Autumn’s Integrated Care Podcast Series kicks off this week with a deep-dive into Somerset ICS’s journey to substantially improve mental health services through NHS, local authority and VCSE partnership.

Their way of working, “a masterclass in positive risk taking and leadership” as Jane Yeandle from Somerset NHS Foundation Trust puts it, has seen a model influenced by co-production and an innovative approach to commissioning.

It’s all guided by people with lived experience of navigating complex systems. The ‘no wrong door’ approach has maximised the mental health support available to individuals while creating a significant feelgood factor across the system.

Episode 31 - Innovating in partnership with the voluntary sector for better mental health services

Podcast from the NHS England and NHS Improvement National Patient Safety Team, where Tracey Herlihey, head of patient safety incident response policy, and Lauren Mosley, head of patient safety implementation, talk about the Patient Safety Incident Response Framework (PSIRF) which will be launched in Spring 2022. The framework is a key component of the NHS Patient Safety Strategy, and will outline how NHS providers should respond to patient safety incidents and how and when a patient safety investigation should be conducted. Once implementation is completed it will replace the current Serious Incident Framework.
 
The podcast gives an overview of PSIRF and its key features, talks about findings from work with early adopters over the past two years to pilot an introductory version of the framework, and explains what providers can do now to prepare for its launch in the Spring.
 
Find out more on our PSIRF webpage https://www.england.nhs.uk/patient-safety/incident-response-framework/ and follow the NHS National Patient Safety Team on Twitter @ptsafetyNHS.

Episode 34 - Update on the Patient Safety Incident Response Framework

The NHS England National Patient Safety Team has produced two podcasts to provide an overview of the background and development of the new National Maternity Early Warning Score (MEWS) tool.This is the second of two podcasts from the NHS England National Patient Safety Team. In this second podcast, Tony Kelly, National Clinical Advisor Maternity & Neonatal Safety Improvement Programme (MatNeoSIP) NHS England; Hannah Rutter, Senior Improvement Manager, MatNeoSIP NHS England; Louise Page Consultant Obstetrician and Gynaecologist, West Middlesex University Hospital and Chelsea and Westminster Hospital NHS Foundation Trust; Anita Banerjee, Consultant Obstetric Physician, Guys and St Thomas’s NHS Foundation Trust; and Katherine Edwards, Director of Patient Safety and Clinical Improvement, Oxford Academic Health Science Network; discuss the the benefits of implementing the new national MEWS tool.

Maternity Early Warning Score - Podcast 2

The NHS England National Patient Safety Team has produced two podcasts to provide an overview of the background and development of the new National Maternity Early Warning Score (MEWS) tool.This is the first of two podcasts from the NHS England National Patient Safety Team. In this first podcast, Professor Marian Knight, University of Oxford; Professor Peter Watkinson, Oxford University Hospitals NHS Foundation Trust; and Tony Kelly, National Clinical Advisor, Maternity & Neonatal Safety Improvement Programme NHS England, discuss the development of a new national Maternity Early Warning Score (MEWS) tool.

Maternity Early Warning Score - Podcast 1

Published alongside the Patient Safety Incident Response Framework(PSIRF), the ‘Guide to engaging and involving patients, families and staff following a patient safety incident’ sets out expectations for how those affected by an incident should be treated with compassion and involved in any investigation process. 

The guide has been produced by NHS England in partnership with the Healthcare Safety Investigation Branch and Learn Together. Joining us on this podcast to introduce the guide, discuss how it was developed, and future plans in the area of work, are Tracey Herlihey, Head of Patient Safety Incident Response Policy and Lauren Mosley, Head of Patient Safety Implementation, both from the NHS England National Patient Safety Team; Lou Pye, Head of Family Engagement, at HSIB; and Jane O’Hara, from the Learn Together research team, who is a Professor of Healthcare Quality and Safety, University of Leeds and Deputy Director of the Yorkshire Quality and Safety Research Group.

Engaging and involving patients, families and staff following a patient safety incident

This podcast focuses on the training NHS organisations should ensure staff undertake as part of their preparation for the implementation of the Patient Safety Incident Response Framework (PSIRF) by Autumn 2023. The podcast provides an introduction to the training requirements, the PSIRF training procurement framework, training offered by the Healthcare Safety Investigation Branch, and an overview of how this fits in with the wider national patient safety syllabus. Guests on the podcast are: Tracey Herlihey, Head of Patient Safety Incident Response Policy, in the national patient safety team, at NHS England; Nadine Mill, East of England NHS Collaborative Procurement Hub, Andrew Murphy-Pittock, head of investigation education, Healthcare Safety Investigation Branch; and Steve Cross, associate in patient safety, at the Academy of Medical Royal Colleges, and part of the Patient Safety Syllabus development team.

