In this episode, Physiotherapy Lecturer and Tendinopathy Researcher, Seth O’Neill, talks about tendinopathy. Today, Seth talks about his interest in tendinopathy, and his presentation at the Fourth World Congress of Sports Physical Therapy. What is the warmup response? Hear about Seth’s diagnosis framework, the appropriate use of imaging, rehabilitation, and get his advice to his younger self, all on today’s episode of The Healthy, Wealthy & Smart Podcast. &nbsp; Key Takeaways  “You’re going to have some discomfort with these exercises and that’s okay.” “Get your diagnosis right in the first place.” “Say yes to things when you can. Push yourself and you’ll get there.”  &nbsp; More about Seth O’Neill Seth is a Physiotherapy Lecturer at the University of Leicester whilst also maintaining clinical work. He has a PhD on tendinopathy, within this Seth has identified prevalence rates of tendinopathy in UK runners and developed a greater understanding of risk factors surrounding Achilles tendinopathy. His later work has completed a more in-depth analysis of how tendinopathy affects the Plantarflexors. This has focussed on how the strength and endurance is affected and which of the Plantarflexors is most involved. This work has highlighted the involvement of the Soleus muscle in human Achilles tendinopathy. This has led to the further work related to Calf injuries in sports. Whilst Seth’s focus is on the Lower limb he maintains a strong interest in all MSK conditions. Seth feels passionately about supporting Physiotherapists to undertake further research either as standalone projects or MRes’s or PhD’s. Seth is currently examining tendon structure and changes that occur during health and disease along with Biopsychosocial interventions for tendinopathy and LBP and developing an international database of calf injuries. &nbsp; &nbsp; Suggested Keywords Healthy, Wealthy, Smart, Tendinopathy, Physiotherapy, IFSPT, Injuries, Recovery, Rehabilitation, Diagnosis, Exercises, &nbsp; Resources  &nbsp; To learn more, follow Seth at:  ResearchGate:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;   Twitter:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;  &nbsp; Subscribe to Healthy, Wealthy & Smart:  Website:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;  Apple Podcasts: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;   Spotify:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;   SoundCloud:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;   Stitcher:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;  iHeart Radio:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;  &nbsp; Read the Full Transcript Here:&nbsp; 00:02 Hey, Seth, welcome to the podcast. I'm so happy to have you on. &nbsp; 00:06 Thanks very much for having me, Karen. It's great to be here. &nbsp; 00:08 Excellent. And today we're going to be talking about tendinopathy, maybe specifically Achilles tendinopathy. But before we get into that, I just want to let the listeners know that you're one of the amazing speakers at the fourth World Congress of sports, physical therapy taking place in Denmark at the end of this month, August 26, and 27th. And you will be talking about tendinopathy. So before we move on, I would love to know why. Why tendinopathy? How did that become sort of your specialty, your interest? &nbsp; 00:46 Yeah, tricky to sometimes answer these type of questions, really. But I've had tendon problems myself. So being active and sporty, I developed an Achilles problem, number of years back when I was a relatively junior physio, and we didn't really understand how we were trying to manage these...

601: Dr. Seth O’Neill: Achilles Tendinopathy: Diagnosis and Treatment

In this episode, Dr. Karen interviews Dr. Amelia Hruby about her decision to leave social media and start a business without it. They discuss the evolution of social media from a platform for personal use to a tool for content creation and marketing. Amelia shares her journey of selling courses, stickers, and self-publishing a book through Instagram and how she ultimately decided to leave social media altogether. They explore the benefits and drawbacks of social media and the possibility of running a successful business without it. &nbsp; Show notes:&nbsp; [00:00:12] Starting a business without social media.&nbsp; [00:04:37] Codependency and Instagram. [00:09:03] Leaving social media intentionally. [00:13:43] The dangers of social media. [00:16:12] Benefits of social media for small businesses. [00:19:52] Social media distraction. [00:24:13] Finding clients without social media. [00:27:23] Networking and selling in business. [00:31:27] Reframing sales as relationships. [00:37:51] Business success without social media. [00:39:01] Leaving social media for business. &nbsp; More About Dr. Stockhausen: Amelia Hruby is a writer, educator and podcaster with a PhD in philosophy. She is the founder & executive producer of Softer Sounds, a feminist podcast studio for entrepreneurs and creatives. And she’s the host of Off the Grid, a podcast about leaving social media without losing all your clients. &nbsp; Resources from this Episode:&nbsp;     &nbsp; Follow Dr. Karen Litzy on Social Media:    &nbsp; Subscribe to Healthy, Wealthy & Smart:        &nbsp; &nbsp; &nbsp;

