measures to the unsettling revelation of vulnerabilities exploited by threat actors, no stone is left unturned. Join us as we dissect the latest in cybersecurity news, from data breaches rocking healthcare providers to the sophisticated techniques employed by cybercriminals targeting institutions worldwide. Stay informed, stay vigilant, as we navigate the ever-evolving realm of cybersecurity threats together.

Cybersecurity Chronicles: From Microsoft's Accountability Shift to Emerging Threats

The Daily HEAL Security Dispatch Podcast is a leading source for up-to-the-minute news and deep insights in the realm of healthcare cybersecurity and threat intelligence. 

At the heart of HEAL Security's vision is the commitment to equipping organizations and individuals with rapid, contextually rich cybersecurity updates, establishing itself as a pivotal force in unifying practice and data against the ingenious tactics of criminal and malicious entities. HEAL Security is fervently devoted to constructing a robust resource and community that champions the defense of the healthcare sector against the growing cyber threats from organized crime groups and antagonistic nation-states. Our core focus encompasses the protection of vital IT infrastructures, the security of sensitive patient and clinical information, the safeguarding of critical healthcare systems, and the assurance of continuous, undisturbed patient care services.

Leading tech analysts from The Futurum Group share weekly deep dives on the latest tech news, new products and services, mergers, earnings, regulations, and more. The Futurum Tech Webcast will keep you current on what’s happening in the tech space — from startups to industry leaders, emerging tech, and what’s ahead for industries across the globe, along with interviews with tech industry leaders and experts.

Subscribe now and stay connected to this exciting journey into the world of technology and the future of work. For more information, visit https://www.futurumgroup.com.

As a reminder, the Futurum Tech Webcast is intended as an informational webcast/podcast only. While publicly traded companies and equities are frequently discussed, the analysts on this show are not in any way offering financial or investment advice.

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