
Welcome to the What's Next! Podcast with Tiffani Bova. 
  
This week, I’m reflecting on a conversation I shared with Ron Tite a while back. Ron is a best-selling author, entrepreneur, speaker and investor. He has been an award-winning advertising writer and Creative Director for some of the world’s most respected brands. He is Founder and CEO of Church+State, an agency that unifies content and advertising for global brands and media companies. He has written for television, a children’s book, a hit play and an award-winning comedy book. He was the Executive Producer & Host of the award-winning comedy show, Monkey Toast and now hosts the podcast The Coup. 
  
THIS EPISODE IS PERFECT FOR…brands looking for unique ways to build trust and talk about your purpose in an authentic and focused way. 

TODAY’S MAIN MESSAGE…Ron gives us his insightful and humorous take on building brands. He talks about using humor and creativity to deliver insight, investing your time and creative energy in the “original.” Every brand and organization should have a belief that goes beyond product; a belief that provides purpose. Once you have that, you must do something actionable that reinforces that purpose, and if that purpose is truly sincere and essential to your brand, it will be worth talking about....So, talk about it! 

WHAT I LOVE MOST…Ron talks about seizing the attention of customers and employees by staying curious, staying passionate, and building that authentic trust with a twist of humor.

Running Time: 30:57

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RELOAD: Leading with Creativity to Deliver Insight with Ron Tite

Welcome to the What's Next! Podcast with Tiffani Bova. 

This week, I’m excited to welcome Meredith Schmidt, who recently joined me on my LinkedIn Live show and is my first-ever Salesforce guest. She is the EVP and GM of Revenue Cloud. She's responsible for creating products to manage the product-to-cash lifecycle and end-to-end revenue management. 

THIS EPISODE IS PERFECT FOR…business leaders and anyone trying to align customer experience with financial results.

TODAY’S MAIN MESSAGE…running a business today means balancing growth with customer trust. Meredith Schmidt shares how her career leading revenue operations at Salesforce shaped her belief that finance isn’t just about numbers, it’s about enabling great customer experiences. From simplifying processes to removing friction, she explains why financial leaders have to think like customer champions if they want to drive sustainable success.

KEY TAKEAWAYS:
- Simplifying processes creates trust and unlocks growth.
- Strong revenue operations require alignment across sales, finance, and customer success.
- The best leaders make complexity feel simple for employees and for customers.

WHAT I LOVE MOST… Meredith’s perspective that finance can be a driver of customer loyalty, not just a back-office function. By putting the customer at the center of revenue decisions, she shows how leaders can fuel both trust and growth.

Running Time: 26:03

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Simplifying Growth with Meredith Schmidt

Welcome to the What's Next! Podcast with Tiffani Bova. 
  
This week, I’m reflecting on a conversation I shared with Adam Zeitsiff a while back. Adam is the President  & CEO of Gold’s Gym - one of the world’s most recognizable and iconic brands. Gold’s Gym serves over 3 million people daily with more than 700 locations across 23 different countries on 6 continents. Having previously served as the company’s CIO and SVP of Brand Innovation from 2016-2018, Adam was enticed back to lead the evolution and global resurgence of Gold’s Gym in early 2019. Adam spearheads brand innovation offerings, including AMP by Gold’s Gym, the company’s digital fitness app, as well as a variety of new and innovative fitness concepts.

THIS EPISODE IS PERFECT FOR…anyone looking to build engagement, innovate with purpose, or simply loves Gold’s Gym.

TODAY’S MAIN MESSAGE…it’s all about innovating and looking forward while still staying true to your mission and your identity. Gold’s Gym seeks to extend its brand and keep users and clients engaged. But, how do you keep clients and users engaged? Adam breaks it down and discusses choice, personalization, and community.

WHAT I LOVE MOST…it’s so exciting to talk to someone who is the keeper of such an iconic brand. This chat is all about helping you get strong both personally and professionally!

Running Time: 30:57

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RELOAD: Being Strong for Life and Getting Results with Gold's Gym CEO Adam Zeitsiff

Welcome to the What's Next! Podcast with Tiffani Bova. 
  
This week, I’m reflecting on a conversation I had a while back with world-famous juggler, Michael Gelb. Michael is the world’s leading authority on the application of genius thinking to personal and organizational development. He is the author of 16 books including How to Think Like Leonardo Da Vinci, Innovate Like Edison and Discover Your Genius. Michael’s books have been translated into 25 languages and have sold more than one million copies.   

THIS EPISODE IS PERFECT FOR… anyone and everyone wanting to approach life with genius and mastery.

TODAY’S MAIN MESSAGE… Michael Gelb breaks down how we too can think like innovation master and genius, Leonardo Da Vinci. It is a conceptual roadmap that is sure to change how you approach work and life. Confidence and a desire to find the beauty of truth will change how you approach and learn from failure and continue to feed your curiosity. Moreover, as a world-famous juggler, Michael also shares how we can keep multiple balls in the air ourselves, and how we can solve problems quickly and efficiently.