Overview of PSIRF training requirements

Key to the success of PSIRF is the application of system-based approaches to learning from patient safety incidents. In this podcast we talk about our learning response toolkit and are joined by guests Darren Thorne (Facere Melius), Jane Carthey (Human Factors and Patient Safety Consultant) and Laura Pickup (HSIB).

Introducing the Patient Safety Incident Response Framework (PSIRF) learning response toolkit

The leadership and management functions of the Patient Safety Incident Response Framework (PSIRF) oversight are wider and more multifaceted compared to previous patient safety response approaches. In this latest podcast we are joined by Lauren Morgan, director of Morgan Human Factors Ltd, and Donna Forsyth, director of Patient Safety Science not for profit Ltd, to discuss the PSIRF ‘oversight roles and responsibilities specification’ document. During the podcast they provide insightful answers to questions like: Why is oversight changing? Why is mindset so important? Are dashboards a thing of the past?

You can access the ‘PSIRF oversight roles and responsibilities specification’ document by visiting https://www.england.nhs.uk/wp-content/uploads/2022/08/B1465-4.-Oversight-roles-and-responsibilities-specification-v1-FINAL.pdf

PSIRF oversight: a shift towards engagement and empowerment

Welcome to the second episode of our new integrated care podcast series focusing on partnership working and relationship building across systems – Partnerships in Practice.

This series brings together insight, knowledge and first-hand experience of how strong relationships have helped local partners to deliver more joined-up and effective responses to the collective challenges and pressures that systems face.

On today’s episode we're focusing on the approaches taken by Surrey Heartlands ICS, spotlighting how collaboration between system partners is helping with the shared challenge of workforce recruitment and retention.

Our episode panel includes; Bex Pritchard, CEO for Surrey Care Association, Michael Pantlin, Executive Director of People and Digital for Surrey Heartlands ICS, and Liz Bruce, Joint Executive Director, Adult Social Care and Integrated Commissioning for Surrey County Council and Surrey Heartlands ICS.

Our host for today’s episode is Sir David Pearson, System Transformation Advisor to NHS England former President of the Association of Directors of Adult Social Services (ADASS).

Sir David and his panel of guests will explain how innovative solutions are supporting staff to have more rewarding careers while providing better quality care to people.

Tune in now to discover something new. For more information, please contact england.stcomms@nhs.net

How innovative solutions in adult social care are helping to tackle workforce challenges

In this podcast, GPs and medical examiners from England and Wales discuss their experience of extending medical examiner scrutiny to deaths in community settings. It explains how partnership working between GPS and medical examiners improves the experience of bereaved people and explores advantages for GPs of starting work with medical examiners now, before medical examiners become a required part of the new statutory death certification process from April 2024.

Medical examiners are senior doctors from all specialties including GPs, who provide independent scrutiny of deaths not taken for investigation by coroners, and offer the bereaved an opportunity to ask questions and raise concerns.

Find out more:

National medical examiner webpage https://www.england.nhs.uk/establishing-medical-examiner-system-nhs/
Information for primary care on extending medical examiner scrutiny to deaths in community settings  https://www.england.nhs.uk/establishing-medical-examiner-system-nhs/non-coronial-deaths-in-the-community/

A transcript for this podcast can be found on the NHS England website: https://www.england.nhs.uk/long-read/transcript-of-gps-and-medical-examiners-working-together-podcast/

GPs and medical examiners working together

Key to the success of the Patient Safety Incident Response Framework (PSIRF)  https://www.england.nhs.uk/patient-safety/incident-response-framework/ is working collaboratively across organisations utilising the skills of colleagues from different departments. 
 
We have previously held two webinars discussing creating common ground between PS/QI and OD. Recordings are available on our FutureNHS platform. 
•	Creating Common Ground - NHS Patient Safety - FutureNHS Collaboration Platform https://future.nhs.uk/NHSps/view?objectId=43249296
•	PSIRF and QI conversation cafe - NHS Patient Safety - FutureNHS Collaboration Platform https://future.nhs.uk/NHSps/view?objectId=45241776
 
In this podcast we aim to further progress the conversation with special guests:
•	Liz Maddocks-Brown, formerly NHS Horizons 
•	Claire Cox, Andy Wilmer and Lorraine Catt from Kings College Hospital
•	Stefan Cantore from Sheffield University Management School. 
 