Dr. Amelia Hruby, PhD: Business Success Without Social Media

In this episode, I am joined by Dr. Tom Walters, DPT, OCS, a physical therapist and social media influencer with over a million followers on Instagram. Tom shares his backstory on how he got involved in posting physical therapy-related content and educating people on pain science. They discuss the importance of disseminating information and how social media can be used to reach a wider audience. Tom also talks about his book, Rehab Science: How to Overcome Pain and Heal from Injury, which is focused on helping people with painful conditions. Overall, the episode provides valuable insights into physical therapy and social media.  &nbsp;  Show notes:&nbsp;  &nbsp;  [00:01:46] Pain Science in Early Practice.  [00:04:11] Promoting physical therapy on social media.  [00:08:51] Physical therapists' role in education.  [00:10:49] PTs educating the public.  [00:14:56] Measuring social media influence.  [00:17:37] Planting seeds in patient care.  [00:21:07] Using anatomy for clickbait.  [00:26:00] Physical therapy education on social media.  [00:28:26] Simple equipment for video production.  [00:31:56] iPhone filming techniques.  [00:34:42] Physical Therapy on Social Media.  [00:38:06] Treating pain and injury.  [00:41:45] Book retailers and scammers.  [00:45:07] Exercise isn't that special.  [00:47:45] PTs can positively influence people.  [00:51:27] Saying yes to opportunities.  &nbsp;  More About Dr. Stockhausen:  &nbsp;  Dr. Tom Walters is a board-certified orthopedic physical therapist that specializes in the treatment of pain and movement disorders. He is the founder of Rehab Science and dedicates his time to teaching people about human movement, pain, and how to most effectively recover from injury. Besides running his clinical practice, Tom served as a full-time undergraduate kinesiology professor for eight years where he taught human biomechanics, therapeutic exercise, and pain science. Tom received his bachelor’s degree in exercise science from Montana State University and his Doctor of Physical Therapy (DPT) degree from Chapman University. Afterwards, he completed a residency in orthopedic manual physical therapy (OMPT) and a fellowship in lower quarter functional biomechanics. You can find more of Tom’s content on Instagram and YouTube () as well as his website (). Tom lives in Santa Barbara, CA with his wife, Kirsten, and their two daughters.  &nbsp;  Resources from this Episode:&nbsp;            &nbsp;  Follow Dr. Karen Litzy on Social Media:  &nbsp;        &nbsp;  Subscribe to Healthy, Wealthy & Smart:  &nbsp;               &nbsp;

