Will Guidara made his name in the hospitality industry as the co-owner of Eleven Madison Park, transforming it from a "good" New York restaurant to a 3 Michelin star establishment that was ranked number one on "The World's 50 Best Restaurants" list in 2017.

In his new book, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect, Will shares his personal memoir and manifesto, outlining his business management philosophy on the art of service.

Together with Martin Reeves, Chairman of BCG Henderson Institute, Will discusses how to be intentional in the pursuit of relationships with both the people you work with and those you serve, and the impact of digging deeper to explore new creative approaches that turn ordinary transactions into extraordinary experiences.
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About the BCG Henderson Institute
The BCG Henderson Institute is the Boston Consulting Group’s think tank, dedicated to exploring and developing valuable new insights from business, technology, economics, and science by embracing the powerful technology of ideas. The Institute engages leaders in provocative discussion and experimentation to expand the boundaries of business theory and practice and to translate innovative ideas from within and beyond business. For more ideas and inspiration, sign up to receive BHI INSIGHTS, our monthly newsletter, and follow us on LinkedIn and Twitter.

Unreasonable Hospitality with Will Guidara

Will Guidara—an elite New York restauranteur and author—talks about his storied career as a leader in modern luxury dining, delivering service that transforms a meal into a magical experience.

Will Guidara

Welcome to Episode 276 of Monday Morning Pep Talk.

This week, we’re going deep on a truth every top performer knows — you’re only as strong as your recovery.

Whether you're an elite athlete or a high-performing advisor, setbacks are part of the game. What separates the best?
It’s not just talent. It’s not just discipline.
👉 It’s the ability to mentally reset and move forward — fast.

Research confirms what we’ve seen in sports:
The highest achievers don’t just recover physically.
🧠 They recover mentally.

🎾 What the Greats Do Differently:
📌 Serena Williams resets with rituals — every serve, every match.
📌 Rafael Nadal adjusts his socks to signal a mental reboot.
📌 Tiger Woods treats each shot as a clean slate.
📌 Michael Jordan used failure as fuel.
📌 Simone Biles stepped back, reset, and returned stronger.

These aren’t quirks. They’re intentional resets, practiced to protect performance.
🧘‍♂️ Composure isn’t passive. It’s practiced.

💼 For You, the Advisor:
• A listing fell through
• A deal collapsed
• A long-term client ghosted

So what. That moment is over. The next one is waiting.

Dragging setbacks into your next appointment?
That’s what kills momentum.

🔁 Reset Process:
✅ Acknowledge — briefly
✅ Analyze — don’t dwell
✅ Adjust — if needed
✅ Advance — no residue

This is how you stay sharp, protect your energy, and perform.

💬 Ask Yourself:
Do you have reset rituals?
Are you letting one moment take over your week?
Are you ready for what’s next — or stuck on what just happened?
You don’t need to be perfect.
You just need to reset and keep showing up.

🛠️ This Episode Will Help You:
✅ Build mental reset habits
✅ Reframe failure into momentum
✅ Strengthen your focus under pressure
✅ Avoid the snowball of setbacks
✅ Perform with clarity, even when things feel heavy

🌪️ The world feels intense right now...
Real estate is one of the most emotional decisions people make. Now more than ever, your clarity matters.

This message is a reset — a reminder that showing up, despite everything, is winning.

🔄 The New Normal Requires a New Response:
✅ Lean in
✅ Accept what is
✅ Outwork the noise
✅ Take more shots on goal
✅ Keep your pipeline 1.5–2x your GCI target

🧭 My Professional Purpose:
I coach full-service, full-fee advisors to optimize productivity and become the best version of themselves.
Why? Because Happy Advisors Sell More Real Estate.

🎧 Treat this like a 1-on-1 coaching session.
🔁 Replay it when you need it.
💡 Let it remind you who you are — and why you’re built for this.

🔗 Stay Connected with Jim Miller:
📩 Weekly Email → www.askjimmiller.com
📺 YouTube → www.youtube.com/@AskJimMiller
📲 Instagram → www.instagram.com/askjimmiller
🔗 LinkedIn → www.linkedin.com/in/jimmillerchicago

📺 IN A RUT? Here’s What Works | Monday Morning Pep Talk Episode # 276

Monday Morning Pep Talk - First Impressions

Why do we procrastinate?  Find out why in this PODCAST.   I discuss how procrastination is really an argument has with itself.

Monday Morning Pep Talk, JUST DO IT!

In this PODCAST, I cover the 7 characteristics of a True Champion and how that relates to business.

Monday Morning Pep Talk- The Mind of a True Champion

In this podcast, I discuss the one of the most important questions you are going to ask yourself as you drive towards your goals.  Are you Committed or Are You Interested?

Monday Morning Pep Talk - Are You Committed or Are You Interested?

So to correlate that to self development, meeting our goals or higher levels of success is our “computing issue”.  So today,  I have 5 simple, easy to execute, low cost and high impact SUCCESS HACKS that you can implement this week.

Monday Morning Pep Talk - 5 Success Hacks

Jim Miller is a success mentor and life coach who guides top real estate brokers from around the country while managing 2.3B+ in sales production as Designated Managing Broker with Jameson Sotheby’s International Realty in Chicago, Illinois.  He is also recognized as a top real estate coach to top Sotheby's International Realty brokers in 35 luxury markets.

📺 IN A RUT? Here’s What Works | Monday Morning Pep Talk Episode # 276

Ask Jim Miller

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