Welcome to the What's Next! Podcast with Tiffani Bova. 
   
This week I am excited to share a replay of a conversation I had with Mitch Lowe. Mitch was one of the early pioneers in the movie rental industry opening video rental stores in the early 1980’s. In the late 90’s Mitch joined Marc Randolph and Reed Hastings at Netflix as the video industry expert and led many of the partnerships that drove new subscribers to join Netflix. Mitch left Netflix in 2003 after a very successful IPO and joined the business development team at McDonalds Ventures to build a DVD evening machine business called Redbox. Mitch served as its COO and President for 8 years, growing the company from $36k in first-year revenue to over $1.5B in revenue 8 years later. Today Mitch invests in startups and gives inspirational speeches around the world to corporations, conferences, and students.
  
THIS EPISODE IS PERFECT FOR… executives, managers, founders of small and large organizations – anyone looking to hear from someone who has been part of one of the biggest disruption stories in the new digital age.

TODAY’S MAIN MESSAGE… Mitch shares his proven experience and tips on how to become more innovative and disruptive in your own organization. What should you do and when? Mitch shares how you can identify a need on the frontlines of your customer base and use that data to create a company that truly addresses that need.

WHAT I LOVE MOST… I get to chat with an innovator whose work I covered in my own book, and I love the concept of the order and sequence in which you do things! Mitch gives you actionable items you can implement Monday Morning to start making that progress.

Running time: 32:48
  
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RELOAD: Disrupting the Old, Building the New with Mitch Lowe

Welcome to the What's Next! Podcast with Tiffani Bova. 

This week I have the pleasure of welcoming from Australia, John Dwyer, also known as JD. He is a direct response customer attraction expert who thinks way outside the box. His marketing consultancy business is called the Institute of Wow and JD's mantra is that one's marketing needs to wow prospects. I'm sure you all understand exactly why I invited him to our show but dive into what you should be doing to grow and build a successful business in 2026. 

THIS EPISODE IS PERFECT FOR…leaders, founders, and marketers who want to stand out in crowded markets and create real customer loyalty without relying on gimmicks or short-term tactics.

TODAY’S MAIN MESSAGE…most companies say they care about customers—but very few design their business around them. In this episode, we explore what actually separates brands people remember from those they forget. John challenges leaders to rethink how they show up for customers, arguing that sustainable success comes from intentional experiences, not louder marketing.

KEY TAKEAWAYS…
- How small, thoughtful actions can create disproportionate brand impact.
- The difference between being visible and being memorable.
- How leaders can embed customer-first thinking into everyday decisions.

WHAT I LOVE MOST…I loved John’s reminder that meaningful differentiation doesn’t come from copying what others are doing—it comes from truly understanding your customer and being willing to act on that insight. His perspective reinforces that growth isn’t about chasing trends, but about committing to experiences that people actually care about.

Running Time: 30:47

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Building Brands Customers Remember with John Dwyer

Welcome to the What's Next! Podcast with Tiffani Bova. 

I’m thrilled to announce a new show with my dear friend, Roger Martin, author of the amazing book, Playing to Win. In this 12-part series, we’ll explore the true meaning of strategy and how it's often misunderstood or misapplied in business today.

THIS EPISODE IS PERFECT FOR…leaders and strategists who are tired of strategy being confused with planning and want a clearer, more practical way to think about how real strategic choices drive results.

TODAY’S MAIN MESSAGE…strategy isn’t a list of priorities or a collection of initiatives—it’s an integrated set of choices that work together to drive customer behavior. In this conversation, Roger Martin explains why so many organizations misunderstand strategy, how that misunderstanding shows up in day-to-day decision-making, and what it really takes to close the gap between what leaders hope will happen and what actually does. Drawing on decades of experience, Roger challenges conventional strategy thinking and lays the groundwork for a more disciplined, choice-driven approach to winning.

KEY TAKEAWAYS…
- Strategy only works when choices reinforce one another, not when they exist as disconnected initiatives.
- The hardest—and most important—part of strategy is influencing customer behavior, not internal activity.
- Many companies mistake planning exercises for strategy, which leads to disappointing results.

WHAT I LOVE MOST…I love how clearly Roger reframes strategy as a set of deliberate, reinforcing choices. It’s a powerful reminder that winning isn’t about doing more things, it’s about making better, more integrated choices.