634: Dr. Tom Walters: Rehab Science: The Power of Education and Movement

In this episode, I am joined by Jon Paul Crimi to talk about the importance of breath work. We discuss the common question of why one needs to learn how to breathe when the body does it automatically. John Paul explains that breathwork is an umbrella term, and there are different types. He specifically does circular breath work or conscious connected breathing that is aimed at clearing out stuck emotions like stress, anxiety, grief, and trauma.  Show notes:&nbsp;  [00:01:24] Trauma passed through DNA.  [00:03:19] The power of breath work.  [00:06:51] Breathwork's potential impact.  [00:09:11] Transient Hypofrontality.  [00:12:27] Self-improvement and relationships.  [00:15:48] Pain and emotions in healthcare.  [00:19:11] Breathwork for medical professionals.  [00:22:28] Prescription medication statistics.  [00:25:21] Side effects of breathwork.  [00:28:53] Changing your life by trying something different.  [00:32:21] Being kinder to yourself.  More  Jon Paul Crimi:  Originally from Boston, in his early 20s Jon Paul Crimi moved to Los Angeles and quickly became one of the most sought-after celebrity trainers and sober coaches in the country. Unexpectedly, he found himself in a breathwork class and had a massive transformation that first time. Knowing he had to share this technique, he not only began teaching breathwork, but developed his own unique style and quickly began selling out breathwork classes all over Los Angeles. Jon Paul currently resides in Bend, Oregon with his wife and two children but returns monthly to Los Angeles to teach sold-out breathwork classes and workshops, as well as lead his in-demand Breathwork Teacher Trainings. What makes Jon Paul Crimi stand apart is his east coast no-nonsense approach. He has removed the “New Agey” aspects of breathwork, and now private companies and organizations are filling his calendar. CEOs and the “Forbes set” have found themselves in his classes and have hired him to teach breathwork to their employees. Jon Paul has broadened his classes to include customized workshops and corporate retreats for groups all over the United States. Jon Paul has appeared on Good Morning America and has been featured in The Huffington Post and The Hollywood Reporter. You can find him on countless talk shows and podcasts both in the United States and around the world, as he continues his work to make breathwork more accessible and mainstream. Jon Paul believes everyone can benefit from this practice, and he has Olympians as well as Oscar, Emmy, and Grammy winners to prove it. Witnessing people visibly transform, often after just one breathwork session, is why he greets each day excited to turn people towards their most authentic selves and he has made it his life work to reach as many people as possible.  Resources from this Episode:&nbsp;                Follow Dr. Karen Litzy on Social Media:        Subscribe to Healthy, Wealthy & Smart:                &nbsp;  &nbsp;  &nbsp;

Jon Paul Crimi: The Power of breath: Conversation with Jon Paul Crimi

In this episode, I am joined by Dr. David Weill, a lung transplant doctor and author, about lung transplants. Dr. Weil shares his experiences working with lung transplant patients, including the emotional ups and downs of the job. He also discusses the close relationships formed with the families of patients, which can be both rewarding and difficult. The conversation sheds light on the complexity of lung transplants and the importance of organ donation.  Show notes:&nbsp;  [00:00:46] Emotional experiences as a transplant doctor.  [00:05:00] Shortage of transplant doctors.  [00:11:28] Lung transplant operation complexities.  [00:13:32] Transplant organs kept alive.  [00:19:17] Lung transplant and COVID.  [00:20:40] Lung transplants for COVID patients.  [00:28:30] Gratitude in organ transplant work.  [00:29:21] Kidney transplant candidate selection.  [00:33:33] Preventing Burnout in Healthcare.  [00:40:14] Raw, emotional book about transplant.  [00:44:00] Balance in medical career.  [00:03:38] Chronic pain management.  More About Dr. Weill:   served as the director of several transplant programs for 20 years, most notably as the Director of the Center for Advanced Lung Disease and Lung and Heart-Lung Transplant Program at Stanford University Medical Center.  In 2016, after serving in his role at Stanford for 11 years, he did the unthinkable and walked away while at the top of his field. Dr. Weill was burnt out from the daily battles of being a doctor: the patients that couldn't be treated because of finances, the operations that failed, and the countless hours spent trying to make the modern miracle of organ transplants a bit more miraculous.  He has written a riveting memoir  , which offers readers an inside look at the immense psychological pressure medical professionals face on the job and the toll a career in transplant took on one of the nation's most successful transplant doctors.  Exhale also dives deep into hospital politics, healthcare system inequities, and ethics that determine who gets life-saving transplants and who doesn't.  Dr. Weill is currently the Principal of the Weill Consulting Group, which focuses on improving the delivery of pulmonary, ICU, and transplant care.  He has twice testified before the U.S. Senate about how various inhaled occupational exposures affect lung health, appeared before various state legislatures, and lectured extensively nationally and internationally at major medical conferences and academic medical centers.&nbsp;  Dr. Weill has also authored many book chapters, editorials, and  , which have been featured in the Wall Street Journal, USA Today, Salon, Newsweek, the Chicago Tribune, STAT, the Washington Post, The Hill, and the Los Angeles Times.  He also has been interviewed by many major media outlets, including Fox, CNN, the New York Times, the San Francisco Chronicle, the Wall Street Journal, and the Doctors TV show.  Resources from this Episode:&nbsp;                Follow Dr. Karen Litzy on Social Media:        Subscribe to Healthy, Wealthy &amp; Smart:                &nbsp;  &nbsp;  &nbsp;

