Our second ‘Working in a crisis’ recording, to help creditor staff working in front-line/customer-facing, management and specialist roles explores how firms are and should be dealing with customer bereavement.

The podcast covers:
•	How creditors can make a difference in the current context of 
        Covid-19 – to bereaved people.
•	Practical tips on providing a compassionate response. 
•	Taking care of yourself – dealing with loss and simple, clear steps 
        to taking care that may help.

In this discussion the Money Advice Trust's Vulnerability Lead Consultant Chris Fitch is joined by:
•	Andy Langford, Clinical Director, Cruse Bereavement Care.
•	Michael Kennelly, Business Development Director, The Death 
        Notification Service.

Subscribe to our Vulnerability Matters newsletter for updates on future webinars and to access e-learning resources for creditors: https://mailchi.mp/moneyadvicetrust.org/working-in-a-crisis

Working in a crisis episode 2: Dealing with customer bereavement

Welcome to the Vulnerability Matters podcast from the Money Advice Trust. A series that examines from a range of perspectives how firms are supporting consumers in vulnerable situations.