David Liddle argues that legacy grievance and disciplinary procedures corrode trust, suppress performance, and institutionalize fear. In this conversation, the TCM Group and People and Culture Association founder outlines a practical reset: retire retributive processes in favour of an integrated resolution framework, build genuinely predictive People and Culture capability, and own the AI agenda with integrity. 

We cover his Seven Cs of Transformational Culture, why compassion is a management discipline, how Resolution Centers and Culture Hubs operationalize values, and why early-career roles must not be sacrificed to short-term AI gains. 

Leaders who equate control with accountability will find a different script here—resolution, inquiry, repair, and measurable cultural uplift.

For more information about David Liddle, visit: www.thetcmgroup.com

For more information about Dan Pontefract, visit: www.danpontefract.com

David Liddle on Rewriting People and Culture

Dan Pontefract is an award-winning author, leadership strategist, and culture change expert. Dan's podcast explores all aspects of leadership, organizational culture, purpose, and professional development. 
 
Dan is the best-selling author of five books: WORK-LIFE BLOOM, LEAD. CARE. WIN., OPEN TO THINK, THE PURPOSE EFFECT, and FLAT ARMY. A renowned speaker, Dan has presented at four different TED events and also writes for Forbes and Harvard Business Review. Dan is an adjunct professor at the University of Victoria, Gustavson School of Business, and has garnered more than 20 industry awards over his career.
 
Previously, as Chief Envisioner and Chief Learning Officer at TELUS—a Canadian telecommunications company with revenues of $14 billion and 50,000 global employees—he launched the Transformation Office, the TELUS MBA, and the TELUS Leadership Philosophy, all award-winning initiatives that dramatically helped to increase the company’s employee engagement to record levels of nearly 90%. Prior to TELUS, he held senior roles at SAP, Business Objects, and BCIT. He is honoured to be on the Thinkers50 radar list.

David Liddle on Rewriting People and Culture

Dan Pontefract, Author and Leadership Strategist