Running Time: 21:22

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Making Better Strategic Choices with Roger Martin

Welcome to the What's Next! Podcast with Tiffani Bova. 


This week I have the honor of welcoming Ashley Herd to the show. She is a former Chief People Officer and General Counsel who has trained over a quarter of a million managers through LinkedIn Learning and live corporate trainings. Ashley built Manager Method after leading HR in legal teams at McKinsey, Yum! Brands and Modern Luxury. She has a new book out called The Manager Method.


THIS EPISODE IS PERFECT FOR…new managers, experienced leaders, and anyone responsible for developing people who wants a more practical, human way to manage performance. If you’ve ever struggled with giving feedback, felt unsure how much autonomy to give your team, or questioned whether traditional performance reviews actually work, this episode will feel especially relevant.


TODAY’S MAIN MESSAGE…most managers aren’t failing because they don’t care,  they’re failing because they were never taught how to manage. In this episode, Ashley breaks down why so many well-intentioned leaders fall into patterns like avoiding feedback, overcorrecting, or defaulting to vague autonomy. She introduces a more structured, honest approach to management. We talk about why people actually want feedback, how AI is changing (and exposing) broken performance processes, and what managers can do differently to help their teams thrive.

KEY TAKEAWAYS…
- Most managers are promoted for performance rather than trained for leadership, creating gaps in expectations and feedback.
- Autonomy without structure often leaves employees feeling uncertain rather than empowered.
- Avoiding feedback is usually driven by good intentions, but it ultimately limits growth and trust.
- Consistent, direct feedback helps people feel respected, supported, and clear about where they stand.

WHAT I LOVE MOST…I loved Ashley’s honest take on how good intentions often lead managers astray. Her insight that people don’t need perfection but rather clarity reframes feedback as an act of respect, not criticism. It’s a powerful reminder that strong management isn’t about control or charisma, but about creating the conditions where people know where they stand and how to grow.

Running Time: 28:57

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How To Become a Better Manager with Ashley Herd

Welcome to the What's Next! Podcast with Tiffani Bova. 

This week, I’m excited to welcome Serin Silva to the show. She is a strategic advisor to women founders, CEOs, and leadership teams. She led integration communications for eight acquisitions in a single year at a billion-dollar telecom, helping bring Oracle's first CRM and human capital management platforms to market. She launched the original MSNBC digital brand for Microsoft, and drove strategy for an early food delivery robot long before it was cool. She led five restructures and turnarounds for mid-sized companies, doubled revenue for mid-market tech firms, and delivered 150% business increase in eight months by forcing the right business and mindset pivots, which is why I wanted her to join today. 

THIS EPISODE IS PERFECT FOR…anyone feeling exhausted by trying to “push” alignment instead of creating it.

TODAY’S MAIN MESSAGE…drawing from her experience leading impressive acquisitions and product launches, Serin explains how leaders can shift from managing “by spreadsheet” to leading with human understanding. She discusses why high achievers often burn themselves out, how asking better questions changes outcomes, and what it really takes to guide people through change without losing momentum or yourself.

Key Takeaways:
- Leading change works best when leaders prioritize emotional alignment, not just operational efficiency.
- Asking better questions requires discipline, curiosity, and a willingness to challenge assumptions respectfully.
- Most resistance at work is emotional, even when it shows up as rational debate.
- Removing emotion from decision-making frameworks can unlock stalled progress and clarity.

WHAT I LOVE MOST…Serin’s honesty about learning to temper her fire without losing it. Her insight that growth often comes from separating self-worth from outcomes is a powerful reminder for driven leaders who care deeply about their work.

Running Time: 29:20

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Become a Guiding Leader with Serin Silva

Welcome to the What's Next! Podcast with Tiffani Bova. 

I’m thrilled to welcome you back to a series I did with my dear friend, Roger Martin. He’s the author of the amazing book, Playing to Win, and together, we’re exploring the true meaning of strategy and how it's often misunderstood or misapplied in business today.

THIS EPISODE IS PERFECT FOR…CEOs, strategy leaders, and executives who want a clearer, more disciplined way to think about strategy. If you’ve ever questioned whether your strategy is actually driving customer behavior, this episode is for you.

TODAY’S MAIN MESSAGE…in this conversation, Roger revisits the most common ways organizations misunderstand strategy and explains why those misunderstandings persist. He walks through what real strategy requires, why execution often fails even when teams are aligned, and how leaders can move beyond planning frameworks to make decisions that actually lead to winning.

