Learning & Growth

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problem solving

feedback

5 Levels Of Leadership - John C. Maxwell

Episode 1 - Ask Andy Service Related Podcast

Ask Andy - Customer Feedback

"It's time to become the chess player, not the chess piece." - Tony Robbins

If you enjoyed this episode, check out the video of the full interview and the show notes at www.lewishowes.com/109.

On iTunes

EP 109 7 Simple Steps to Master the Game of Money with Tony Robbins

In today's episode I'm sharing the audiobook version on my best selling book "Mastermind Dinners: Build Lifelong Relationships by Connecting Experts, Influencers, and Linchpins". So may think that I am "cutting into sales" by sharing this audiobook for free on the podcast, but I didn’t write this book for friends, fame, or financial reasons. I wrote it because I am living proof that your network is your net worth. To me, there is no better way to forge a strong network than to host Mastermind Dinners.

Free Audiobook: Mastermind Dinners

Solving Problems with Design Thinking by Jeanne Liedtka, Andrew King, and Kevin Bennett on Audible:
http://www.audible.com/pd?asin=B01GU2YHAU&source_code=AUDORWS0615169HCY

Get this audiobook for free when you try Audible:
http://www.audible.com/offers/30free?asin=B01GU2YHAU&source_code=AUDORWS0615169HCY

Summary:

Design-oriented firms such as Apple and IDEO have demonstrated how design thinking can directly affect business results. Yet most managers lack a real sense of how to put this new approach to use for issues other than product development and sales growth. Solving Problems with Design Thinking details 10 real-world examples of managers who successfully applied design methods at 3M, Toyota, IBM, Intuit, and SAP; entrepreneurial start-ups such as MeYou Health; and government and social sector organizations including the City of Dublin and Denmark's The Good Kitchen.

Using design skills such as ethnography, visualization, storytelling, and experimentation, these managers produced innovative solutions to problems concerning strategy implementation, sales force support, internal process redesign, feeding the elderly, engaging citizens, and the trade show experience. Here they elaborate on the challenges they faced and the processes and tools they used, offering their personal perspectives and providing a clear path to implementation based on the principles and practices laid out in Jeanne Liedtka and Tim Ogilvie's Designing for Growth: A Design Thinking Tool Kit for Managers. 

Buy on Audible

Solving Problems with Design Thinking by Jeanne Liedtka et.al, Narrated by Dina Pearlman

In Episode #11 Eric and Neil discuss the value of customer feedback. Reaching out to your audience when you’re starting your business and as your business is developing will help your company to continue to grow and see success. Find ways to consistently get the truth from your customers—take even the negative feedback into consideration. Time Stamped Show Notes:  00:25 – Why and how should you collect customer feedback? 00:40 – What is customer feedback?  01:09 – “All that matters is what your customers are telling you.” 01:25 – The value of negative feedback 01:40 – “You can’t live in the black box.” 02:10 – Solve the customer’s problem 02:30 – Eric and Neil’s mistake when they built a blog was to leave out the audience   03:15 – Customers will drive your business in the long run  03:30 – Why people choose certain brands 03:50 – “Delight your customers.”   04:15 – Survey your customers and your competitor’s customers 04:50 – How often do you survey your customers? – Once a month at least. 05:00 – Do something about problems that come up. 05:20 –  Buffer and Zapier have outstanding customer support 05:40 – Calling the clients to see how they’re doing  06:00 – Ask them: “If you had a bottomless budget, what would you have us do for you?”   06:45 – Don’t freak out about negative feedback  07:05 – Look at the volume of good vs. bad feedback   07:20 – Don’t bribe people to give you feedback.  07:50 – You want the truth.   08:00 – Requesting a testimonial from a happy customer 08:30 – Intercom helps you interact with customers 09:00 – Managing live chat on your website 09:30 – Leave a rating or review if you enjoyed the show today!  3 Key Points:  Don’t ignore negative feedback. A good customer relationship will drive your business. Consistently take time to gather feedback and see what problems are coming up.  Resources Mentioned:   Buffer and Zapier – Two companies that are renowned for their incredible customer support Intercom – A company that can help you interact and get feedback from your customers  Leave some feedback:  What should we&nbsp;talk about next?&nbsp;Please let us&nbsp;know in the comments below. Did you enjoy this episode?&nbsp;If so, please leave a&nbsp;short review.  Connect with&nbsp;us:   NeilPatel.com  Quick Sprout  Growth Everywhere  Single Grain  Twitter @neilpatel  Twitter @ericosiu

#11: The Value of Customer Feedback

"This is primarily a way of encouraging the psychopath or narcissist or whomever to lose interest in you." - Terri Cole

Learn more about Hello Freedom at https://terricole.com/112

Hello Freedom | Psychology, Eastern Mindfulness Practices and More

112 Bulletproof Protection Against Psychopaths & Narcissists

Entrepreneur and business model innovator Alexander Osterwalder discusses dynamic, yet simple-to-use tools for visualizing, challenging and re-inventing business models. Osterwalder articulates how to use the visual language of his business model canvas framework, and shares stories of how this approach helps organizations of all sizes to better create, deliver and capture value.

