In the latest episode of the What the FinTech? podcast, we’re joined by Monica Eaton, founder and CEO of Chargebacks911, to learn more about chargebacks and how consumer behaviour has evolved in recent years with Black Friday and the holiday season shopping surge on the horizon.

Monica and FinTech Futures editor Paul Hindle discuss how chargebacks can impact businesses, the rise of chargeback fraud and how it can be combatted, and the work companies such as Chargebacks911 are doing in the field to ease chargeback management for businesses.

And finally, we find out what fintech buzzword Monica wants to lock away in our Fintech Jail!

What the FinTech? | S.4 Episode 21 | Managing chargebacks and payment disputes




Thanks as always to Orama for editing this podcast. You can find out more about Orama and the services they offer here. https://orama.tv/

Take a look at our catalogue of episodes on the What the FinTech? homepage. https://www.fintechfutures.com/content-hub/what-the-fintech-podcast/

This episode is brought to you by Chargebacks911. https://chargebacks911.com/

What the FinTech? | S.4 Episode 21 | Managing chargebacks and payment disputes

In the latest episode of the What the FinTech? podcast, we’re joined by Olivier Berthier, CEO of fintech firm Moneythor, to chat about personalisation in digital banking with a focus on its role in customer acquisition and activation.

Olivier and FinTech Futures editor Paul Hindle discuss some of the key challenges banks are facing when it comes to customer acquisition and what it is they can be doing differently, how customer expectations of their banking experience have changed in recent years, and the growing importance of personalised banking services and the work Moneythor is doing in the field.

And finally, we find out what fintech buzzword Olivier wants to lock away in our Fintech Jail!

Thanks as always to Orama for editing this podcast. You can find out more about Orama and the services they offer here. https://orama.tv/

Take a look at our catalogue of episodes on the What the FinTech? homepage. https://www.fintechfutures.com/content-hub/what-the-fintech-podcast/

This episode is brought to you by Moneythor. https://www.moneythor.com/

What the FinTech? | S.4 Episode 22 | Personalisation in digital banking

In the final episode of season four of the What the FinTech? podcast, FinTech Futures editor Paul Hindle is joined by writer, podcaster and banking technology veteran Dharmesh Mistry to take a look back at some of the biggest trends to come out of 2023 and discuss what the new year might bring for the sector.

The pair cover topics including generative AI, core banking modernisation, the state of the global economy and its impact on the banking sector, fintech funding trends, cryptocurrency and much more.

And finally, in the spirit of the holidays, Paul and Dharmesh decide to each release an incarcerated buzzword from our Fintech Jail (and cast another one away for good measure)!

The What the FinTech? podcast will return for season five in the new year. Stay tuned!

Thanks as always to Orama for editing this podcast. You can find out more about Orama and the services they offer here. https://orama.tv/

Take a look at our catalogue of episodes on the What the FinTech? homepage. https://www.fintechfutures.com/content-hub/what-the-fintech-podcast/

What the FinTech? | S.4 Episode 23 | 2023 in review

In the first episode of season five of the What the Fintech? podcast, we’re joined by Hangwi Muambadzi, Principal and Head of Africa at CommerzVentures, to discuss the flourishing fintech scene in Africa, including the key trends and development areas being seen in different markets across the continent.

Hangwi and FinTech Futures editor Paul Hindle discuss the technologies and verticals that are seeing the most investment activity, some key advice for founders when it comes to scaling a new start-up in Africa, the parallels between the European and African fintech ecosystems, and the areas of growth to keep an eye on looking forward.

And finally, we find out what fintech buzzword Hangwi wants to lock away in our Fintech Jail!

What the FinTech? | S.5 Episode 1 | The growth of fintech in Africa

In the latest episode of the What the FinTech? podcast, we’re joined by Jack Pouderoyen, Innovation Manager at Swift, to chat about tokenisation and its potential use cases in financial services, as well as the importance of blockchain interoperability in removing hurdles to its adoption moving forward.

Jack and FinTech Futures editor Paul Hindle discuss the proof of concept Swift conducted with Chainlink and a dozen other financial institutions and market infrastructures on blockchain interoperability, which involved leveraging the Swift network to transfer tokenised assets across public and private blockchains, as well as the key takeaways Swift has learned from its experiments and what’s next in the pipeline.