If you would like to get in touch about the content of this podcast, please contact us on patientsafety.enquiries@nhs.net. Find out more about PSIRF on the NHS England website www.england.nhs.uk/patient-safety/…onse-framework/

Bringing together patient safety, QI and organisation development for system transformation

This podcast features Dr Alan Fletcher National Medical Examiner and Suzy Lishman, Senior Advisor on Medical Examiners at the Royal College of Pathologists discussing what the changes to death certification processes and new requirements to be introduced with the statutory medical examiner system will mean for medical examiners, medical examiner officers and others involved in death certification.

Changes to the death certification process and introduction of the statutory medical examiner system

A conversation about why acute physical deterioration needs addressing and how the acronym PIER (Prevention, Identification, Escalation and Response) can help do this across system pathways. Featuring Dr Aidan Fowler, National Director of Patient Safety in England and Laura Hailes, Nurse and Senior Improvement Manager at NHS England in the National Patient Safety Team.

PIER is referenced on this page - https://www.england.nhs.uk/patient-safety/marthas-rule/

A transcript of this episode is available on our website - https://www.england.nhs.uk/patient-safety/managing-acute-physical-deterioration-through-the-prevention-identification-escalation-response-pier-approach/

What is PIER and how can it improve the management of physical deterioration?

National Medical Examiner System - https://tinyurl.com/2z6e8en2

Medical examiners are senior doctors who provide independent scrutiny of the causes of death and are supported by medical examiner officers. They provide that independent scrutiny in three ways. They carry out a proportionate review of the medical records. They offer bereaved people an opportunity to ask questions and raise concerns.  They also talk to the doctor who is completing the medical certificate of cause of death.  If medical examiners detect a concern, they pass it on to established clinical governance processes that are in place at the relevant provider to be looked at in more detail. 

Two patient safety partners were a key part of our implementation group. As lay representatives, patient safety partners bring a different perspective in terms of patient safety that's been very valuable and ensures that bereaved people are central to the work.  They also shared close family experiences with the group and championed an approach that ensured that the key material is available in 12 languages.  
Here one of our PSPs describe their experience of working with us and what they would recommend to others to enable real partnership in co-designing healthcare.  

For more information regarding this topic, please email us patientsafety.enquiries@nhs.net

How patient safety partners have helped to shape the National Medical Examiner System

The Patient safety healthcare inequalities programme has resulted in the generation of recommendations for improvement that were co-designed with clinicians, patient safety specialists, people with lived experience or expertise in inequalities, and our lay patient safety partners (PSPs).  In particular, our two PSPs were part of this large multi-disciplinary group which met virtually each month.  

Here the PSPs describe their backgrounds and reasons for helping the national patient safety team and outline how they have contributed to the plan for reducing patient safety healthcare inequalities.  They describe how they were able to be a voice for people from ethnic backgrounds that are often not heard;  to shape future NHS services making them more inclusive and safe; using ‘real time insight’,  to help to close the gap in health inequalities and provide more equitable access to services.  As part of the team they were able to challenge perceptions of barriers and bring solutions in how to overcome them.  

They have also contributed by helping to develop the role of PSPs by being involved in discussions about how to shape the role and how to ensure recruitment is effective in attracting people from diverse groups.

How patient safety partners have helped to shape Patient safety healthcare inequalities reduction

A short podcast with colleagues in Cornwall talking about the benefits of Life planning and how they can support people with a learning disability and autistic people to move out of mental health hospitals.

A transcript of this episode is available on our website - https://www.england.nhs.uk/long-read/life-planning-in-the-south-west/

Contact us: england.learning.disability@nhs.net

Life planning in the South West

Pharmacy First enables patients to be referred into community pharmacy for a minor illness or an urgent repeat medicine supply. It also enables community pharmacies to complete episodes of care for 7 common conditions following defined clinical pathways.  

The service builds on the NHS Community Pharmacist Consultation Service and offers people quicker and more convenient access to safe and high-quality healthcare.  

It includes the supply of appropriate medicines for 7 common conditions including earache, sore throat, and urinary tract infections, aiming to address health issues before they get worse. 

In this episode we’ll discuss progress made in the first nine full months of the service, as a new wave of the public awareness campaign gets underway. Are practices and the public beginning to think ‘pharmacy first?’ 

For more information visit: https://www.england.nhs.uk/primary-care/pharmacy/pharmacy-services/pharmacy-first/

A transcript of this episode is available on our website - https://www.england.nhs.uk/long-read/transcript-pharmacy-first-reflections-on-the-first-9-months/

Contact us: england.ney.pctransformation@nhs.net

Pharmacy First – reflections on the first nine months

Owned and run by the NHS in England, the NHS App provides a simple and secure way for people to access a range of NHS services on their smartphone or tablet. It can also be accessed via the NHS website. 

