To better understand the experiences of urgent care from the perspective of patients who have engaged with urgent care, the NHS transformation directorate has commissioned Eastern Academic Health Science Network (Eastern AHSN) consortium to conduct a mixed method research study.
 
Part one of this two-part podcast series introduces the Patient Experience research and shares details on the mixed method approach used. Listeners will be the first to have a preview of the initial research results ahead of findings being published on https://www.easternahsn.org/UEC.

Patient Experience of Urgent and Emergency Care (Part 1)

We recorded this podcasts as part of our work to mark World Patient Safety Day 2023, to celebrate its theme of ‘engaging patients for patient safety’. It is part of a series of podcasts recorded with the Patient Safety Partners that work with the National Patient Safety Team, who play a vital role in providing a patient’s perspective to support our work to improve patient safety.
In this podcast, we speak to Khudeja, a patient safety partner who is also a CEO of a Women’s Centre supporting communities from black, Asian minority, ethnic deprived areas of Leicester and Leicestershire to address health inequalities. Khudeja talks about her experience as a Patient Safety Partner and why it is so important for patients to be involved in patient safety.

Links to further information:

NHS Patient Safety Strategy: www.england.nhs.uk/patient-safety/…afety-strategy/

Framework for involving patients in patient safety: 

www.england.nhs.uk/patient-safety/…patient-safety/

Simple steps to keep you safe during a hospital stay video and leaflet: 

www.england.nhs.uk/patient-safety/…e-for-patients/

Khudeja's story - involving patients in patient safety

This podcast features Dr Alan Fletcher National Medical Examiner and Suzy Lishman, Senior Advisor on Medical Examiners at the Royal College of Pathologists discussing what the changes to death certification processes and new requirements to be introduced with the statutory medical examiner system will mean for medical examiners, medical examiner officers and others involved in death certification.

Changes to the death certification process and introduction of the statutory medical examiner system

This NHS England podcast explores how GPs in South London are working in partnership using a Household Model to improve health outcomes. Recorded on location in Lambeth, with Dr Vikesh Sharma, a GP at the Grantham Practice in Stockwell, Nadia Antonio, the project manager and Camila Vieira, a project worker on the Lambeth Portuguese Wellbeing Partnership and Dave Salisbury, an independent researcher.
 
There is a transcript of the podcast available here:

https://www.england.nhs.uk/long-read/podcast-how-a-household-model-helps-gps-work-in-partnership-with-people-and-communities/
 
You can find the statutory guidance mentioned throughout this podcast here:
https://www.england.nhs.uk/publication/working-in-partnership-with-people-and-communities-statutory-guidance/
 
You can find more information about training and development in this area here:
https://www.england.nhs.uk/get-involved/learning-and-support-offers/
 
You can join the #StartWithPeople network, for everyone interested in how we work with people and communities here:
https://future.nhs.uk/pppnetwork
 
You can contact the people and communities team at NHS England by emailing:
england.engagement@nhs.net
 
You can find more podcasts from NHS England here:
https://www.england.nhs.uk/podcasts/

How a household model helps GPs work in partnership with people and communities

This NHS England podcast is about innovative ways of working with people and communities, and specifically about how co-production is helping develop better long term support for stroke patients in West Yorkshire.
 
You'll hear from Katie Johnson, Rehab & Life After Stroke Clinical Lead for the West Yorkshire & Harrogate Integrated Stroke Delivery Network and Andy Galloway, from the New Citizenship Project.

This work was part of the ambition of the West Yorkshire Integrated Care Board to promote a culture of co-production across its workforce and NHS Leadership Academy Yorkshire and Humber’s ambition around strengthening how we work with communities, New Citizenship Project was commissioned to work with five identified projects across West Yorkshire. This is part of a wider piece of work within West Yorkshire Integrated Care Board to develop a shared definition and principles of co-production.

There is a transcript of the podcast available here:
https://www.england.nhs.uk/long-read/podcast-working-in-partnership-with-people-and-communities-to-support-stroke-patients-in-west-yorkshire-2/

New Citizenship Project website:
https://www.newcitizenship.org.uk/

You can find the statutory guidance mentioned throughout this podcast here:
https://www.england.nhs.uk/publication/working-in-partnership-with-people-and-communities-statutory-guidance/

You can find more information about training and development in this area here:
https://www.england.nhs.uk/get-involved/learning-and-support-offers/

You can join the #StartWithPeople network, for everyone interested in how we work with people and communities here:
https://future.nhs.uk/pppnetwork

You can contact the people and communities team at NHS England by emailing:
england.engagement@nhs.net

You can find more podcasts from NHS England here:
https://www.england.nhs.uk/podcasts/

Working in partnership with people and communities to support stroke patients in West Yorkshire

This NHS England podcast is about innovative ways of working with people and communities, and specifically about how GP surgeries in Nottingham used an engagement process to learn how they could improve their support for patients with Type 2 Diabetes.

You'll hear from Jo, a GP, Helen, a practice manager and Liv, a trainee practice manager who are all based in surgeries in an area of high social deprivation in inner city Nottingham.

There is a transcript of the podcast available here:
https://www.england.nhs.uk/long-read/podcast-working-in-partnership-with-people-and-communities-to-improve-support-for-diabetes-in-nottingham/

Co-Create website:
https://www.wearecocreate.com/

You can find the statutory guidance here:
https://www.england.nhs.uk/publication/working-in-partnership-with-people-and-communities-statutory-guidance/

You can find more information about training and development in this area here:
https://www.england.nhs.uk/get-involved/learning-and-support-offers/

You can join the #StartWithPeople network, for everyone interested in how we work with people and communities here:
https://future.nhs.uk/pppnetwork

You can contact the people and communities team at NHS England by emailing:
england.engagement@nhs.net

Working in partnership with people and communities to improve support for diabetes in Nottingham

The Patient Safety Incident Response Framework (PSIRF) is a new approach to learning from patient safety events in a way that leads to improvement in care. It was published in August 2022 and mandated in the NHS Standard Contract in April 2024.     

In this podcast, Tracey Herlihey from NHS England’s national patient safety team talks with Jenny Coverley from Middlewood Practice in Cheshire about her experience applying PSIRF principles in general practice.    

If you would like to get in touch about the content of this podcast, please contact us on patientsafety.enquiries@nhs.net. 

Find out more about PSIRF on the NHS England website https://www.england.nhs.uk/patient-safety/patient-safety-insight/incident-response-framework/

Applying PSIRF in general practice

At NHS England our aim is to support the NHS and help improve care for patients. Our podcast will be providing commentary and information about NHS health care services, policy and success stories.

Patient Experience of Urgent and Emergency Care (Part 1)

NHS England

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