In this episode of the GoToPhysio podcast, Dave O'Sullivan discusses how to naturally increase therapist reviews and referrals by focusing on patient value and expectations. He emphasizes the importance of aligning treatment plans with what patients perceive as valuable and setting clear expectations from the first session. The conversation outlines a six-stage patient journey that enhances customer experience and ultimately leads to more positive reviews and referrals. O'Sullivan provides actionable insights for therapists to improve their practice and patient outcomes.


Takeaways
Most patients want to give reviews naturally.
Understanding perceived vs actual value is crucial.
Treatment plans must exceed patient expectations.
Setting expectations in the first session is key.
Align treatment with patient-defined value outcomes.
The first three sessions are critical for patient perception.
Customer experience is fundamentally about feelings.
Therapists need to audit their subjective assessments.
Focus problems often lead to low reviews and referrals.
Building a go-to clinic requires the right mentorship and tools.

Sound Bites
"Patient-defined value outcomes are crucial"
"Customer experience is a feeling"
"Build a go-to clinic with the right tools"

Chapters
00:00 Introduction to Patient Reviews and Referrals
00:56 Understanding Value in Patient Care
03:20 Aligning Treatment with Patient Expectations
06:10 Setting Expectations for Patient Success
09:28 The Importance of Patient Defined Value Outcomes
12:19 Transforming Patient Experience and Confidence
14:26 Podcast Outro (audio fixed).mp4

Additional Resources: 
Free Head Physio Systems 6 Step Checklist: ⁠https://thegotophysio.com/checklist/⁠
Our Flagship ‘Go To’ Therapist Mentorship Program: ⁠https://thegotophysio.com/mentorship/⁠
Our Clinic Owner Business Mentorship Program: ⁠https://thegotophysio.com/business-mentorship/⁠
Happy Progressing Patients Book: ⁠https://thegotophysio.com/book/⁠
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How To NATURALLY Increase Your Therapists Reviews And Referrals

The Go-To Physio Podcast helps therapists differentiate themselves from other therapists by making sense of the most complex patients symptoms, effectively explain the problem & solution for complete buy in & design a bespoke step by step treatment plan for complete patient adherence while empowering your patients to build resilience that ethically increases your revenue, retention, referrals & reputation as the Go-To Therapist in your town!

Dave O'Sullivan is the Current England rugby league Head Physio, Best selling author, Private Practice owner & Founder of The Go-To Therapist Mentorship.

How To NATURALLY Increase Your Therapists Reviews And Referrals

Dave O'Sullivan - The Go To Physio