In this week's edition of the Memory Makers Podcast, Russ Van Natta sits down with Wes Ratcliff, GM of Karting at ROLLER, to explore how FECs can convert one-time visitors into repeat guests. As part of the Amusement 360 Partnership series, Wes shares practical strategies to boost engagement, dwell time, and repeat visits. From expanding offerings to implementing unique programming, the conversation also highlights the importance of reducing friction through online and group bookings, leveraging data to make smarter decisions, and using guest feedback to improve ROI. Ultimately, success comes from delivering meaningful experiences that make the most of every guest’s time.

Ep. 97 - How to Convert One-Time Visitors Into Repeat Guests ft. Wes Ratcliff of ROLLER

Welcome to the Memory Makers Podcast, the show that helps you create amazing customer experiences and make more memories presented by Creative Works. This podcast explores the world of family entertainment centers through the eyes of the people who make it all possible - the Memory Makers. Creative Works' core foundation is based on making "Powerful and Emotional Memories" and they are now sharing that with YOU with insider knowledge, tips & tricks, as well as interviews with industry leaders.