Cisco Tech Stories

This is an introductory episode to the Tech stories podcast. We explain the podcast concept with our guest Buffy Ransom, SVP of Cisco CX. Buffy tells us about the CX organisation, which will be our pool for inviting guests on the show and also tells us about stories of her own.
This show is hosted by Tristan Van Egroo and Nicolas Darchis.

Tech Stories - ep00 - Introduction with Buffy Ransom

In this episode, Tristan tells us a story about a Cable service provider facing random outages, with a cause well beyond what we could think of.
Every month, Nico and Tristan present us interesting and unusual tech stories from Cisco CX centers. Subscribe to Cisco Podcast Network to be sure not to miss the next one.
Follow us on X (Twitter) @CiscoTechStorie and send us your comments, we value your feedback!

Tech Stories - ep01 - The power of that thing in your pocket

In the first peak in the Covid outbreak, a hospital uses wireless handheld phones to communicate between nurses and doctors but suddenly calls drop and have terrible quality. The issue is reported by nurses and doctors but the partner engineers cannot reproduce and with the pandemic, they cannot go onsite anymore. Now, Cisco's A-team has to resolve the problem remotely and without talking to the end users !

Tech Stories - ep 02 - Healthcare drama during Covid

Jens Depuydt takes us with him on a journey where a large city has a great IoT project connecting all their buses to a central server to provide for connected services onboard. The testing went great, but when the project goes live, buses start to go missing from the central app and it's not really possible to call the buses back for troubleshooting as they are live.

Tech Stories - ep 03 - IoT City buses gone wild !

We interview Distringuished Engineer Ramses Smeyers from CX Datacenter who tells us two stories. In one, dozens of RMAs are done for a UCS server and each one makes the problem a little worse. In the other, Ramses prevents ACI to be released on time because it doesn't work in his lab. We also get his feelings about the Cloudization of this world.

Tech Stories - ep 04 - 99 problems and an RMA is one

In this episode, we interview Justin Roberts, Technical Leader in Next-Gen Firewalls in the US. He takes us, in a very technical episode, through the artchitecture of Cisco Firewalls, how they work and how performance and security are two concepts that are very related. In this story, a customer is seeing applications performance issues after the start of Covid as employees all work from home. However, load is not the problem and their beefy security appliances should handle it without any problem. Where could the problem be ?

Tech Stories - ep 10 - Firewalls play "Tag ! you're it !"

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