Welcome back to Ten in Ten! The official podcast of CX Loop!

We take CX leaders and put them up against ten questions in ten minutes, or sometimes a little bit more.

I'm Tom Hogan and this week I was lucky enough to be joined by the wonderful Brendan Donoghue - Head of Digital and Customer Experience at Uni Super!

Brendan describes himself as an eternal optimist and he really does have an amazingly positive outlook on the CX industry. which has taken his career across some of Australia's largest companies in banking, telecommunications and superannuation. And he shared some fantastic advice for young designers and those looking to advocate for design in their organisation.

In today's episode we discuss;

How young designers can make their voices heard in a company.
Why good design should be invisible.
Why it pays to be optimistic in CX design,
And so much more!

Ten In Ten Episode 3 - Designing with Optimisim - Brendan Donoghue

Insights on creating inspiring educational experiences from Kai Frazier, Founder and CEO of edtech startup Kai XR.

View the full recap at https://ideo.in/kai

Creative Confidence Podcast

Designing Memorable Experiences: Kai Frazier

Take a listen to a full version of the BA (Hons) Service Design course description and what you can expect as a student, read by an AI using a trained model of the voice of Course Leader, Dr Keir Williams.

Check out the course here > https://bit.ly/3LxBmVU

BA (Hons) Service Design Audio Description

A lead consultant at the Service Design Academy, Katie says that she fell into Service Design after doing a masters in leadership and innovation. We have a really interesting discussion around whether Katie sees herself as a designer and the complexity around design terminology. This also leads onto a topic I'd like to explore further run the future of how we make design skills a core competency in the same way maths or English is. By giving people these fundamental building blocks to change their perception of the world and the ability to influence it could be transformational. 

Katie also said:
 
"If we can start to be more human, step back and ask more questions, rather than making assumptions, in any walk of life then it's going to be a better place (the world) going forward."

Empathy is so important and it's often difficult to comprehend what others are experiencing day to day, it's so important as a human being let alone a designer to be able to take that step back and consider more deeply the circumstances and actions of others. If we all had a little more empathy the world would be a much better place. 

https://www.sda.ac.uk/

Katie Murrie - Let's be more human, step back & ask more questions

Pour ce premier épisode de cette nouvelle saison, Alizée et Justine reçoivent Florie Bugeaud-Remond, designer de service, fondatrice de la société beewö, autrice de Green Service Design, animatrice de la Fresque du climat et tout récemment de la Fresque des frontières planétaires.

L’occasion de revenir sur la discipline parfois un peu galvaudée de design de services et de voir pourquoi l’éco-conception va devenir, dans ce secteur comme dans tous les autres, une nécessité absolue.

Bonne écoute à tous et à toutes !

Transcription : https://www.lunaweb.fr/actualites/podcasts/sld-28-florie-bugeaud-remond-eco-conception-et-design-de-services/
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Production : Guillaume Genest · https://urlr.me/XSucPj
Générique : Julien Bellanger · https://www.julienbellanger.com/

SLD #28 - Florie Bugeaud-Remond, service design - "Pour des services mieux éco-conçus"

Julkis-muotoilijat eli julkishallinnon muotoiluverkosto on käynnistänyt tulevaisuusprosessin ja kerron jaksossa, mistä siinä on kyse. Luen tarinoita julkismuotoilijan arjesta.

Julkishallinnon muotoilun tulevaisuusprosessi

Operations isn't just about logistics or managing a warehouse—it’s about the way your business actually works every single day. It’s where vision becomes reality.

In this actionable talk, Dr. Claude Kershner IV walks you through the real-world essentials of operations strategy for entrepreneurs, small business owners, team leaders, and customer service professionals. You’ll learn how to build a business that consistently delivers—without burning out or breaking the bank.

We’ll break down:

What “Operations” Really Means
Not just delivery trucks and supply chains. It’s about the systems, people, and processes that turn ideas into customer value. Whether you’re running a salon, staffing firm, restaurant, or online store—operations is the heartbeat of your business.

Designing an Operating Model
Learn to map out your value creation step by step: input → throughput → output. Identify bottlenecks and fix them before they cost you time, money, and reputation.

Customer “Moments of Truth”
Every touchpoint—greeting, invoice, delivery, follow-up—is a chance to stand out or drop the ball. We’ll show you how to consistently win those moments and shape customer loyalty.

Front-Stage vs. Back-Stage Operations
What the customer sees matters—but what happens behind the scenes can make or break the experience. Get clarity on how to build structure on both fronts.

Capacity and Demand
What’s your magic number? Learn how to measure your revenue-driving activities (calls, jobs, transactions), calculate break-even demand, and design operations to scale.

Running Like a Franchise (Without Being One)
You don’t need to buy a franchise to act like one. We’ll show you how to create repeatable processes that bring discipline, consistency, and clarity to your operations—no matter your industry.

🔑 Whether you’re:
Struggling with daily chaos in your business…
A student trying to understand business mechanics…
Or a leader refining your customer journey...
This session is a must-watch.

📌 About the Presenter:
Dr. Claude Kershner IV is a business professor, consultant, and entrepreneur. His work focuses on helping organizations translate vision into execution through systems thinking, leadership development, and strategic operations.


Operations Bootcamp: How to Run a Business That Consistently Delivers

Experts in CX Consulting and Executive Recruitment oh yeah and we make podcasts too.

https://cxloop.com.au/

https://ftexecutive.com.au/

IDEO’s Creative Confidence Podcast shares candid conversations with creative leaders, changemakers, and innovators navigating today’s most pressing challenges. Through real-world stories and insights, we explore how to lead with creativity, build resilient teams, and drive innovation. Grounded in IDEO’s 40 years of expertise in design thinking and innovation, each episode offers inspiration and practical tools for audacious leaders at every stage of their careers. Hosted by Mina Seetharaman, Head of New Ventures at IDEO, the podcast brings a human-centered lens to the complexities of making more courageous futures.

Discover more at IDEOU.com.

A podcast of conversations with brilliant creatives connected to Dundee, exploring their journeys, thoughts and opinions. Hosted by Ryan McLeod.

Salut les Designers ! c’est le podcast de l’Agence LunaWeb consacré au design et à ses méthodes. UI, UX, motion, accessibilité, recherche, nous échangeons avec des professionnel·les passionné·es au grès de nos rencontres et de nos envies !

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Depuis plus de 10 ans, l'Agence LunaWeb conçoit vos interfaces web avec soins et passion afin d'apporter à vos clients un service dont ils se souviendront. Nous sommes concepteurs d'expériences web et nous plaçons l'humain au cœur de vos projets.

The Dr. Claude Kershner Show empowers students, professionals, and scholars by offering practical examples of Strategic Entrepreneurship. In a series of teachings, interviews, and stories, we confidently provide evidence-based tactics to take teams and organizations through life cycle transitions.

New tracks tagged #service design