Will Guidara made his name in the hospitality industry as the co-owner of Eleven Madison Park, transforming it from a "good" New York restaurant to a 3 Michelin star establishment that was ranked number one on "The World's 50 Best Restaurants" list in 2017.

In his new book, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect, Will shares his personal memoir and manifesto, outlining his business management philosophy on the art of service.

Together with Martin Reeves, Chairman of BCG Henderson Institute, Will discusses how to be intentional in the pursuit of relationships with both the people you work with and those you serve, and the impact of digging deeper to explore new creative approaches that turn ordinary transactions into extraordinary experiences.
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About the BCG Henderson Institute
The BCG Henderson Institute is the Boston Consulting Group’s think tank, dedicated to exploring and developing valuable new insights from business, technology, economics, and science by embracing the powerful technology of ideas. The Institute engages leaders in provocative discussion and experimentation to expand the boundaries of business theory and practice and to translate innovative ideas from within and beyond business. For more ideas and inspiration, sign up to receive BHI INSIGHTS, our monthly newsletter, and follow us on LinkedIn and Twitter.

Unreasonable Hospitality with Will Guidara

Will Guidara—an elite New York restauranteur and author—talks about his storied career as a leader in modern luxury dining, delivering service that transforms a meal into a magical experience.

Will Guidara

Most real estate advisors never actually take flight. They stay stuck on the runway, burning energy without ever reaching cruising altitude. Why? Because they never optimize their business for predictable, sustainable success.

In this episode of Monday Morning Pep Talk, I take you behind the Take Flight framework—how I developed it and why it remains the foundation of building a successful, scalable real estate business.

📌 If your real estate business feels unpredictable, exhausting, or like you're constantly starting over, this episode is for you. The key is to break free from the stop-and-start cycle and create a business that runs efficiently, attracts high-quality clients, and supports the life you want to live.

🚀 This is the Take Flight philosophy. It’s not about just working harder—it’s about working smarter, implementing the right systems, and reaching 30,000 feet, where your business becomes self-sustaining.

✈️ Where Are You in Your Business Journey?

🔹 Still on the runway? → You’re working hard but not gaining momentum. It’s time to simplify your strategies, focus on the right clients, and build consistency.
🔹 Climbing but struggling? → You’re getting traction but still feel turbulence. This means it’s time to optimize your CRM, improve branding, build your referral network, and systematize marketing.
🔹 At 30,000 feet? → Your business is running efficiently. Now, the focus shifts to scaling your relationships, optimizing time management, and positioning yourself as a market leader.

📌 Most advisors get stuck in a cycle of constant takeoff. They start and stop, never reaching a level where business is predictable, sustainable, and truly enjoyable.

🚀 In this episode, I’ll help you identify where you are in your business and what you need to focus on next.

🎯 What You’ll Learn in This Episode

✔️ How to transition from an unpredictable, reactive business to a strategic, sustainable one
✔️ The 3 phases of growth (Runway, Climb, and Cruising Altitude) and how to move from one to the next
✔️ Why most advisors stay stuck in the takeoff phase for years and how to break free
✔️ The biggest mistakes real estate professionals make that keep them in constant struggle mode
✔️ How to use CRM, branding, and relationship marketing to create an inbound pipeline of high-quality clients
✔️ What it really takes to build a real estate business that supports your lifestyle—not one that drains your time and energy

📌 If you want to create a business that is predictable, sustainable, and aligned with your personal and professional goals, this episode will show you the path.

📩 Subscribe & Watch New Episodes Every Monday

Join my Monday Morning Pep Talk Weekly Email and get:
✅ Exclusive coaching strategies to optimize your real estate business
✅ Actionable systems to create predictable success
✅ Proven frameworks that top advisors use to scale
📩 Sign up here → www.askjimmiller.com

📺 Watch More Monday Morning Pep Talks

🔹 Catch all past episodes & subscribe on YouTube → www.youtube.com/@askjimmiller

📲 Stay Connected for More Real Estate Coaching

🔹 Instagram → www.instagram.com/askjimmiller
🔹 LinkedIn → www.linkedin.com/in/jimmillerchicago

🔔 Don’t Forget to:

👍 Like this episode if it resonated with you!
💬 Comment below—Where are YOU in your business journey?
📢 Share this episode with a fellow real estate professional.

💡 Jim’s Mission Statement

"My professional purpose is to help you, the full-service, full-fee advisor, optimize your productivity and become the best version of yourself. Why? Because happy advisors sell more real estate."

🚀 If you can effectively manage the challenges and opportunities in your business, you will create a sustainable, scalable career that supports the life you want to live.


Why Most Advisors Never Take Flight 🚀 | Monday Morning Pep Talk #272

Monday Morning Pep Talk - First Impressions

Why do we procrastinate?  Find out why in this PODCAST.   I discuss how procrastination is really an argument has with itself.

Monday Morning Pep Talk, JUST DO IT!

In this PODCAST, I cover the 7 characteristics of a True Champion and how that relates to business.

Monday Morning Pep Talk- The Mind of a True Champion

In this podcast, I discuss the one of the most important questions you are going to ask yourself as you drive towards your goals.  Are you Committed or Are You Interested?

Monday Morning Pep Talk - Are You Committed or Are You Interested?

So to correlate that to self development, meeting our goals or higher levels of success is our “computing issue”.  So today,  I have 5 simple, easy to execute, low cost and high impact SUCCESS HACKS that you can implement this week.

Monday Morning Pep Talk - 5 Success Hacks

Jim Miller is a success mentor and life coach who guides top real estate brokers from around the country while managing 2.3B+ in sales production as Designated Managing Broker with Jameson Sotheby’s International Realty in Chicago, Illinois.  He is also recognized as a top real estate coach to top Sotheby's International Realty brokers in 35 luxury markets.

Why Most Advisors Never Take Flight 🚀 | Monday Morning Pep Talk #272

Ask Jim Miller