Our fourth ‘Working in a crisis’ recording, to help creditor staff working in front-line/customer-facing, management and specialist roles explores 'Dealing with financial crisis and serious illness'.

When someone is seriously ill, how can firms help them avoid or manage a financial crisis?

Vulnerability Lead Consultant Chris Fitch asks Dennis Hussey from National Debtline and Leo Miles from Macmillan Cancer Support for their guidance on making a practical difference.
 
Covering what to ask, how to assess need, and what counts as relevant and reasonable support, we will reflect on the ‘now’ and ‘next’ of the Covid-19 epidemic.

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Working in a crisis episode 4 - Dealing with financial crisis and serious illness

Welcome to the Vulnerability Matters podcast from the Money Advice Trust. A series that examines from a range of perspectives how firms are supporting consumers in vulnerable situations.