KEY TAKEAWAYS…
- Strategy succeeds only when choices reinforce one another and point toward a clear outcome.
- Many organizations confuse strategy with planning, which leads to activity without impact.
- Customer behavior is the ultimate test of whether a strategy is working.
- Poor strategic outcomes are often the result of incomplete or misaligned choices.
- Strong strategy requires leaders to be explicit about what they will and will not do.


WHAT I LOVE MOST…I love how Roger cuts through the noise and insists that strategy isn’t mysterious, it’s just demanding. His clarity around choice, discipline, and customer behavior challenges leaders to stop hiding behind complexity and start owning the real decisions required to win.

Running Time: 26:59

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Why Most Strategies Fail with Roger Martin


Welcome to the What's Next! Podcast with Tiffani Bova. 

I’m thrilled to welcome you back to a series I did with my dear friend, Roger Martin. He’s the author of the amazing book, Playing to Win. In this episode, we dissect the difference between strategy and planning. 

THIS EPISODE IS PERFECT FOR…leaders who want to sharpen their thinking and make better strategic choices. If you’re responsible for direction, decisions, or results, this conversation will challenge how you think about strategy.

TODAY’S MAIN MESSAGE…in this episode, Roger makes the case that real strategy is about making choices and accepting the trade-offs that come with them. He explains why too many organizations avoid hard decisions, how that avoidance weakens execution, and what it actually takes to build a coherent, winning strategy. 

Key Takeaways:
- Strategy requires making clear, deliberate choices about where to play and how to win.
- Avoiding trade-offs leads to diluted focus and mediocre results.
- A strong strategy aligns resources, decisions, and behaviors around a single direction.
- Leaders must be willing to say no in order to build something truly differentiated.
- Execution improves dramatically when strategic choices are clearly understood.

WHAT I LOVE MOST…Roger’s insistence that strategy isn’t complicated, but it’s uncomfortable. The real challenge isn’t intelligence or frameworks; it’s the willingness to commit to choices and live with the consequences. That reframes leadership in such a practical, grounded way.

Running Time: 25:39

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What Strategy Actually Means with Roger Martin

Welcome to the What's Next! Podcast with Tiffani Bova. 

This week, I’m thrilled to welcome Daniel Coyle to the show. He has spent the last two decades acting as a performance detective for some of the most elite organizations on the planet. While you may know him as the New York Times bestselling author of The Talent Code and The Culture Code, Dan's real work happens in the trenches. He served as a special advisor to the Cleveland Guardians. And work closely with Navy SEAL teams, Google, and top soccer academies to decode one simple question: why do some groups click while others crumble? He specializes in micro behaviors and the tiny repeatable signals that turn a group of talented individuals into a flourishing ecosystem. 

THIS EPISODE IS PERFECT FOR… leaders who want their teams to truly click. This conversation will shift how you think about performance, connection, and culture.

TODAY’S MAIN MESSAGE…we tend to believe that if you put talented people together, you’ll automatically get a talented team. Daniel challenges that assumption. He says what actually determines whether a group flourishes isn’t just individual ability, it’s what happens in the space between people. Through real-life examples, Daniel shows the key ingredients to a flourishing team. 

Key Takeaways:
- Talented individuals do not automatically create high-performing teams.
- Status management kills creativity, speed, and collaboration.
- The best leaders create space for agency and shared ownership.
- Questions build connection faster than answers do. 
- Flourishing combines performance with meaning and human energy.

WHAT I LOVE MOST…Daniel reframes leadership as creating moments where people feel they matter both as individuals and as contributors to something bigger. That simple shift from managing performance to cultivating meaning changes everything.

Running Time: 28:26

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Why Some Teams Click While Others Crumble with Daniel Coyle

Welcome to the What's Next! Podcast with Tiffani Bova. 

This week, I’m really excited to have Dr. Linda Hill back on the show. She’s a top-ranked thinker on Thinker's 50 List and the Wallace Brett Donnan Professor of Business Administration at Harvard Business School. Linda doesn't just study leadership; she studies the chemistry of how humans actually get big things done together. She's the co-author of the management Bible, as I like to say, Collective Genius, and the viral HBR hit, Why Great Innovations Fail to Scale. She has a new book coming out called Genius at Scale. 

