What is the lifetime value of a customer? What is the importance of providing guests with “delightful” experiences? Hospitality extends farther than making people feel welcome, it’s about meeting guests where they’re at and doing what you can to get them stoked. 

This week Chris and Michael are sitting down to talk about how you can keep people coming back to your business time and time again. Every interaction is an investment in your guest, and the more you’re able to make someone feel taken care of the more likely they’ll be to come back… maybe they’ll even tell a few friends! Listen to the full episode to hear their thoughts on how to put a hospitality focused cafe culture into practice. 

Do you have a question you’ve been dying to ask us? Do you wanna hear us talk about it on the podcast? Visit our website catandcloud.com/podcast, or email us at podcast@catandcloud.com and tell us what it is, and maybe your question will be the one we answer next week!

Instagram: https://www.instagram.com/catcloudcoffee/
Cat & Cloud: https://catandcloud.com/
Chris Baca’s Personal Blog: https://chrisbaca.com/ 

We are Cat & Cloud Coffee. Started by three friends trying to pursue their passions, with Integrity and intentionally, and it’s our mission to inspire connection, by creating memorable experiences. 

We're a small independent business and this is our story.

Enjoy!

Path Of Least Resistance

Posing a heavy question which we have no good answer to. 

the goods: https://catandcloud.com/

What Makes A Business Special? | Cat & Cloud Coffee Podcast

We've got these three amazing people on board today - actors, stuntmen, stunt teachers, professional fighters, podcasters, large-scale event planners and nutrition gurus who also own small businesses. Yeah, just three people! This one's for you if you want to talk about getting out of your way, a bit on nutrition, and how to get shit done while staying balanced. Meet our heros, Lacie Mackey, Tait Fletcher and Joshua Brown. 

Resources
Coffee: https://catandcloud.com/products/subscription
Getting Sued by Caterpillar Inc.: https://apple.co/2M6uZfg
The Petition: http://bit.ly/2K6CHTX

Caveman Coffee: https://cavemancoffeeco.com/
Lacie Mackey IG:  www.instagram.com/lacie_mackey
Tait Fletcher IG: www.instagram.com/taitfletcher
Joshua Brown IG: www.instagram.com/joshuatadami
Grown Ass Women Coffee Club Podcast: https://apple.co/2Xcrvce

JT on the Gram: https://www.instagram.com/jared_truby/
Baca's YouTube: https://www.youtube.com/realchrisbaca
Baca on the Gram: https://www.instagram.com/realchrisbaca/

If you love it here a rating and review on iTunes or your podcast player of choice would mean the world to us. If reviewing sounds annoying, sharing with someone you care about also takes us to happy-town and allows us to help more people. We appreciate you.

Caveman Coffee | Choose Yourself

Chris Baca and Jared Truby are professional Baristas and are here to introduce the world to Specialty Coffee! From placing in the finals of the United States Barista Championship multiple times, winning regional competitions, to leading training and education for some of the most progressive coffee companies around - these two have learned a ton about coffee and want to share it with you. Tune in for weekly interviews, tutorials, and general mayhem from the brothers from different mothers: Truby & Baca. Learn more at catandcloud.com 

Path Of Least Resistance

Cat & Cloud Podcast

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