Dr. David Weill: A Transplant Doctor's Journey and Insights on Organ Transplants, Burnout, and Work-Life Balance

In this episode, I am joined by Dr. Bill Chun, MD, FACOG, to speak about the healthcare system in the United States, focusing on women's healthcare. As a medical professional with over 30 years of experience, Dr. Chun provides insight into the challenges women face in accessing quality healthcare. He shares his perspective as both an expert in the field and an immigrant American, offering a comprehensive view of the topic. Tune in to gain a better understanding of the complexities of the U.S. healthcare system and its impact on women's health.  &nbsp;  Show notes:&nbsp;  00:02:21 US healthcare system fails women.  00:07:12 Educate women about healthcare options.  00:13:04 Choose your healthcare provider carefully.  00:20:13 Importance of midwives and doulas.  00:27:06 Postpartum care needs improvement.  00:37:00 Prioritize your health and well-being.  00:38:59 Health is the biggest asset.  &nbsp;  More About Dr. Chun:  Dr. Byungyol (Bill) Chun is a board-certified Obstetrician and Gynecologist with over thirty years of experience in medicine. A leading provider of robotic gynecologic surgery in New England, he currently treats patients at his practice north of Boston, where he has lived and worked for over twenty-five years. A Korean-American immigrant, Dr. Chun was born at home to a teenage mother with no prior prenatal care, and he credits this humble beginning as a major part of his drive to become a doctor. He is passionate about helping people live better lives through better health. Dr. Chun is the Founder of Doc &amp; Doula, an organization dedicated to improving outcomes for all birthing people by educating women on crucial health matters. He also spearheads Doulas for Everyone, a platform that connects lower-income parents with doula services. His newest venture, Women Only Organics, focuses on natural supplements formulated for women. Dr. Chun strives to use all possible means of communication to help each woman become her own best health advocate, utilizing social media and promoting tools that all people can use to get the most out of the U.S. healthcare system. He is a graduate of the Ohio State University of Medicine and a Fellow of the American College of Obstetrics and Gynecology.  &nbsp;  Resources from this Episode:&nbsp;           (use the code healthywealthysmart for 25% off)  &nbsp;  Follow Dr. Karen Litzy on Social Media:        &nbsp;  Subscribe to Healthy, Wealthy &amp; Smart:                &nbsp;  &nbsp;  &nbsp;

Dr. Bill Chun: Ways to Get Healthier Despite our Broken Healthcare System

In this episode, I am joined by Brandy Mabra, the CEO Savvy Clover Coaching &amp; Consulting and a CEO Coach for private practice owners to talk about the power of owning your CEO status. Brandy discusses her various roles in practice management, consulting, and working with providers and payers. She opens up about her burnout and realizing that climbing the corporate ladder didn't align with her goals. This led her to start her own business and become a coach, helping healthcare professionals navigate their careers and find fulfillment. Please tune in to hear Brandy's insights on healthcare providers as CEOs and the unique challenges they face. Show notes:&nbsp; [00:02:05] Pivoting to business coaching. [00:03:57] Owning your CEO role. [00:08:07] Cultivating Your CEO Mindset. [00:09:47] The real side of business. [00:13:14] Chaos costs money. [00:18:07] Mapping out systems [00:21:12] Switching hats as a CEO. [00:25:03] Every hour of planning saves 10 hours of doing. [00:28:13] Scale Your Practice. More About Brandy Mabra: Brandy Mabra is the CEO of Savvy Clover Coaching &amp; Consulting and a CEO Coach for private practice owners in healthcare. Brandy has 15+ years of business management and leadership experience, where she has worked in diverse business climates and has turned hot mess practices into well oiled and profitable machines. Brandy has spent her career building, growing and leading multi-million dollar practices and now uses her skill set to help other women private practice owners to scale their practices for growth, sustainability and profit. Brandy has a bachelors from The Ohio State University and a Masters in Health Administration from A.T. Still University. Brandy is a Certified Professional Coach and Master Energy Leadership Practitioner, receiving her credentials from the Institute for Professional Excellence in Coaching (iPEC).&nbsp;&nbsp;&nbsp; Brandy was part of the 2022 Forbes Coaches Council, and is a part of Entrepreneur Leadership Network. She has been featured in Forbes, Fast Company, Entrepreneur, PopSugar, Create &amp; Cultivate and several well known podcasts. She is the founder of Private Practice CEO™ - the CEO school for private practice owners -&nbsp; which empowers her clients to own their CEO status as the leader of their business so they can have a practice with streamline operations and an engaged team that can run without them.&nbsp; Brandy loves to travel and spend time with her family. She believes you cannot build a business on fumes and CEO breaks are required. Resources from this Episode:&nbsp;      Follow Dr. Karen Litzy on Social Media:    Subscribe to Healthy, Wealthy &amp; Smart:

