Will Guidara made his name in the hospitality industry as the co-owner of Eleven Madison Park, transforming it from a "good" New York restaurant to a 3 Michelin star establishment that was ranked number one on "The World's 50 Best Restaurants" list in 2017.

In his new book, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect, Will shares his personal memoir and manifesto, outlining his business management philosophy on the art of service.

Together with Martin Reeves, Chairman of BCG Henderson Institute, Will discusses how to be intentional in the pursuit of relationships with both the people you work with and those you serve, and the impact of digging deeper to explore new creative approaches that turn ordinary transactions into extraordinary experiences.
***
About the BCG Henderson Institute
The BCG Henderson Institute is the Boston Consulting Group’s think tank, dedicated to exploring and developing valuable new insights from business, technology, economics, and science by embracing the powerful technology of ideas. The Institute engages leaders in provocative discussion and experimentation to expand the boundaries of business theory and practice and to translate innovative ideas from within and beyond business. For more ideas and inspiration, sign up to receive BHI INSIGHTS, our monthly newsletter, and follow us on LinkedIn and Twitter.

Unreasonable Hospitality with Will Guidara

Will Guidara—an elite New York restauranteur and author—talks about his storied career as a leader in modern luxury dining, delivering service that transforms a meal into a magical experience.

Will Guidara

✔️ The Basics Work Every Time | Monday Morning Pep Talk #273

In this episode, I walk you through one of the most powerful stories I’ve ever heard about mastery, consistency, and elite performance — told by keynote speaker and performance coach Alan Stein Jr.

Alan was invited to the first-ever Kobe Bryant Skills Academy in 2007. What he witnessed at 4:00 a.m. in a quiet Los Angeles gym changed his view of high performance forever. Kobe wasn’t doing anything flashy — he was locked in on the basics. Footwork. Jab steps. Pivots. The kind of drills most athletes leave behind early in their career. But true masters? They repeat what works.

That’s the essence of this message: Success lives in the fundamentals.

✔️ What You’ll Learn in This Episode:

Why basic ≠ easy — and why most people confuse the two
What separates elite performers from average ones
Why the shiny new tactic is often a distraction
How to apply the principle that “success leaves clues”
A weekly challenge to double down on your fundamentals
🔁 Key Takeaways:

Success leaves clues. Study those who’ve done what you want to do.
Mastery lives in the basics. Complexity is not a requirement.
Discipline and repetition are your competitive edge.
Shortcuts feel good now but cost you later.
If the best in the world aren’t bored with the fundamentals, you shouldn’t be either.
🛠️ This Week’s Challenge:

Look around your business, your market, your industry. Who is doing what you want to do — and doing it at a high level?

What do their daily habits look like? What are they committed to doing behind the scenes that no one sees?

Pick 2–3 core fundamentals in your business. Then commit to them. Not just when it’s convenient — every single day. The blueprint is out there. It’s waiting for those who are willing to put in the work.

👉 Subscribe & turn on notifications so you never miss a Monday Morning Pep Talk or The Weekly Flight Path!

💬 Drop a comment — I’d love to hear your thoughts!

📩 Get More Coaching & Resources

📬 Join My Weekly Email List: www.askjimmiller.com
📲 Follow Me on Instagram: www.instagram.com/askjimmiller
🔗 Connect on LinkedIn: www.linkedin.com/in/jimmillerchicago



✔️ The Basics Work Every Time | Monday Morning Pep Talk #273

Monday Morning Pep Talk - First Impressions

Why do we procrastinate?  Find out why in this PODCAST.   I discuss how procrastination is really an argument has with itself.

Monday Morning Pep Talk, JUST DO IT!

In this PODCAST, I cover the 7 characteristics of a True Champion and how that relates to business.

Monday Morning Pep Talk- The Mind of a True Champion

In this podcast, I discuss the one of the most important questions you are going to ask yourself as you drive towards your goals.  Are you Committed or Are You Interested?

Monday Morning Pep Talk - Are You Committed or Are You Interested?

So to correlate that to self development, meeting our goals or higher levels of success is our “computing issue”.  So today,  I have 5 simple, easy to execute, low cost and high impact SUCCESS HACKS that you can implement this week.

Monday Morning Pep Talk - 5 Success Hacks

Jim Miller is a success mentor and life coach who guides top real estate brokers from around the country while managing 2.3B+ in sales production as Designated Managing Broker with Jameson Sotheby’s International Realty in Chicago, Illinois.  He is also recognized as a top real estate coach to top Sotheby's International Realty brokers in 35 luxury markets.

✔️ The Basics Work Every Time | Monday Morning Pep Talk #273

Ask Jim Miller

Related tracks