The NHS App is home to a range of features that enable patients to access services from the comfort of their homes – from viewing their GP health record to nominating their preferred pharmacy.  

Patients in many parts of the country are now able to view and manage their hospital appointments on the App, and many GP practices are now sending NHS App notifications to patients with appointment reminders and other messages relating to their care.  

In this episode we’ll discuss how NHS App use has increased across the region including specific work by our NHS App Ambassadors in North East and Yorkshire and the recent partnership work with Libraries UK. We'll also discuss the next steps for this 'front door' to NHS services, which is currently used by over 35 million users nationally. 

For more information on how best to promote the NHS App in your area visit: https://digital.nhs.uk/services/nhs-app

You can also view the roadmap which gives the details of new features in development - https://digital.nhs.uk/services/nhs-app/roadmap

A transcript of this episode is available on our website - https://www.england.nhs.uk/long-read/transcript-getting-the-most-out-of-the-nhs-app-podcast/

Contact us: england.ney.pctransformation@nhs.net

Getting the most out of the NHS App

What does Modern general practice mean? 

There’s been a huge amount of work done in primary care to improve processes and systems for staff and access to patients. In the past year to 18 months that has been referred to as ‘Modern General Practice.'

In this final episode of our first Transforming Primary Care podcast series GP practice team colleagues discuss how new ways of working benefit both practices and patients and explore the challenges that are faced when making changes to the way we do things. 

Topics covered include the assessment of patients using modern triage techniques, equality of access for patients and the effective use of the multi-disciplinary team within general practice.

For more information about modern general practice visit: https://www.england.nhs.uk/gp/national-general-practice-improvement-programme/modern-general-practice-model/ 

For examples of modern general practice in the North East and Yorkshire region visit: https://www.england.nhs.uk/north-east-yorkshire/our-work/delivering-the-primary-care-access-plan-best-practice-examples/

A transcript of this episode is available on our website - https://www.england.nhs.uk/long-read/what-does-modern-general-practice-mean/

Contact us:england.ney.pctransformation@nhs.net

What Does Modern General Practice Mean?

In this podcast, Dr Harrison Carter, a medical doctor and Director of Screening for NHS England, hears from Anne, Beth, Sophie, Sian, about their own cervical screening journeys. Alongside Doctors Behl, Imtiaz-Umer, Ruwende, Owolabi, Patel, Hussain and Rukeya Miah, addresses the information gaps that many people have around cervical screening, human papilloma virus (or HPV) and the role of HPV vaccination. Further information about Cervical screening , HPV vaccination and Cervical cancer is available online at nhs.uk

A transcript of this episode is available on our website - https://www.england.nhs.uk/long-read/transcript-preventing-cervical-cancer-podcast/

Contact us: england.vaccinations-screening-communications@nhs.net

Preventing Cervical Cancer

This podcast provides information on the NHS respiratory syncytial virus (RSV) offer for eligible people aged 75 to 79 years, including those who have recently turned 80.

Read more at www.nhs.uk/rsv-vaccine

A transcript of this episode is available on our website - https://www.england.nhs.uk/long-read/nhs-respiratory-syncytial-virus-rsv-vaccination/

NHS Respiratory syncytial virus (RSV) vaccination audio invitation (75-79 years)

An audio version of the bowel cancer screening leaflet sent with invitations to eligible people.

A transcript of this episode is available on our website - https://www.gov.uk/government/publications/bowel-cancer-screening-benefits-and-risks/audio-transcript-your-guide-to-nhs-bowel-screening-podcast

Contact us: england.vaccinations-screening-communications@nhs.net

Your guide to NHS bowel cancer screening - audio file

Making full use of a multi-professional primary care team, helping GPs and practice staff to optimise use of their time to where it’s needed most, is a key principle of Modern General Practice. A panel of GPs and other health and care professionals join Dr Simon Stockill to discuss how the ability to better allocate patients to the right health professional or service supports effective use of staff time and skills, including those employed through the Additional Roles Reimbursement Scheme (ARRS). 

