The IMI Talking Leadership Podcast met with Jon Kelleher and Elsabe Buys from the Deloitte Human Capital Team to discuss how organisations can move from Great Resignation to Great Reimagination.

The Great Reimagination - Deloitte Human Capital Team

Dr. Trish Gorman is one of the world's leading thinkers about strategy. 

From serving as Dean of the Jack Welch Management Institute to being McKinsey’s Director of Global Strategy Learning, Trish has also developed and delivered learning programmes for some of the world's foremost multinationals. 

In this week's episode we talk to Trish about what the role of a leader is during the strategy execution process, from common missteps, creating a strategic dialogue, getting the right information and being flexible and agile when your plan meets reality.

Trish Gorman: The Leader's Role in Strategy Execution

Decisions, decisions, decisions… leaders make thousand every day, and their organisations make millions, but how can you improve a process as complex as decision-making? 

In this episode we sit down with Dr. Simon Haslam, one of the lead associates on the new IMI Navigating Complex Decisions programme, and talked about what clouds decision-making, how to improve it as a leader and organisation, and why algorithms will have a hard task completely replacing humans.

Simon Haslam: Navigating Complex Decisions

As the business environment becomes ever more competitive, disruptive and complex, future-fit leaders are required to be agile in how they think about problems, and how they deliver solutions. 

This week we talk to Danica Murphy about the performance mindset; what it is, how leaders today can benefit from the thinking and development behind it, and why it’s necessary in the modern business environment. In the conversation we cover topics such as the importance of Focus, Resilience and Wellness for senior leaders.

Danica Murphy: Mastering the Performance Mindset

IMI's National Management Conference was about 'Equipping Leaders to Build the Future' and we sat down with the three keynote speakers to get their opinion on what will take to lead tomorrow. 

We were joined by Deborah Rowland, author of Sustaining Change: Leadership That Works, who spoke about large complex change and how to manage it in this climate.

Terence Mauri, currently writing a book for the Financial Times called Leaders who Dare and talked at the conference about ‘The Leaders Mindset: Leading with Purpose’.

American professor, Nathan Furr, examined the topic of Innovative Capital and how leaders can innovate in creating a future for their businesses.

Deborah Rowland, Terence Mauri and Nathan Furr: IMI National Management Conference 2018

In 2018, IMI partnered with Goal to support the development of Goal workers around the world. In this special episode, we talked to Nebras in Syria and Vincent in Uganda about how completing an IMI programme has impacted their work, and what difference it's making to vulnerable people where they work. 

We also met with Siobhan Walsh, CEO of Goal, and Janet Humphreys, Head of Group Services at Goal, to take a look at what work the charity is doing around the world and what difference developing their leaders makes to the work being done on the front lines.

Leading on the Front Lines with IMI and Goal

How does a leader drive greater diversity within their organisation? Why does it matter? And where does Ireland stand in the world when it comes to comparable economies?

On International Women’s Day, we sat down with Brid Horan and Carol Andrews from the 30% Club to talk about diversity in the working environment.

Women In Leadership - Brid Horan and Carol Andrews

How can leaders achieve peak performance? Can we activate our minds in a way that allows us to perform at pace in the long-term? 

This week we talk to Friederike Fabritius about the neuroscience behind peak performance, and how getting the mixture between ‘fun’, ‘fear’ and ‘focus’ right can make you and your organisation perform brilliantly. 

Friederike is a lead designer on the Mastering the Performance Mindset programme for senior leaders. Find out more at www.imi.ie/courses/mastering-performance-mindset.

Performing at Your Peak - Friederike Fabritius

In a world of unimaginable complexity, how are leaders today supposed to make consistently great decisions, especially in the absence of tangible information? How can a leader operate across different cultures and marketplaces and not let their inherent biases affect their decision-making?

On this episode of IMI’s Talking Leadership podcast we’re joined by Kriti Jain, a behavioural scientist passionate about developing research and training leaders in making better decisions.

Leadership Decision Making - Kriti Jain

What can business leaders to tackle the climate crisis while continuing to sustainably grow their business?

In this special episode of IMI Talking Leadership, we talked to two world-leading experts that come to the issue of sustainability from very different angles – Dr. Katherine Wilkinson, lead author on the New York Times’ Bestseller, Project Drawdown – the 'most comprehensive plan ever proposed to reverse global warming' and Dr. John Briffa, a practising doctor and award-winning health writer, who cuts through the myths when it comes to leadership wellbeing and how you can adapt strategies to optimise performance and productivity.

Sustainable Leadership, Sustainable Growth: Solutions for Personal and Organisational Sustainability

For BT, improving their customer service was a marathon journey, not a sprint. Over the course of 3 years, a radically new customer-centric culture delivered a 40-point NPS (Net Promoter Score) improvement, moving from the bottom 10% to the top 10% in customer satisfaction. 

By genuinely putting client feedback and the customers themselves at the heart of their business, the BT leadership team modelled the behaviour they wanted to see in their organisation – and in the process built a remarkable case study in customer experience transformation.

We talked with Shay Walsh, MD of BT Ireland and John O’Connor, CEO of Deep-Insight and author of ‘Customer at the Heart: How B2B Leaders Build Successful Customer-Centric Organisations’, on the marathon BT took towards brilliant customer experience.

More on BT Deep Insight here: https://www.deep-insight.com/the-bt-ireland-story/.

Transforming the Customer Experience with BT Ireland and Deep Insight

A provider of world-class executive education, IMI equips leaders to build the future. In this podcast series, we hear from some of the world's leading business thinkers about what it takes to lead today.

Transforming the Customer Experience with BT Ireland and Deep Insight

IMI_Talking_Leadership

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