Congratulations, you’ve achieved a goal! But why should we be proud of ourselves? In this episode of ICommunicate, MindsetGo President Mark Altman discusses how to accurately assess your progress, manage our self-esteem in challenging times, and utilize a mix of feedback and past experiences to construct a personal success template. 

Segment 1: 
All of the failure and success we’ve experienced over the course of our careers means nothing if we don’t seek to improve. How do we measure progress if there is no achievement? How can we alter our mindset to notice areas where we can improve?

Segment 2:
Stay interviews are a prime opportunity to garner a deep understanding of our employees, their goals, and their progress towards the company’s goals. How are we measuring performance reviews from one year to the next, and why is it so important that we keep track of that progress? What is “internal customer service,” and how can it be a major factor in shifting company culture?

Segment 3: 
Process is not simply an agenda -- it’s a structure that’s meant to enhance efficiency, communication, and success. What are the components to creating an efficient process for ourselves and our team?

Segment 4: 
We all have goals, but what’s the point in setting them? Where does our confidence come from, and how can that knowledge shape our approach to problem solving going forward? What are SMART goals, and how can we use this template to achieve tangible goals and recognize progress?

ICommunicate Radio Show #59: Progress vs Achievement

Mark and Robert discuss mentors, customer service, and emotional intelligence.

Wind River Environmental Discusses Customer Service and Emotional Intelligence Part 1

Progress vs. Achievement Part 4

Progress vs. Achievement Part 2

An apology removes shame from the receiver of the apology and puts it on the maker of the apology.

5 Motives to apologize:

1.	Decrease the suffering of others
2.	Restore relationship
3.	Restore pride
4.	Relieve guilt
5.	Avoid punishment

The four ingredients of an effective apology:

1.	ACKNOWLEDGEMENT: 
Clear confession, accept responsibility, show understanding of the impact of the wrongdoing: this removes the burden from the receiver of the apology of wondering whether they are too thin-skinned/over-reacting.

2.	EXPLANATION: 
Justification can be very valuable to the receiver of the apology because an understanding of the circumstances of the wrongdoing and that this is not typically a reflection of who you are can be very therapeutic.  The receiver of wrongdoing often will say, “you owe me an explanation.”

3.	REMORSE
Communicate sincere regret/guilt/shame for wrongdoing.

Train your employees to offer a sincere apology June 28, 2019

An apology removes shame from the receiver of the apology and puts it on the maker of the apology.

5 Motives to apologize:

1.	Decrease the suffering of others
2.	Restore the relationship
3.	Restore pride
4.	Relieve Guilt
5.	Avoid punishment

The four ingredients of an effective apology:

1.	Acknowledgment: 
Clear confession, accept responsibility, show understanding of the impact of the wrongdoing: this removes the burden from the receiver of the apology of wondering whether they are too thin-skinned/over-reacting.

2.	EXPLANATION: 
Justification can be very valuable to the receiver of the apology because an understanding of the circumstances of the wrongdoing and that this is not typically a reflection of who you are can be very therapeutic.  The receiver of wrongdoing often will say, “you owe me an explanation.”

3.	REMORSE
Communicate sincere regret/guilt/shame for wrongdoing.

The Power of Apology Segment 3 June 27, 2019

MindsetGo the Power of Apology June 28 Segment 4

Moving Forward after Conflict - July 4, 2019 Part 1

Emotional Intelligence, accountability, conflict resolution, Mindset

Moving Forward after Conflict July 4, 2019 Part 2

accountability, emotional intelligence, conflict resolution

Moving Forward after Conflict July 4, 2019 Part 3

Moving Forward after Conflict July 4, 2019 Part 4

Welcome to the ICommunicate Podcast where we develop the mindset and provide communication strategies to foster confidence, emotional intelligence, as well as organizational, team, or personal growth. Our progress and improvement is not limited to a training session; it embodies a constant cycle of self-reflection and continued learning on individual and communal levels.

ICommunicate Radio Show #59: Progress vs Achievement

MindsetGo ICommunicate Podcast

Related tracks