In this episode, recorded in December 2024, we also explore how creating a multi-disciplinary team can support improved ability and capacity to provide continuity of care for those that benefit most, including vulnerable patients and those with long-term health conditions. For more information about Modern General Practice visit https://www.england.nhs.uk/gp/national-general-practice-improvement-programme/modern-general-practice-model/

A transcript of this episode is available on our website - https://www.england.nhs.uk/long-read/transforming-primary-care-creating-the-multidisciplinary-team/

Contact us: england.ney.pctransformation@nhs.net

Creating the multi-disciplinary team

An audio version of the spring COVID-19 invitation for people aged 75 and over

A transcript of this episode is available on our website - https://www.england.nhs.uk/long-read/spring-covid-19-invitation-for-people-aged-75-and-over/

Contact us: england.contactus@nhs.net

Spring COVID-19 invitation for people aged 75 and over

This is an audio version of the Spring COVID-19 invitation for people with a weakened immune system

A transcript of this episode is available on our website - https://www.england.nhs.uk/long-read/spring-covid-19-invitation-for-people-with-a-weakened-immune-system/

Contact us: england.contactus@nhs.net

Spring COVID-19 invitation for people with a weakened immune system

NHS colleagues across the region are working hard to make it easier for people to access the care they need. In this episode of the Transforming Primary Care podcast series, we explore the role of digital technology in addressing health inequalities and improving health outcomes for underserved groups and communities  A panel of health and care professionals join Rachel Johns deputy regional director of public health for NHS England and the Office for Health Improvement and Disparities for North East and Yorkshire to discuss the initiatives within primary care which aim to ensure everyone is able to access NHS services. This includes how colleagues are working with primary care teams to successfully navigate challenges such as higher levels of deprivation and lower literacy levels. For more information on NHS England’s work on addressing health inequalities visit 

https://www.england.nhs.uk/about/equality/equality-hub/national-healthcare-inequalities-improvement-programme/  For more information on the Transforming Primary Care podcast visit: https://www.england.nhs.uk/north-east-yorkshire/our-work/transforming-primary-care-podcast/

A transcript of this episode is available on our website - https://www.england.nhs.uk/long-read/podcast-addressing-health-inequalities-do-digital-technologies-make-the-difference/

Contact us: england.ney.pctransformation@nhs.net

Addressing Health Inequalities: Do digital technologies make the difference?

Pharmacy First enables patients to be referred into community pharmacy for a minor illness or an urgent repeat medicine supply. It includes the supply of appropriate medicines for 7 common conditions including earache, sore throat, and urinary tract infections, aiming to address health issues before they get worse. Pharmacies also provide blood pressure checks and contraception services, which helps relieve pressure on general practice. In this episode, recorded in December 2024, a panel of community pharmacists discuss how the role of community pharmacy is developing after a new wave of a public awareness campaign highlighting some of these services has taken place. Are practices and patients now used to thinking ‘pharmacy first’ and what else could community pharmacy deliver for patients in the future? 

For more information about Pharmacy First visit: https://www.england.nhs.uk/primary-care/pharmacy/pharmacy-services/pharmacy-first/ For more information about the NHS Contraception Service visit: https://www.england.nhs.uk/primary-care/pharmacy/pharmacy-services/nhs-pharmacy-contraception-service/

A transcript of this episode is available on our website - https://www.england.nhs.uk/long-read/podcast-transcript-transforming-primary-care-nhs-community-pharmacy-services-what-are-the-benefits-for-practices-and-patients-and-how-could-they-evolve/

Contact us: england.ney.pctransformation@nhs.net

NHS community pharmacy services – what are the benefits for practices and patients and how could they evolve?

In this episode of the Transforming Primary Care podcast, a panel of practising GPs including Dr Minal Bakhai, Director for Primary Care and Community Transformation and Improvement for the NHS in England, discuss how new digital triage techniques within the Modern General Practice model have made a huge difference to both practices and patients.
For more information about Modern General Practice visit: 

https://www.england.nhs.uk/gp/national-general-practice-improvement-programme/modern-general-practice-model/


Modern General Practice – Top tips for successful triage

Page updated: 7 January 2019Topic:Long Term PlanPublication type:Guidance
The NHS Long Term Plan was developed in partnership with those who know the NHS best – frontline health and care staff, patients and their families and other experts. Read our report to find out more.

Cover Page NEW

Clinicians and system leaders come together to discuss the benefits of improving mental health provision in schools. With better access and provision for children’s mental health in schools being of long term benefit, find out how sustainability and transformation partnerships and integrated care systems are well placed to deliver. You can hear great examples from Greater Manchester, Surrey Heartlands and South West London who, from working in an integrated way with young people and community partners, are bringing more mental health support into schools, with a strong focus on prevention.

https://www.england.nhs.uk/integratedcare/case-studies/

Episode 3 - Integrated care: mental health support for schools and colleges

At NHS England our aim is to support the NHS and help improve care for patients. Our podcast will be providing commentary and information about NHS health care services, policy and success stories.

Popular tracks by NHS England