Brandy Mabra: The Power of Owning Your CEO Status

In this episode, I am joined by Susan Bratton, "Intimacy Expert to Millions," to discuss the connection between our overall health and our sex life and intimacy. They discuss the surprising connection between intimacy and health, highlighting the benefits of sex on both physical and mental well-being. The guest shares experiences and insights from years of exploring and understanding the female body. Listeners can expect to learn new perspectives on libido, desire, arousal, and the positive impact of a thriving love life.  &nbsp;  Show notes:&nbsp;  [00:02:26] Health benefits of sex.  [00:04:23] Erectile tissue in women.  [00:08:34] Slow arousal and midlife sexuality.  [00:14:02] Vascular health and longevity.  [00:18:08] Pleasure in multiple locations.  [00:23:39] Toys that deeply penetrate tissue.  [00:24:26] The benefits of having orgasms.  [00:28:03] Soft tissue diseases post-covid.  [00:32:09] Arousal ladders and desire.  [00:35:10] Sex gets better with age.  [00:39:10] Vaginal restoration and ageless sexuality.  [00:42:29] Better Lover newsletter sign-up.  &nbsp;  More about Susan Bratton:  Susan Bratton "Intimacy Expert to Millions" is a champion and advocate for all those who desire passion their whole life long.&nbsp;She is a spokeswoman for  and  and is co-founder and CEO of two corporations: ., a publisher of heart-connected lovemaking techniques and bedroom communication skills and The20, LLC., a manufacturer of organic and botanical supplements that enhance vitality.&nbsp;  &nbsp;  Susan has been featured in the New York Times and on CNBC and the TODAY Show. She makes frequent appearances on ABC, CBS, The CW, Fox and NBC.  &nbsp;  You can find The Susan Bratton Show® at , her personal shares on Instagram , and her lust-for-life supplements, FLOW and DESIRE at .  &nbsp;  Resources from this Episode:                  &nbsp;  Follow Dr. Karen Litzy on Social Media:        &nbsp;  Subscribe to Healthy, Wealthy &amp; Smart:                &nbsp;  &nbsp;  &nbsp;

