In this episode of the Marketplace Risk Platforms Podcast x Bulletproof Your Marketplace, Jeremy is joined by risk and regulatory compliance expert Yee Carter to unpack the importance — and potential future — of CDA Section 230 protections for online platforms. Drawing from her experience at Google, X, and in government, Yee explains how Section 230 has enabled marketplace innovation by shielding platforms from liability for user-generated content, while highlighting that these protections are not absolute.
The discussion explores real-world cases — including Amazon’s solar eclipse glasses controversy and recent litigation involving TikTok and AI platforms — to illustrate where Section 230 protections have succeeded and where they’ve been challenged. Yee and Jeremy also dive into emerging gray areas such as algorithmic recommendations, AI-generated content, and evolving bipartisan scrutiny that could reshape the law.
Listeners will gain practical insights into how marketplaces can navigate compliance, mitigate risk, and prepare for a shifting legal landscape, particularly as AI becomes more deeply integrated into platform operations.

How CDA Section 230 Protects Your Platform

In this episode of Bulletproof Your Marketplace, Jeremy sits down with seasoned legal counsel Krishan Thakker to unpack how user contracts and robust privacy practices can act as liability shields for digital platforms. Drawing on over 15 years advising global technology, e-commerce, and social media companies, Krish shares his expertise at the intersection of data privacy, regulatory compliance, AI governance, and trust & safety.
Together, they explore why privacy can no longer be an afterthought, the dangers of conflating terms of use with privacy policies, and the financial and reputational fallout from neglecting compliance—illustrated through high-profile failures like the Cambridge Analytics scandal and the Equifax breach. Krish also outlines practical steps for platform operators, including conducting a data audit, adopting a “less is more” approach to PII collection, and drafting clear, standalone user agreements.
Whether you’re a founder, legal counsel, or trust & safety leader, this episode delivers actionable strategies to protect your platform, build user trust, and stay ahead of evolving regulations.

User Contracts as Liability Shields — Terms of Use

Marketplace Risk

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