Conoce las tendencias de CX para el 2023 a base del estudio realizado por Zendesk en esta conversación con Gilberto Garza, RVP de Zendesk Latam. En este episodio de #tomandocafeconjesushoyos hablamos sobre estas 5 tendencias:


- El uso de la inteligencia artificial
- La omnicanalidad es a base de conversaciones
- La personalización sigue siendo importante
- La importancia del bienestar del cliente
- Los equipos de CX ahora ayudan a integrar los silos


Baja el estudio: https://cxtrends.zendesk.com/mx?redirect=trends%2Fintroduction#register


Sobre Zendesk: https://www.zendesk.com.mx/


Advisory: https://www.cx2advisory.com/
Consultoría e Implementaciones: https://www.solvisconsulting.es/
Podcasts: https://podcast.cx2advisory.com/
Blog: https://www.cx2advisory.com/blog


Twitter: https://twitter.com/jesus_hoyos
Facebook: https://www.facebook.com/CRMenLatinoa...
LinkedIn: https://www.linkedin.com/in/jesushoyos/
YouTube:  https://www.youtube.com/channel/UC-HI9cgygTluYZHxTmnpm0A

#solvis 

#podcastdecrm
#conversacionesdecrm
#capsulasdecustomerengagement

Zendesk: Revolucionando La Experiencia Del Cliente Con Soluciones Omnicanal

Welcome back to the Anablock podcast!

In our latest episode, we had the pleasure of speaking with Josh Teitelbaum, the Senior Engineering Manager at Zendesk. Josh gave us a fascinating glimpse into his role, overseeing teams that handle the core platform with a focus on deploying CICD, performance, reliability, and scalability. He shared his unique journey from physics to software engineering, culminating in his current leadership role. Throughout our conversation, Josh emphasized the importance of maintaining a balanced emotional demeanor as a leader, skillfully navigating the dual responsibilities of technical and managerial roles.

Our discussion also ventured into the realm of AI in software engineering. Josh shared his experiences with AI tools like ChatGPT and their potential application in coding while acknowledging their current limitations. He shed light on his recruitment strategy, emphasizing the value of curiosity and fearlessness in engineers. A key highlight of our chat was Zendesk's innovative use of AI in customer support, where it's used to augment human agents rather than replace them, enhancing the customer experience.

Get in touch with Josh at Linkedin.

Stay tuned for more insightful conversations here at Anablock!

For those in a rush:

00:08:17 - Software engineering, leadership, and career path.
00:18:00 - Leadership, technical skills, and management for an engineering manager.
00:24:51 - Engineering management, code review, and team productivity.
00:33:50 - Engineering curiosity, AI, and software development.
00:43:10 - AI in software engineering and customer support.

Exploring the Intersection of Leadership with Josh Teitelbaum, Senior Engineering Manager at Zendesk

Cameron Marsh, Senior Analyst at Nucleus Research, returns to #tomandocafeconjesushoyos to discuss the recent innovation on #crm  around Artificial Intelligence, No-Code and Platforms. We discussed the realities of the cost to implement AI, the use of No-Code to save money, and the use of platforms to manage the customer engagement. Some of the vendors to make reference to are: Zoho, Zendesk, Salesforce, ServiceNow and HubSpot.

Key Topics
🧠 The evolution of CRM involves the use of artificial intelligence to gather and analyze data from various sources, revolutionizing the way businesses manage their customer relationships.

🤖 AI technology should not sacrifice the quality of customer interactions for the sake of productivity, as losing a customer due to a bad experience is more expensive than the technology itself.

🤖 Zendesk's' unique approach to AI agents only charging when they can automatically resolve a ticket with zero customer interaction is a game-changer in the CRM industry.

📊 Companies in Latin America are expected to be fully immersed in AI with real financial investments by 2027, indicating a rapid adoption of AI technology in the region.

🧠 The success of AI depends on the quality and consistency of the data it learns from, making a single platform for data integration crucial for optimal performance.

📊 Data consistency and accessibility are crucial for making data actionable and driving next best action marketing and sales.

🧠 Trust and relationship between the vendor and the customer are essential for successful AI implementation and pricing transparency.

🧠 Cutting through marketing jargon and focusing on tangible results will drive technology forward and increase adoption.

The evolution of CRM: AI, No-Code and Platforms

A very cool and pretty well-done advertisement for Zendesk. Creative and good taste to match the respectability of such a brand. What a pleasure to give voice to this amazing project!

Zendesk

Voiceover for an advertisement campaign for Zendesk.

Zendesk 16sec

Sinergia de la IA y CRM: Una serie de podcasts dedicada a la exploración de la Inteligencia Artificial y su impacto en las soluciones de CRM. Analizaremos las propuestas de los principales proveedores de CRM, profundizando en sus frameworks, casos de uso, precios y experiencias reales de clientes.

En este episodio nos acompaña, Gilberto Garza, VP de Ventas de Latam, Zendesk.

#SinergiaIACRM #podcastdecrm #tomandocafeconjesushoyos #solvis

¿Necesitas ayuda para alinear tu CRM con la Inteligencia Artificial? Hablemos.
https://calendly.com/jesushoyos-cx2advisory/ai-crm-assessment-initial-meeting

IA & CRM Synergy Assessment PDF:
https://workdrive.zoho.com/file/u3gcga3dcf0d56f9c408c991eded4ba89e369
 
Omnicanalidad a base de conversaciones y no a base de canales #zendesk #cx2advisory #omnicanalidad 
https://www.youtube.com/watch?v=oh9Reee2trM&t

Zendesk ofrece IA centradas en el lenguaje, la intención y los sentimientos, ofreciendo modelos básicos de IA de forma gratuita y avanzados. Y con un modelo de precio basados en resultados.



Sinergia de la IA y CRM: Descubre las Opciones de IA en Zendesk #tomandocafeconjesushoyos

In this episode of GTM Innovators, Kyle James sits down with Mike Lemire of Harmonic Leadership—musician turned customer success executive—for a wide-ranging conversation on the evolving role of CS in go-to-market strategy. From his early days at Blue Note Records and Yahoo to leadership roles at HubSpot, Toast, and Overjet, Mike shares his unique journey and what it taught him about empathy, value delivery, and scalable success. Tune in as we explore how AI, automation, and persona-driven engagement are shaping modern CS teams—and why human connection still reigns supreme in a digital-first world.

GTM Innovators: Empathy at Scale - Mike Lemire on Customer Success in a Digital World

Brazilian Voice Over Artist/Locutora Publicitária/Audiobook Narrator

Podcast con sugerencias y tips de CRM, Engagement, Marketing, Ventas, Servicio, Comunidades y Redes Sociales (Customer Relationship Management).

The buying cycle for enterprise software and technology shouldn't be a power struggle between departments. 3Sixty Insights is a research, advisory, and consulting firm providing deep understanding of how to bridge the gap in perception and priorities between stakeholders. Through our research, we unearth strategic approaches for streamlining the decision-making process, successfully managing solutions, and maximizing value from business software and technology investments.

New tracks tagged #zendesk