Our third ‘Working in a crisis’ recording, to help creditor staff working in front-line/customer-facing, management and specialist roles explores 'Dealing with emotional crisis'.

The podcast covers:
• To what extent can staff help people in the depths of emotional and personal crisis  
• Identifying concerns about customer wellbeing

In this discussion the Money Advice Trust's Vulnerability Lead Consultant Chris Fitch is joined by:
• Nick Barnes, Chief Executive, National Centre Suicide Prevention 
  Training. 
• Dan Holloway, writer and expert by experience.	

Subscribe to our Vulnerability Matters newsletter for updates on future webinars and to access e-learning resources for creditors: https://mailchi.mp/moneyadvicetrust.org/working-in-a-crisis

Working in a crisis episode 3: Dealing with emotional crisis

Welcome to the Vulnerability Matters podcast from the Money Advice Trust. A series that examines from a range of perspectives how firms are supporting consumers in vulnerable situations.