Alexander Osterwalder, Steve Blank - Tools for Business Model Generation

Michael Sippey has been building tech products for over 20 years. His most valuable ideas, though? They came from speaking with customers. Here's how.

Michael Sippey on How to Get Meaningful Customer Feedback

What's up podcast listeners! Excited to share my recent keynote from my trip to Sydney. Some really good insight into how I get the most out of my team, the value of communicating and why I hope Instagram eliminates likes. Tweet me @garyvee with any questions or to say hi and have the best Thursday :) Timestamps: 3:10 - Scalable vs Non-Scalable activities &nbsp; 6:40 - The internet at scale &nbsp; 14:15 - Eliminating Instagram likes &nbsp; 22:40 - How I position success &nbsp; 31:20 - The value of communicating/building your brand &nbsp; 36 - Free content on a daily basis &nbsp; 43:30 - Stress and adversity in business &nbsp; 59:15 - How I get the most out of my team

The ROI of Free Content | Sydney 2019 Keynote

Emily Judd interviews Dean Bill Goettler about what makes leadership transformational,  new models for faith ministry, and the importance of experiencing failure.

How to Be a Transformational Leader

Speaker(s): Ruth Porat | LSE is delighted to welcome back to campus alumna Ruth Porat (MSc Industrial Relations 1981), Senior Vice President and Chief Financial Officer of Alphabet and Google to take part in the launch of LSE 2030, our strategy to shape the world. LSE Director, Minouche Shafik (MSc Economics 1986) and Ruth will take part in a fireside chat about the role of LSE and how it can shape the world in turbulent times of economic uncertainty and social transformations. Their discussion will also touch on the importance of diversity, lifelong learning and Ruth’s own career path from her time as an MSc student at LSE, to her current leadership role. Following this Minouche will be in conversation with Martin where they discuss his time at LSE (where he was elected General Secretary of the Students' Union) and his ongoing relationship with the School (he serves as a Governor) and the impact that has had on his hugely successful career in a number of different industries. Ruth Porat is Senior Vice President and Chief Financial Officer of Alphabet and Google. Ruth joined Google as Senior Vice President and Chief Financial Officer in May 2015 and has also held the same title at Alphabet since it was created in October 2015. Prior to joining Alphabet, Ruth was Executive Vice President and Chief Financial Officer of Morgan Stanley. At Morgan Stanley, Ruth held roles that included Vice Chairman of Investment Banking, Co-Head of Technology Investment Banking and Global Head of the Financial Institutions Group. Ruth is a member of the Council on Foreign Relations, the Aspen Institute Economic Strategy Group and the Hutchins Center on Fiscal and Monetary Policy at the Brookings Institution. Ruth holds a BA from Stanford University, an MSc from London School of Economics and Political Science and an MBA from the Wharton School. Minouche Shafik is Director of the London School of Economics and Political Science. Prior to this she was Deputy Governor of the Bank of England. An economist by training, Dame Minouche Shafik has spent most of her career straddling the worlds of public policy and academia. After completing her BSc in economics and politics at the University of Massachusetts in Amherst, she took an MSc in economics at LSE before completing a DPhil in economics at St Antony’s College at the University of Oxford.

Understand Today, Shape Tomorrow [Audio]

Suz chats with Sheryl O’Loughlin who says there’s a dark side to entrepreneurship, but it’s possible to run a startup in a healthy, joyful way. In this conversation, we dive into Sheryl’s vast experience as a CEO, founder, mentor, and advisor to pull out key lessons she’s learned at critical moments in her career. Walk away with tips for launching and growing a successful business while maintaining a fulfilled life.

Scaling a Business with Heart: Sheryl O'Loughlin

The ability to recognize, understand, and regulate emotions and feelings– commonly known as emotional intelligence – is a full-spectrum wave that helps us humans engage with others, and communicate non-verbally. This is also one aspect that AI and machines find difficult to emulate. In the age of the smart machine, an employee’s relevance will depend on various dimensions of emotional intelligence.
Lanny Cohen, Capgemini Chief Innovation Officer and Ron Tolido, CTO, Capgemini Insights & Data discuss the significance of Emotional Intelligence in the era of the smart machines.

Emotional Intelligence in the Age of AI

With over 100 years combined training deliver experience Capgemini’s team of training professionals talk about how they measure how successful their training programmes and courses have been. If you haven’t heard of Donald Kirkpatrick, then it is time you did!

Training Evaluation

IDEO’s Creative Confidence Podcast shares candid conversations with creative leaders, changemakers, and innovators navigating today’s most pressing challenges. Through real-world stories and insights, we explore how to lead with creativity, build resilient teams, and drive innovation. Grounded in IDEO’s 40 years of expertise in design thinking and innovation, each episode offers inspiration and practical tools for audacious leaders at every stage of their careers. Hosted by Mina Seetharaman, Head of New Ventures at IDEO, the podcast brings a human-centered lens to the complexities of making more courageous futures.

Discover more at IDEOU.com.

Scaling a Business with Heart: Sheryl O'Loughlin

IDEO U