WHAT I LOVE MOST… Michael’s motto of maintaining the curiosity of a child with the focus of a grown-up.
Running Time: 30:57

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RELOAD: The Secret to Thinking like Leonardo Da Vinci with Michael Gelb

Welcome to the What's Next! Podcast with Tiffani Bova. 

This week, I’m joined by Mark Crowley. Mark is a best-selling author with 25 years in the competitive financial services industry. He rose to national roles, earning Leader of the Year for his emotionally connected, heart-and-mind balanced approach that drove exceptional performance and employee growth. His book, Lead from the Heart, which I love and highly recommend, disrupted conventional management with research proving that traditional methods undermine employee experience. Now taught in 11 universities, it ignited a global movement for humane leadership. In his latest book, The Power of Employee Wellbeing, he advances this vision even further. 

THIS EPISODE IS PERFECT FOR…leaders, managers, and executives who want to unlock better performance by focusing on employee well-being. 

TODAY’S MAIN MESSAGE…too many organizations still approach leadership as a numbers game, chasing productivity with surveys, perks, or technology. Mark Crowley challenges that thinking, showing why true performance stems from how people feel at work. When leaders prioritize well-being—through connection, trust, and emotional awareness—they create teams that are not only more engaged but also more productive. 

KEY TAKEAWAYS:
- Traditional engagement surveys are outdated. Pulse surveys give faster, more actionable insights.
- Managers must create space for genuine human connection, especially in hybrid or remote teams.
- Accountability matters, and leaders who ignore feedback are unlikely to receive it again. 

WHAT I LOVE MOST…Mark reframes leadership around a simple but overlooked truth: people’s feelings fuel their performance. I love his reminder that when leaders invest in genuine care and connection, they unlock a new depth of commitment and energy. 

Running Time: 26:27

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Well-Being as a Leadership Strategy with Mark Crowley

Welcome to the What's Next! Podcast with Tiffani Bova. 

This week, I’m honored to have a fellow Thinker50 on the show with me. Ranjay Gulati is a professor of business administration at Harvard Business School. His pioneering work focuses on unlocking organizational and individual potential, embracing courage, nurturing purpose-driven leaders, driving growth, and transforming businesses. He is a management scholar and he holds a PhD from Harvard University and a Master's degree from MIT. He is the author of Deep Purpose, which was published in 2022. And now he has a new book out called How to Be Bold. 

THIS EPISODE IS PERFECT FOR…anyone who wants to live and lead with more courage, even in the presence of fear.  

TODAY’S MAIN MESSAGE…have you ever wondered why some people seem naturally fearless while others freeze up in the face of uncertainty? Believe it or not, courage isn’t something you’re born with. It’s something anybody can learn. In this episode, Ranjay draws on research and stories from his new book to share practical ways anyone can build support systems that strengthen courage and reframe fear as a signal for growth, not retreat.

KEY TAKEAWAYS:
- Fear comes from uncertainty and a loss of control, which is a very normal, human feeling.
- You can “act your way into knowing” by taking small, deliberate steps forward.
- Support networks (moral, emotional, and informational) help you move through fear.
- The key to courage is purpose. It gives fear direction and meaning.

WHAT I LOVE MOST…Ranjay’s reminder that courage is a decision and not a personality trait. You don’t have to wait to “feel ready” before taking action. The act of moving forward, even one small step at a time, is what builds boldness.

Running Time: 29:41

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How to Be Bold with Ranjay Gulati

Welcome to the What's Next! Podcast with Tiffani Bova. 

This week, I’m joined by Goldie Chan, who has been called the Oprah of LinkedIn. When LinkedIn first launched its native video, Goldie began posting daily short videos and has built one of the platform's longest-running video series. Goldie’s videos feature a mix of personal branding and storytelling, thoughtful advice and generous spotlights on others. She's a storyteller, strategist, and a generous voice in the creator community. And now she's helping a whole new audience with her latest book, Personal Branding for Introverts, which comes out in October 2025. We're diving into how you can build influence quietly, confidently, on your own terms. 

THIS EPISODE IS PERFECT FOR…anyone looking to grow their influence or build a personal brand, especially if you identify as an introvert or ambivert.

TODAY’S MAIN MESSAGE…you don’t have to be the loudest voice in the room to have influence. Goldie Chan built a thriving community and career by showing that consistency, curiosity, and authenticity can be more powerful than volume. In this conversation, she shares how introverts can thrive in spaces that often reward extroversion.

KEY TAKEAWAYS:
- The real secret to personal branding isn’t noise, it’s consistency and credibility.
- Influence doesn’t require extroversion, but it does require self-awareness and clarity.
- Strategic silence can be a leader’s superpower in meetings and creative discussions.
- Confidence often starts with physical presence. Goldie shares some practical tips.