THIS EPISODE IS PERFECT FOR…leaders who want to build organizations where innovation isn’t left to chance but is built into how people work together every day.

TODAY’S MAIN MESSAGE…innovation doesn’t happen because you hire a few creative people or run a brainstorming session. According to Linda, real innovation results from disciplined leadership and intentional culture-building. In this conversation, Linda shares what leaders often get wrong about creativity, how to foster productive disagreement without chaos, and why collaboration, experimentation, and learning must be embedded into the system. 

Key Takeaways:
- Innovation requires disciplined leadership, not just creative talent or good ideas.
- Collective genius emerges when leaders cultivate both safety and accountability.
- Productive conflict strengthens ideas when it is structured and purposeful.
- Experimentation must be normalized to enable continuous learning.
- Culture determines whether innovation thrives or stalls.

WHAT I LOVE MOST…I love Linda’s perspective that innovation is not about having all the answers as a leader, it’s about building the conditions where great answers can emerge from the group. This shifts the role of leadership from being the smartest person in the room to being the architect of the environment where smart thinking can happen.

Running Time: 31:02

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How Great Leaders Unlock Genius with Linda Hill

Welcome to the What's Next! Podcast with Tiffani Bova. 

This week, I have the pleasure of welcoming Claude Silver to the show. She is on a mission to revolutionize leadership talent and workplace culture. She is the world's first Chief Heart Officer at VaynerX and partners with CEO Gary Vaynerchuk to drive their success. Claude has earned Campaign's U.S. Female Frontier Award and Adweek's Changing the Game Award. She is also the author of the new book, Be Yourself at Work. 

THIS EPISODE IS PERFECT FOR…leaders who want to build high-performing teams without sacrificing humanity. 

TODAY’S MAIN MESSAGE…in this conversation, Claude shares why she believes AI should enhance human potential and not replace it. She explains why burnout is often a leadership system's problem rather than a personal failure. And she challenges managers to create cultures where people feel safe enough to speak up, honest enough to name their imposters, and supported enough to grow.

KEY TAKEAWAYS:
- AI should enhance human capability while preserving meaningful human connection.
- Emotional fluency allows leaders to choose their response instead of reacting impulsively.
- Energy management matters more than time management in preventing burnout.
- Psychological safety creates the conditions for belonging and high performance.
- Leaders scale culture by modeling self-awareness and vulnerability first.

WHAT I LOVE MOST…Claude reframes leadership as something deeply personal before it’s organizational. You can’t build belonging for others if you haven’t built awareness in yourself. Her reminder that “you are the CEO of you” feels especially powerful in a world that’s moving faster than ever.

Running Time: 26:15

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Leading from the Heart with Claude Silver

Welcome to the What's Next! Podcast with Tiffani Bova. I’m thrilled to welcome you back to a series I did with my dear friend, Roger Martin. He’s the author of the amazing book, Playing to Win. In this episode, we discuss what makes a great strategist.

THIS EPISODE IS PERFECT FOR…leaders, strategists, and executives who want to strengthen their strategic thinking and better understand what separates great strategists from good planners.

TODAY’S MAIN MESSAGE…great strategy doesn’t come from intellectual brilliance alone. Roger says the best strategists develop a mindset rooted in humility, curiosity, and practice. In this episode, Roger makes the case that great strategy starts with a deep understanding of customers and evolves through experimentation in complex systems.

KEY TAKEAWAYS:
- Strategy should begin with a deep understanding of customers and their needs.
- Overreliance on data analytics can limit creativity and strategic thinking.
- Data should inform judgment, not replace it.
- Great strategists invent the future rather than simply extrapolating from the past.

WHAT I LOVE MOST…Roger’s reminder that strategy is a skill anybody can learn. Even leaders like A. G. Lafley became great strategists through years of experimentation and learning. It’s a powerful reminder that anyone can get better at strategy with practice.

Running Time: 25:51

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What Makes a Great Strategist with Roger Martin

Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have inspired me. Whether I am preparing for a keynote speech or writing for publications such as Harvard Business Review and Huffington Post, these are my go-to people. My goal with the What’s Next! podcast is to keep you thinking and to challenge you to think about What’s Next!

RELOAD: Disrupting the Old, Building the New with Mitch Lowe

What's Next! with Tiffani Bova