Will Guidara made his name in the hospitality industry as the co-owner of Eleven Madison Park, transforming it from a "good" New York restaurant to a 3 Michelin star establishment that was ranked number one on "The World's 50 Best Restaurants" list in 2017.

In his new book, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect, Will shares his personal memoir and manifesto, outlining his business management philosophy on the art of service.

Together with Martin Reeves, Chairman of BCG Henderson Institute, Will discusses how to be intentional in the pursuit of relationships with both the people you work with and those you serve, and the impact of digging deeper to explore new creative approaches that turn ordinary transactions into extraordinary experiences.
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About the BCG Henderson Institute
The BCG Henderson Institute is the Boston Consulting Group’s think tank, dedicated to exploring and developing valuable new insights from business, technology, economics, and science by embracing the powerful technology of ideas. The Institute engages leaders in provocative discussion and experimentation to expand the boundaries of business theory and practice and to translate innovative ideas from within and beyond business. For more ideas and inspiration, sign up to receive BHI INSIGHTS, our monthly newsletter, and follow us on LinkedIn and Twitter.

Unreasonable Hospitality with Will Guidara

Will Guidara—an elite New York restauranteur and author—talks about his storied career as a leader in modern luxury dining, delivering service that transforms a meal into a magical experience.

Will Guidara

💡 Key Insight:
Long before the digital age, David Rockefeller mastered the art of relationship management with a meticulous system that bridged the gap between timeless principles and modern tools. His legacy offers invaluable lessons for real estate advisors and entrepreneurs seeking to build meaningful, lasting connections.

Why Listen?
In this episode, you’ll uncover how Rockefeller's method—tracking 200,000 detailed index cards—helped him maintain one of the most impressive networks in history. Learn how to apply his principles with today’s tools to elevate your client relationships and streamline your business.

✨ Key Takeaways:
1️⃣ Personalization: Show genuine interest by recalling details from past interactions.
2️⃣ Efficiency: Keep detailed contact records for seamless follow-ups.
3️⃣ Strategic Networking: Anticipate client needs and foster collaboration.
4️⃣ Leverage Technology: Utilize tools like Reachat to streamline CRM management.
5️⃣ Invest in Support: Delegate administrative tasks to stay focused on high-value activities.

💼 Your Legacy Lesson:
By adopting Rockefeller’s timeless approach, you can create a network that not only drives business growth but also reflects care and authenticity. With modern CRMs, there’s no excuse not to follow in his footsteps.

📺 Watch & Learn:
Stay tuned for next week’s episode, where we’ll dive into the ideal CRM individual contact strategy—what you need to track and why it matters.

Let’s simplify, prioritize, and take flight together. ✈️

Stay disciplined,
Jim

MMPT #265 | ✈️ David Rockefeller, Pioneer of CRM and Relationship Management

Monday Morning Pep Talk - First Impressions

Why do we procrastinate?  Find out why in this PODCAST.   I discuss how procrastination is really an argument has with itself.

Monday Morning Pep Talk, JUST DO IT!

In this PODCAST, I cover the 7 characteristics of a True Champion and how that relates to business.

Monday Morning Pep Talk- The Mind of a True Champion

In this podcast, I discuss the one of the most important questions you are going to ask yourself as you drive towards your goals.  Are you Committed or Are You Interested?

Monday Morning Pep Talk - Are You Committed or Are You Interested?

So to correlate that to self development, meeting our goals or higher levels of success is our “computing issue”.  So today,  I have 5 simple, easy to execute, low cost and high impact SUCCESS HACKS that you can implement this week.

Monday Morning Pep Talk - 5 Success Hacks

Jim Miller is a success mentor and life coach who guides top real estate brokers from around the country while managing 2.3B+ in sales production as Designated Managing Broker with Jameson Sotheby’s International Realty in Chicago, Illinois.  He is also recognized as a top real estate coach to top Sotheby's International Realty brokers in 35 luxury markets.

MMPT #265 | ✈️ David Rockefeller, Pioneer of CRM and Relationship Management

Ask Jim Miller

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