What’s your template for success? In this episode of ICommunicate, MindsetGo President Mark Altman and his 16-year-old son Cole Altman discuss why success templates are THE essential tool to help people of all ages build and sustain confidence and motivation. 

Segment 1: 
When you’re evaluating your performance, whether it be in the workplace or in personal projects, can you accurately identify what you did well? How can creating our own success template reshape the way we prepare for future challenges? How should we respond when we default to a negative response when evaluating ourselves?

Segment 2:
If we can’t establish standards and expectations when evaluating ourselves, how can we expect to properly assess the performance of other people? When we’re not meeting our own expectations, how can we pinpoint the root cause of the issue?

Segment 3: 
It’s one thing to take a compliment at face value, but another to dig deep into why the person giving the feedback felt that way about your performance. How can we create a positive feedback process in order to give consistent and meaningful assessments? Why is it important that we understand the root cause of somebody’s feedback?

Segment 4: 
Have you ever considered why we only seek feedback after doing something bad? How can asking for feedback in positive and negative situations improve your success template? What is the elephant in the room technique, and how can we use it to generate honest and meaningful feedback from our peers?

ICommunicate Radio Show #173: Success Templates for Motivation and Confidence

Mark and Robert discuss mentors, customer service, and emotional intelligence.

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An apology removes shame from the receiver of the apology and puts it on the maker of the apology.

5 Motives to apologize:

1.	Decrease the suffering of others
2.	Restore relationship
3.	Restore pride
4.	Relieve guilt
5.	Avoid punishment

The four ingredients of an effective apology:

1.	ACKNOWLEDGEMENT: 
Clear confession, accept responsibility, show understanding of the impact of the wrongdoing: this removes the burden from the receiver of the apology of wondering whether they are too thin-skinned/over-reacting.

2.	EXPLANATION: 
Justification can be very valuable to the receiver of the apology because an understanding of the circumstances of the wrongdoing and that this is not typically a reflection of who you are can be very therapeutic.  The receiver of wrongdoing often will say, “you owe me an explanation.”

3.	REMORSE
Communicate sincere regret/guilt/shame for wrongdoing.

Train your employees to offer a sincere apology June 28, 2019

An apology removes shame from the receiver of the apology and puts it on the maker of the apology.

5 Motives to apologize:

1.	Decrease the suffering of others
2.	Restore the relationship
3.	Restore pride
4.	Relieve Guilt
5.	Avoid punishment

The four ingredients of an effective apology:

1.	Acknowledgment: 
Clear confession, accept responsibility, show understanding of the impact of the wrongdoing: this removes the burden from the receiver of the apology of wondering whether they are too thin-skinned/over-reacting.

2.	EXPLANATION: 
Justification can be very valuable to the receiver of the apology because an understanding of the circumstances of the wrongdoing and that this is not typically a reflection of who you are can be very therapeutic.  The receiver of wrongdoing often will say, “you owe me an explanation.”

3.	REMORSE
Communicate sincere regret/guilt/shame for wrongdoing.

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Welcome to the ICommunicate Podcast where we develop the mindset and provide communication strategies to foster confidence, emotional intelligence, as well as organizational, team, or personal growth. Our progress and improvement is not limited to a training session; it embodies a constant cycle of self-reflection and continued learning on individual and communal levels.

ICommunicate Radio Show #173: Success Templates for Motivation and Confidence

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