Digital Lighthouse Jen Dallas (Softwire)

On this week's Digital Lighthouse, Zoe Cunningham is joined by Jen Dallas, Head of Digital UK and Ireland at RSA Insurance. Jen talks about the work she and her team have done to develop customer experiences across their platform. She explores the RSA's use of user testing, research and leadership to help create huge efficiency gains, and what has been valuable for the RSA's position in the financial services sector.

Jen Dallas is the Head of Digital at RSA Insurance, where her current focus is on delivering ecommerce growth and strategically aligned, customer-centric product developments. She has spent the past 15 years honing her skills in the travel and insurance sectors, using her expertise to solve business problems through digital solutions, driving online adoption.

How the RSA is delivering great customer experiences to its financial services users

Seeds Of Growth (1111hz) - 1 Hour Handpan Music - Malte Marten

Don't give up.
https://www.youtube.com/watch?v=7dzYgThcQnA 

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Don't give up

ĐI CÙNG ANH REMIX - MINH VƯƠNG M4U x ACV REMIX  Đi Cùng Anh Qua Cơn Mưa Giăng Ngập Lối Remix. - Minh

Mục Hạ Vô Nhân (feat. Binz)

In this episode of The Digital Lighthouse, host Zoe Cunningham talks with Clare Sudbery — independent technical coach, consultant, and international speaker with over 25 years in software engineering. Clare has worked across healthcare, insurance, and travel, and now helps technical teams boost performance through clarity, alignment, and collaboration.

Together they explore ensemble working — also known as mob programming or software teaming — and why it’s a powerful shift from solo coding to true collective problem-solving. Clare explains how ensemble working speeds up delivery, reduces risk, and builds stronger, kinder teams that learn faster and work better together.

Discover:

What ensemble working is and how it extends pair programming

Why complex systems demand collaboration, not heroics

How agile and XP principles shape ensemble practices

The hidden costs of handoffs and meetings — and how to remove them

Why onboarding, training, and new features are ideal starting points

How kindness and fast feedback drive high performance

See Clare live on 16 October at Outpace Conf Manchester → outpaceconf.com

Why ensemble working builds stronger engineering teams with Clare Sudbery | The Digital Lighthouse

To celebrate 20 years of Design Matters, Debbie Millman revisits standout moments from past conversations with photographers Catherine Opie, Albert Watson, Pete Souza, Lynn Goldsmith, and Mary Ellen Matthews. These excerpts explore how they approach craft, capture truth, and use the camera to tell the stories that define us.

20th Anniversary celebration with photographers Catherine Opie, Albert Watson, Pete Souza, Lynn Goldsmith, and Mary Ellen Matthews

As part of the 20th anniversary of Design Matters, Debbie Millman shares Part Two of her most surprising first questions, the curious openings that sparked honesty, humor, and revelation. These excerpts highlight the unexpected moments that shaped some of the show’s most memorable conversations.

Guess the Guest: Surprising First Questions Part Two

Hall Of Fame Vs River Flows In You (Ananta Giovanni Mashup)

HIGH STAKES INSTRUMENTAL

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HIGH STAKES

YerA

Alessia Cara - Scars To Your Beautiful (YerA Remix)

The Digital Lighthouse is a podcast for CTOs and other tech leaders looking to navigate their organisation through endless disruption and turbulence. Packed full of real life stories and insights, this podcast serves as your guiding light - wherever you are in your journey and whatever challenges you face.