WHAT I LOVE MOST…Goldie’s reminder that credibility doesn’t come from being everywhere. It comes from being yourself consistently. Her story demonstrates that authenticity and quiet confidence can be just as powerful as a bold approach.

Running Time: 27:53

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How Introverts Build Powerful Brands with Goldie Chan

Welcome to the What's Next! Podcast with Tiffani Bova. 
  
This week, I’m looking back on a conversation I shared with Adam Kingl. Adam is an author and keynote speaker who educates future leaders on culture, purpose, team dynamics, the future of work, creativity, strategic innovation, management innovation, and the generational paradigms of work and leadership. He is Adjunct Faculty at Ashridge – Hult International Business School. He was the Regional Managing Director, Europe, for Duke Corporate Education and the Executive Director of Thought Leadership and Learning Solutions for London Business School.  

THIS EPISODE IS PERFECT FOR…managers, leaders, CEOs, entrepreneurs, and anyone recruiting and/or managing young professionals!

TODAY’S MAIN MESSAGE…for the first time in history, there are five generations of workers in the workforce. How you recruit, manage, enable, and retain new generations of workers is critical to the success of your organization. Without happy employees, you won’t have happy customers. Adam helps us navigate this most critical frontier, focusing on Gen Y.

WHAT I LOVE MOST…hearing what Gen Y thinks, thinking about how we invest in talent moving forward, and even how we handle losing and rehiring talent in the future!

Running time: 33:38
  
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RELOAD: GenY As The Next Generation of Leadership with Adam Kingl

Welcome to the What's Next! Podcast with Tiffani Bova. 

I'm thrilled to welcome Phil Gilbert to the show today. He is IBM's former General Manager of Design, where he helped transform one of the most traditional companies in the world into a global design thinking powerhouse. In his new book, Irresistible Change, he pulls back the curtain on how he did it.

THIS EPISODE IS PERFECT FOR…leaders and innovators who want to spark meaningful change in their organizations. If you’re trying to turn great ideas into action and scale creativity across teams, this episode will challenge how you think about transformation.

TODAY’S MAIN MESSAGE…change is inevitable but how you lead it determines whether your organization thrives or stalls. Phil shares how he helped one of the most traditional companies in the world reinvent itself from the inside out. In this conversation, Phil explains how to build a culture that listens instead of dictates, why mandates fail, and how “every day is a prototype” when you’re leading transformation. 

KEY TAKEAWAYS:
- Transformation succeeds when it’s treated like a product, not a mandate.
- Sustainable change starts with small, willing teams that create momentum.
- Design thinking isn’t about becoming a designer, it’s about empathy and experimentation.
- Culture drives outcomes more than any single tool or technology.
- Every day and every idea is a prototype for what’s next.

WHAT I LOVE MOST…Phil’s reminder that meaningful change doesn’t come from top-down directives. It comes from people who are empowered to experiment, collaborate, and learn. 

Running Time: 28:23

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How to Spark Irresistible Change with Phil Gilbert


Welcome to the What's Next! Podcast with Tiffani Bova. 

I'm excited to welcome Richard Fain to the show this week. He served as Royal Caribbean Group CEO for over three decades, leading its transformation from a small Norwegian company with three ships that held just over 700 passengers each into one of the world's largest and most profitable cruise lines with over 60 ships, including Icon of the Seas, the world's largest that carries 7,600 passengers and costs $2 billion to build. He is here to talk about his amazing book, Delivering the Wow: Culture as Catalyst for Lasting Success.  

THIS EPISODE IS PERFECT FOR…anyone leading teams or organizations who wants to understand how culture drives lasting success. 

TODAY’S MAIN MESSAGE…culture isn’t about slogans on the wall, it’s about the daily choices that shape how people feel about their work. In this episode, Richard Fain shares how he built a company culture that transformed cruising into an unforgettable experience for both guests and employees. From connecting employee bonuses to engagement metrics to turning feedback into a continuous improvement engine, Richard’s insights show how culture can truly become your greatest competitive advantage.

KEY TAKEAWAYS:
- You don’t inherit a great culture; you create it by reinforcing the right behaviors every day.
- When people care about their work, they perform better—and that passion becomes contagious.
- Real-time insights from customers and employees turn good companies into great ones.

WHAT I LOVE MOST…Richard’s reminder that culture is self-sustaining when people genuinely care. You can’t mandate engagement. It grows naturally when individuals see their impact, feel heard, and take pride in creating “wow” moments for others.

Running Time: 31:30

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Culture as a Competitive Advantage with Richard Fain

Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have inspired me. Whether I am preparing for a keynote speech or writing for publications such as Harvard Business Review and Huffington Post, these are my go-to people. My goal with the What’s Next! podcast is to keep you thinking and to challenge you to think about What’s Next!

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