Susan Bratton: The Health Benefits of Intimacy and Sexual Desire

In this episode, Dr. Stephanie Weyrauch is back with a great interview with COL Zack Solomon, PT, DPT, OCS, CSCS, to discuss the importance of resiliency in life and in leadership. Colonel Solomon shares his 25-year career journey, starting with his master's program at the US Army Baylor program and his time at Walter Reed and Fort Riley. He also describes his experience as a brigade physical therapist in Iraq during the surge in 2006 and 2007. Additionally, Colonel Solomon discusses his role as a brigade medical officer in a basic training brigade and his time at Aberdeen Proving Ground. Tune in to gain valuable insights on resilience from Colonel Solomon's military experience. &nbsp;  ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; "The views, thoughts, and opinions presented herein are those of the speaker and do not necessarily represent the views of the DoD or the U.S. Army.” &nbsp; Show notes:&nbsp; [00:01:12] Resilience in the military. [00:07:58] Overcoming acute events. [00:11:36] Building resilience in the Army. [00:15:17] Recovering from spinal cord injury. [00:19:16] Building trust and confidence. [00:23:16] General Shelton's incredible recovery. [00:27:06] Setting desired end state. [00:32:03] Resilience in leadership. [00:36:00] Autonomy in physical therapy. [00:42:44] Promoting resilience and reducing burnout. [00:45:15] Providing constructive feedback. [00:48:30] Modeling behaviors as healthcare providers. &nbsp; More About COL Soloman: COL Zack Solomon earned a Master of Physical Therapy degree from U.S. Army-Baylor University and a Doctor of Physical Therapy degree from Baylor University. COL Solomon also graduated from the U.S. Army War College with a Master’s degree in Strategic Studies.&nbsp; COL Solomon most recently served as the Branch Chief, Army Medical Specialist Corps, Human Resources Command, Fort Knox, Kentucky. COL Solomon’s previous assignments include Commander, California Medical Detachment, Presidio of Monterey, California; Chief of Physical Therapy, Dunham Army Health Clinic, Carlisle Barracks, Pennsylvania; Chief of Physical Therapy at Blanchfield Army Community Hospital, Fort Campbell, Kentucky; Assistant Program Manager, Army Institute of Public Health, U.S. Army Public Health Command, Aberdeen Proving Ground, Maryland; Brigade Medical Operations Officer, 434th Field Artillery Brigade, Fort Sill, Oklahoma; Chief Physical Therapy and Chiropractic Clinics, U.S. Army Health Clinic, Schofield Barracks, Hawaii; Brigade Physical Therapist, 3rd Brigade Combat Team, 25th Infantry Division in support of Operation Iraqi Freedom; Assistant Chief, Physical Therapy Clinic, Irwin Army Community Hospital, Fort Riley, Kansas; Physical Therapist, Walter Reed Army Medical Center, Washington D.C.&nbsp; He is a board-certified orthopedic clinical specialist from the American Board of Physical Therapy Specialties and a certified strength and conditioning specialist from the National Strength and Conditioning Association. &nbsp; More About Dr. Weyrauch: Dr. Stephanie Weyrauch is a self-employed physical therapist at Movement X in Billings, MT. She earned her Doctorate in Physical Therapy and Master of Science in Clinical Investigation from Washington University in St. Louis. Dr. Weyrauch is a highly sought-after speaker and consultant specializing in burnout, generational issues, and injury prevention programs within the workplace. Her clinical expertise has been featured in various media outlets, including NPR, Kaiser Health News, Glamour, Life Hacker, and NBC News. Dr. Weyrauch serves as Chair of the American Physical Therapy Association Nominating Committee and has served on multiple national task forces for the organization. She has performed scientific research through grants from the National Institutes of Health and National Science Foundation at institutions including Stanford University and Washington University in St. Louis. Her research examining movement patterns and outcomes in people with and without...

