In order to secure the ongoing success of Smith's Bakery, the proprietor, Jim Balmain, is currently engaged in a comprehensive training program aimed at enhancing the consistency of sales.

One aspect of the training program focuses on improving customer service. Jim is learning effective communication techniques to engage with customers and address their needs. By understanding the preferences and desires of each customer, Jim will be better equipped to recommend the right products and provide personalized suggestions. This will not only enhance the overall customer experience but also increase the likelihood of repeat business by showcasing the bakery's specialty items and highlighting their unique features.

00:00 Introduction
00:58 From Killing Flies At 8 Years Old To Owning The Family Business
07:46 How To Build Sales Consistency While Consumer's Taste's Change
13:09 The Visioneer Game!
18:20 How To Instill Active Training
27:19 Final Thoughts: "18 Minutes"
29:09 Dad Jokes / Credits

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Tags: bakery business, sales consistency, customer service, sales strategies, inventory management, supply chain optimization

Episode #256, Jim Balmain, Smith's Bakery - Perfecting Active Training

Michael Roberts