Navy Veteran Chelsea Mandello actually came from an Air Force family, of course making her the black sheep of the family. There were two main reasons for her “defection”. First, Navy bases were on the coast and Air Force bases tended to be in the middle of nowhere. Second, she was a photo journalist and got sent to the pretty places to shoot pictures that made the Navy look good. Solid reasons for her choice. Her first station was Navy Public Affairs where she would be deployed on a ship but only for a couple of months, then jump to a new ship. So she got to take photos of all the cool stuff, then leave. She didn’t have to spend three years on the same ship. She made the phrase “see the world” come true, seeing 13 different countries and visiting nine different ships. She also got to work with Army, Marine and Air Force personnel and got to photograph their installations. The education was stimulating and fun, even though she had to take the occasional ribbing from the old guard as the newbie on the block. Chelsea’s Ball State degree in advertising was as great background for getting into Mass Communications, or MassCom or even shorter, MC in the first place and her pension for doing creative projects certainly helped her produce the engaging films and photoshoots. But all things must end, including Chelsea’s military service. Even though she was putting together her package for a second enlistment as a Public Affairs Officer and had tons of endorsements, she was playing around with an idea of a business. She has launched Toopster, her nonprofit company at the same time as putting in her packet, and Troopster was taking off. Troopster delivers unique care packages and messages of encouragement to deployed military, spouses and their families all over the world. The organization just hit their 30,000 mark, a phenomenal feat. Every morning they have a list of letters from military personnel having a tough time with their first deployment and parents concerned about their youngster in service. Spouses who have had a child and their military member is suddenly deployed also write their letters. So there is plenty of demand. However, there is a supply side to a nonprofit as well. Getting sponsors to fill the care packages was a tough task in the beginning. Chelsea had just started her command when she started Troopster, so she knew she had about a three year runway to get it off the ground if she wanted to have a career after transitioning to civilian life. It was rough. Even though she was able to find sponsors, she had no staff. So after a 24- and sometimes 48-hour watch, she would go home exhausted, sleep-deprived and still have to pack care packages. Dedication.

Veteran Founder Podcast with your hosts Josh Carter and Cynthia Kao

We record the Veteran Founder Podcast inside NedSpace in the Bigfoot Podcast Studio in beautiful downtown Portland.

Audio engineer, mixer and podcast editor is Allon Beausoleil

Show logo was designed by Carolyn Main

Website was designed by Cameron Grimes

Production assistant is Chelsea Lancaster

Theme music: Artist: Tipsy Track: Kadonka Album: Buzzz Courtesy of Ipecac Records

10% of gross revenue at Startup Radio Network goes to support women entrepreneurs in developing countries thru kiva.org/lender/markgrimes

#112 Bringing Care to the Troops - Chelsea Mandello, Troopster

Veteran Founder Podcast