And finally, we find out what fintech buzzword Jack wants to cast into our Fintech Jail!

What the FinTech? | S.5 Episode 2 | Tokenisation and blockchain interoperability

In the latest episode of the What the FinTech? podcast, we’re joined by Dr Philip Intallura, Head of Quantum Technologies at HSBC, to learn more about quantum computing and the impact the growth and maturation of the technology could have on financial services.

Phil and FinTech Futures editor Paul Hindle demystify how the technology works, dive into its key use cases and benefits in areas such as cybersecurity, and discuss what the wider industry needs to do to prepare for a quantum-enabled future. We also hear more about how HSBC has been experimenting with quantum computing and how it’s looking to utilise the technology in its operations.

And finally, we find out what fintech buzzword Phil wants to cast into our Fintech Jail!

What the FinTech? | S.5 Episode 3 | Quantum computing in financial services

In the latest episode of the What the FinTech? podcast, we’re joined by Pinar Alpay, Chief Product and Marketing Officer at identity solutions provider Signicat, to learn more about digital identity and its relationship with financial services, as well as the work that companies such as Signicat are doing in the space.

Pinar and FinTech Futures editor Paul Hindle discuss the evolution of digital identity over the last few years, how banks and other financial services firms are looking to adopt the technology, the digital identity landscape across Europe in light of the EU’s digital identity wallet pilots, the importance of instilling trust among users, and of course the challenges around fraud given the increasing use of AI and deepfakes and what companies can do to combat this.

And finally, we find out what fintech buzzword Pinar wants to cast into - and break out of - our Fintech Jail!

What the FinTech? | S.5 Episode 4 | The future of digital identity

In the latest episode of the What the FinTech? podcast, we’re joined by Gilbert Verdian, CEO of Quant, to learn more about blockchain technology and its evolving role in the financial services space.

Gilbert and FinTech Futures editor Paul Hindle take a look at some of the big emerging trends including tokenisation and its use cases within banking and capital markets, the rise and future of central bank digital currencies (CBDCs), and the potential benefits of programmable payments for consumers amid the rise in digital wallet usage and digital transactions.

And finally, we find out what fintech buzzword Gilbert wants to cast away in our Fintech Jail!

What the FinTech? | S.5 Episode 5 | Blockchain, CBDCs and programmable payments

In the latest episode of the What the FinTech? podcast, we’re joined by Dirk Marzluf, Chief Operating and Technology Officer at Banco Santander, to learn more about the development and deployment of the bank’s self-built core banking solution Gravity.

Dirk and FinTech Futures editor Paul Hindle cover how the project came about, how the bank has gone about building Gravity and the steps involved in getting this project completed, the challenges involved in migrating to a new core, and the key benefits for both customers and the bank in having its own in-house core platform powering its operations.

And finally, we find out what fintech buzzword Dirk wants to cast into our Fintech Jail!

What the FinTech? | S.5 Episode 6 | How Santander created Gravity

In the latest episode of the What the FinTech? podcast, we’re joined by Sonali Divilek, Head of Digital at Chase, to find out more about how consumer attitudes towards digital banking in the US have changed in recent years.

Sonali and FinTech Futures editor Paul Hindle take a look at some of the key consumer trends highlighted in Chase’s recent Digital Banking Attitudes Study and the factors behind these, as well as how banks can respond to shifting consumer demands and tap new technologies to boost areas such as personalisation to ensure their digital channels are meeting customers’ wants and needs.

We hear more about the work Chase has been doing in this area, as well as how the bank is looking to strike a balance between digital and physical banking with its branch strategy.

And finally, we find out what fintech buzzword Sonali wants to free from our Fintech Jail!

What the FinTech? | S.5 Episode 7 | Digital banking trends in the US

FinTech Futures was founded as Banking Technology Magazine in the 1980s.

Today you can find worldwide fintech news, intelligence & analysis at https://fintechfutures.com.

What the FinTech? | S.5 Episode 5 | Blockchain, CBDCs and programmable payments

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