In this episode, Sara Vaezy, Chief Transformation Officer at Providence, discusses Providence’s strategic approach to digital transformation, consumer engagement, and responsible AI adoption to improve both patient and caregiver experiences.

Sara highlights the importance of delivering personalized, frictionless, and proactive healthcare experiences across digital touchpoints. At Providence, a standout initiative is the use of conversational AI to enable ‘message deflection’ which reduces the volume of patient messages sent to physicians by helping patients resolve queries instantly through intelligent chatbots. Sara emphasizes building a digital workforce not just to automate routine tasks, but to rethink and redesign workflows creatively. With foundational investments in cloud infrastructure, unified data systems, and interoperability, Providence is well-positioned to scale AI use cases like ambient documentation and care navigation. 

Sara also shares how Providence has incubated and spun off innovative startups like DexCare and Praia Health to address critical gaps in supply-demand matching and patient personalization. She advocates for ethical AI governance, better observability tools, and designing AI-native healthcare processes that go beyond simply replacing human tasks. Take a listen.


Sara Vaezy, Chief Transformation Officer, Providence

Stay up to date on current trends in healthcare's digital transformation. Featuring C-suite executives from the healthcare and technology sectors, podcast hosts Rohit Mahajan and Ritu M. Uberoy discuss how they are driving digital health innovation and leveraging emerging technologies to create the healthcare experiences of the future.

About the hosts:

Rohit Mahajan, Managing Partner and CEO, Damo and BigRio: Rohit is an entrepreneur and a leader in the information technology and software industry. His focus lies in the field of artificial intelligence and digital transformation for healthcare clients. His recently published full length book,  Quantum Care, A Deep Dive into AI for Health Delivery and Research has been trending #1 in several categories on Amazon. Rohit is a Wharton School Fellow and a graduate from the Harvard Business School. You can follow and connect with him on https://www.linkedin.com/in/rmahaj/

Ritu M. Uberoy, Managing Partner at Damo and BigRio has over twenty-five years of experience in the software and information technology industry in the United States and in India. She established Saviance Technologies in India and has been involved in the delivery of several successful software projects and products to clients in various industry segments.
You can follow and connect with her on https://www.linkedin.com/in/ritu-m-uberoy/

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Sara Vaezy, Chief Transformation Officer, Providence

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