Many people think their greatest competitor is another contractor, or remodeler. Many think that it's a potential discretionary spending in their lives such as a boat or vacation, but quite frankly your greatest competitor out there today is in fact, your client.

Mark Richardson introduces the number of home remodelers in the United States and how many of those are considered professionals. These professionals need to know who the competitor is and Mark unpacks 7 elements of why homeowners react the way that they do to the home remodeling industry and what you can do to beat the system.

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Today's Greatest Competitor... Your Client

Listen to Vince Nardo, (President of Reborn!) speak on the history of Reborn and answer, "What is Signature Refacing?" on AM600 KOGO in San Diego!

The History of Reborn Cabinets and "What is Signature Refacing?"

It's time you took your business to the next level. In today's episode, Mark Richardson takes you through the steps to growing your business with three key ingredients for success.

3 Ingredients for Successfully Managing Growth

In Remodeling Mastery, Mark Richardson takes on different topics and insights in the remodeling industry to help you improve and grow your business.

Today's episode focuses on the topic of how remodeling contractors can create a world class client experience. This is extremely important and can make all the difference. Knowing the keys to achieving a really good experience for the client during the construction phase of the project can be thought of as a checklist. Mark talks on his 10 keys to a world class client experience in-depth in today's episode.

If you'd like to subscribe to the series and never miss out on a new episode, visit https://www.surefiresocial.com/remodelingmasterysubscribe/

10 Keys to a World Class Client Experience

Remodeling Mastery is a podcast series that allows you to take a little bit of a time out and think about think about the business not just do it. Each week, host Mark Richardson talks through topics that are thought-provoking and some that are more in the trenches techniques and details.

Today, Mark go in-depth on a few tips and practices he recommends to remodelers who are looking to take that next step and become an authority in the industry.

Are You The Authority?

Thank you for tuning into Remodeling Mastery by Mark Richardson, a podcast series that encourages remodelers to take some time to focus on their business strategies, one step at a time. From week to week, we’ll discuss different aspects of growing a business - some thought-provoking topics, to some that are more in the trenches, focusing on techniques and the finer details.

Today’s episode revolves around the idea of growth management, specifically, how remodelers should approach managing growth in order to position themselves for success today and in the future.


A Remodeler's Guide to Growth Management

Thank you for tuning into Remodeling Mastery by Mark Richardson, a podcast series that encourages remodelers to take some time to focus on their business strategies, one step at a time. From week to week, we’ll discuss different aspects of growing a business - some thought-provoking topics, to some that are more in the trenches, focusing on techniques and the finer details.

In a continuation from last week's episode on the theme of halftime and how you can prepare your business for a strong 2nd half to 2016, Mark Richardson talks further on this idea of being aggressive, but realistic, in your approach to growth.

Managing Expectations for Aggressive Growth

This is Remodeling Insights by Mark Richardson, author, columnist, and business growth strategist. He has authored the best-selling book, How Fit Is Your Business? and most recently, Fit to Grow. This podcast is brought to you by BuildClean -  be known for making your clients’ lives easier throughout your project using BuildClean - Dust Control System - http://buildclean.com/


A World Class Client Experience

Power of 3

Often, many times when you think about failures relating to business it’s so much different than what happens during your normal everyday.  Remodeling businesses tend to have more failures than any other business out there. It is one of the most easy entry businesses out there. You could launch into that profession within 2-3 months by just having a few things.

Why Businesses Fail

The Remodeling Mastery podcast series with host and industry leader, Mark Richardson, makes sense of the complex business of home remodeling, with sharp insights and straightforward guidance to help entrepreneurs grow their business.
Mark has presented to thousands of business and sales leaders across the country. From construction to healthcare, manufacturing to retail, individuals from countless industries have found Mark’s wisdom relevant and delivery powerful. 

Richardson is a Fellow at Harvard University Joint Center for Housing Studies, lectures at MBA programs and writes columns for Professional Builder and Professional Remodeler. Mark was named Ernst and Young Entrepreneur of the Year in 2006 and is a member of NAHB’s Hall of Fame. Mark and his family live outside Washington, DC.