Will Guidara made his name in the hospitality industry as the co-owner of Eleven Madison Park, transforming it from a "good" New York restaurant to a 3 Michelin star establishment that was ranked number one on "The World's 50 Best Restaurants" list in 2017.

In his new book, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect, Will shares his personal memoir and manifesto, outlining his business management philosophy on the art of service.

Together with Martin Reeves, Chairman of BCG Henderson Institute, Will discusses how to be intentional in the pursuit of relationships with both the people you work with and those you serve, and the impact of digging deeper to explore new creative approaches that turn ordinary transactions into extraordinary experiences.
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About the BCG Henderson Institute
The BCG Henderson Institute is the Boston Consulting Group’s think tank, dedicated to exploring and developing valuable new insights from business, technology, economics, and science by embracing the powerful technology of ideas. The Institute engages leaders in provocative discussion and experimentation to expand the boundaries of business theory and practice and to translate innovative ideas from within and beyond business. For more ideas and inspiration, sign up to receive BHI INSIGHTS, our monthly newsletter, and follow us on LinkedIn and Twitter.

Unreasonable Hospitality with Will Guidara

Will Guidara—an elite New York restauranteur and author—talks about his storied career as a leader in modern luxury dining, delivering service that transforms a meal into a magical experience.

Will Guidara

In a competitive market, success isn’t just about selling—it’s about leveraging technology to enhance efficiency, build relationships, and close deals faster.

🔑 In this episode, I’m sharing how I use technology to streamline communication, manage transactions, and engage with my database—so you can work smarter, not harder.

📲 Here’s what you’ll learn:

1️⃣ Mastering "Send Later" for Text, Email & Instagram DMs
Timing is everything. A well-placed message can be the difference between winning or losing a client.

💡 Why This Matters:
✅ Schedule follow-ups for peak engagement
✅ Avoid late-night messages while maintaining workflow
✅ Stay consistent without being tied to your phone

🔹 How to Use It:
📩 iMessage: Tap the plus icon → Select Send Later
📧 Email: Hold send → Choose Schedule Send
📥 Instagram DMs: Hold send → Select Send Later

This strategy keeps your outreach intentional and proactive.

2️⃣ The Notes App: A Simple Yet Powerful Productivity Tool
Smart advisors use apps like Apple Notes, Evernote, or Notion to store repeatable messages.

📝 Why It Works:
✅ Saves time—quickly copy, paste, and personalize
✅ Ensures consistency across platforms
✅ Reduces mental fatigue—your best messaging is ready to go

🔹 Pro Tip:
Create a “Frequently Used Messages” folder for:
✔️ Client Check-ins
✔️ Lead Follow-ups
✔️ Thank You Notes
✔️ Market Updates

Pairing templates with scheduled sending keeps your communication personal and professional.

3️⃣ AI Assistants Like ChatGPT: Your Personal Writing Coach
If you’re not using AI, you’re falling behind. AI helps advisors draft, edit, and optimize messaging in seconds.

🤖 How AI Boosts Efficiency:
✅ Refines emails, texts, and scripts for clarity
✅ Generates client-friendly explanations for market insights
✅ Saves hours—AI gets you 85-90% of the way there instantly

🔹 How I Use It:
✍️ Refining client emails
📢 Drafting social media posts
📊 Summarizing market trends

AI won’t replace your voice—it’ll enhance it.

4️⃣ Scheduling Follow-ups Like a Pro
Forgetting to follow up = lost deals.

🔹 The Fix:
🔁 Use reminders & scheduled messages to follow up before clients expect it
📅 Keep a rolling follow-up calendar for warm leads and past clients
📝 Automate check-ins using "Send Later" to stay top of mind

By combining scheduled messaging, templates, and AI-powered writing, you can run a high-touch business without sacrificing your time.

5️⃣ Small Adjustments = Massive Gains
Success isn’t just effort—it’s strategy. High-performing advisors leverage systems to amplify results.

🔹 Ask Yourself:
✅ Where am I losing valuable time?
✅ Am I open to adopting digital strategies?
✅ Which of these 5 tips can I start using immediately?

The difference between good and great is execution. Take control of your time, maximize client engagement, and stay ahead of the competition.

📩 Get More Coaching & Resources

📬 Join My Weekly Email List: www.askjimmiller.com
📲 Follow Me on Instagram: www.instagram.com/askjimmiller
🔗 Connect on LinkedIn: www.linkedin.com/in/jimmillerchicago

#MondayMorningPepTalk #TheWeeklyFlightPath #AskJimMiller #TakeFlight #RealEstateCoaching #BusinessGrowth #EntrepreneurSuccess #HighPerformanceHabits #ProductivityHacks #SuccessMindset #TimeManagement #BusinessDevelopment #RealEstateSuccess #AdvisorCoaching #NetworkingTips #RealEstateAdvisor #CRMStrategy

Mastering Digital Efficiency: 5 Tech Hacks for Real Estate Advisors | Monday Morning Pep Talk #270 🚀

Monday Morning Pep Talk - First Impressions

Why do we procrastinate?  Find out why in this PODCAST.   I discuss how procrastination is really an argument has with itself.

Monday Morning Pep Talk, JUST DO IT!

In this PODCAST, I cover the 7 characteristics of a True Champion and how that relates to business.

Monday Morning Pep Talk- The Mind of a True Champion

In this podcast, I discuss the one of the most important questions you are going to ask yourself as you drive towards your goals.  Are you Committed or Are You Interested?

Monday Morning Pep Talk - Are You Committed or Are You Interested?

So to correlate that to self development, meeting our goals or higher levels of success is our “computing issue”.  So today,  I have 5 simple, easy to execute, low cost and high impact SUCCESS HACKS that you can implement this week.

Monday Morning Pep Talk - 5 Success Hacks

Jim Miller is a success mentor and life coach who guides top real estate brokers from around the country while managing 2.3B+ in sales production as Designated Managing Broker with Jameson Sotheby’s International Realty in Chicago, Illinois.  He is also recognized as a top real estate coach to top Sotheby's International Realty brokers in 35 luxury markets.

Mastering Digital Efficiency: 5 Tech Hacks for Real Estate Advisors | Monday Morning Pep Talk #270 🚀

Ask Jim Miller

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