COL Zack Solomon: The Importance of Resiliency on Life and Leadership

In this episode, I am joined by Dr. Stowe Shoemaker, PhD, to discuss the intersection of hospitality and healthcare and how healthcare providers can learn from the hospitality industry. He defines hospitality as providing an incredible experience that makes customers feel like family and want to return. The conversation explores the critical drivers that create a good customer experience in healthcare. Tune in to discover the valuable insights that can improve the healthcare experience for patients. &nbsp; Show notes:&nbsp; [00:02:09] Critical drivers for customer experience. [00:05:37] Knowing and understanding the cost of service. [00:08:29] Hospitality deficits in healthcare. [00:13:08] Building trust in hospitality. [00:20:16] Redesigning the patient waiting area. [00:25:37] The Cleveland Clinic's patient experience. [00:30:08] Evaluation and guest feedback. [00:32:05] Loyalty and reward programs. [00:37:24] Providing incredible customer experience. [00:40:49] Loyalty fundamentals and pricing. &nbsp; More About Dr. Shoemaker: Dr. Stowe Shoemaker (Ph.D., Cornell University) served as Dean of the William F. Harrah College of Hospitality from 2013 – 2023.&nbsp; While dean he held the Andrew and Peggy Dean’s Chair at the University of Nevada, Las Vegas (UNLV). He is an acknowledged expert in pricing, revenue management, consumer behavior and customer loyalty programs.&nbsp; Dr. Shoemaker has served as an advisor to numerous hospitality service providers over the course of his career including British Airways, Accor, Hilton, Landry’s and Hyatt.&nbsp; He has helped game developers test market new casino games (both slots and table games), developed pricing strategies, developed programs to measure customer satisfaction, modeled the success and failure of marketing programs, and developed segmentation strategies based on consumer motivations in the gaming, lodging and restaurant industries.&nbsp; Dr. Shoemaker has published two marketing textbooks, Marketing Leadership in Hospitality and Tourism: Strategies and Tactics for a Competitive Advantage and Marketing Essentials in Hospitality and Tourism: Foundations and Practices, and his research has won numerous awards. Since 1996 Dr. Shoemaker has served as a member of the executive education faculty at Cornell University where he has taught courses in strategic pricing, revenue management, strategic marketing for hotels and restaurants, and customer loyalty. Dr. Shoemaker has also applied his knowledge of hospitality to help healthcare professionals improve patient satisfaction.&nbsp; He has held a joint appointment at MD Anderson Cancer Center in Houston, TX and worked with Memorial Healthcare Systems, Houston. His third book Hospitable Healthcare: Just What the Patient Ordered will be published in Spring 2023. Resources from this Episode:&nbsp;   &nbsp; Follow Dr. Karen Litzy on Social Media:    &nbsp; Subscribe to Healthy, Wealthy &amp; Smart:        &nbsp; &nbsp;  &nbsp;

Dr. Stowe Shoemaker: Hospitalble Healthcare - It is not an Oxymoron

In this episode, I am joined by Dr. Darryl Stickel, to discuss the topic of trust. We explore the lack of trust in today's world, from political figures to teachers and the medical world. Darrell shares his motivation for focusing on trust during his PhD studies, recounting his upbringing in a small town where community support was essential. He also discusses his experiences of strangers opening up to him, which led him to pursue a career in clinical psychology. Please tune in to gain insights into the importance of trust and its impact on our relationships and society. &nbsp; Show notes:&nbsp; [00:02:37] Building trust in hostile environments. [00:05:37] Trust and vulnerability. [00:08:11] Trust and context impact [00:12:03] Extreme trust in cults. [00:16:10] Showing benevolence in healthcare. [00:20:21] Medical insurance company tactics. [00:23:24] The impact of therapeutic relationships. [00:28:36] Trust levels are low. [00:31:12] Uncertainty in relationships. [00:34:01] Building trust and skill improvement. [00:37:31] Leading with imperfections. &nbsp; More About Dr. Stickel: Darryl is one of the world’s leading experts on trust with over twenty years experience. His Ph.D. ¨Building Trust in Hostile Environments¨ from Duke University established him as a global leader for governments, businesses and NGOs on practical approaches to building trust.&nbsp; &nbsp; Darryl has worked for Mckinsey &amp; Company in their Toronto office, as well as advised the Canadian Military on trust building in Afghanistan. He has served as faculty for the Luxembourg School of Business and the Center for Effective Organizations at the University of Southern California and recently completed his book   His contribution to the field of trust has been recognized by his nomination to the&nbsp;.&nbsp; &nbsp; Resources from this Episode:&nbsp;   &nbsp; Follow Dr. Karen Litzy on Social Media:    &nbsp; Subscribe to Healthy, Wealthy &amp; Smart:       &nbsp;

Dr. Darryl Stickel: The Importance of Trust in Today's World

The Healthy Wealthy & Smart podcast with Dr. Karen Litzy features top experts in health, wellness and business with a particular focus on physical therapy.  We take evidence based medicine and break it down to make it easier to understand and apply to your life.  At Healthy Wealthy & Smart our goal is simple: to provide you with the best information to keep you healthy and pain free!

601: Dr. Seth O’Neill: Achilles Tendinopathy: Diagnosis and Treatment

Healthy Wealthy & Smart

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