Welcome back to Ten in Ten! The official podcast of CX Loop!

We take CX leaders and put them up against ten questions in ten minutes, or sometimes a little bit more.

I'm Tom Hogan and this week I was lucky enough to be joined by the wonderful Brendan Donoghue - Head of Digital and Customer Experience at Uni Super!

Brendan describes himself as an eternal optimist and he really does have an amazingly positive outlook on the CX industry. which has taken his career across some of Australia's largest companies in banking, telecommunications and superannuation. And he shared some fantastic advice for young designers and those looking to advocate for design in their organisation.

In today's episode we discuss;

How young designers can make their voices heard in a company.
Why good design should be invisible.
Why it pays to be optimistic in CX design,
And so much more!

Ten In Ten Episode 3 - Designing with Optimisim - Brendan Donoghue

It's Ten in Ten!

Join our conversation with Greg Curcio : Director of Customer and Performance, at Knox City Council.

Greg is a passionate CX professional, #TourTech Start up founder, and currently navigating the relationships between local councils and their communities in a post pandemic era.

Listen to why traveling inspired him to create his own tech platform, why you need to be humbled by your customers and how serving popcorn at a Cinema set Greg on a path to outstanding Customer Experience design.

BONUS CONTENT

This episode is loaded with over 5 minutes of added Bonus content.

- Hear about why Greg thinks the future of Cx is right here, right now.
- What qualities Greg looks for when hiring CX professionals.

+ You can read the full uncut interview at cxloop.com.au

Ten In Ten Episode 4 - Greg Curcio

Experts in CX Consulting and Executive Recruitment oh yeah and we make podcasts too.

https://cxloop.com.au/

https://ftexecutive.com.au/

Ten In Ten Episode 3 - Designing with Optimisim - Brendan Donoghue

The FT Group

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