Creating and maintaining an inclusive environment that makes anyone feel welcome requires conscious and consistent effort. Whether it’s presentation, operation, or curation—incorporating your team’s voices in a healthy and organic manner as a business practice requires thinking outside the box.

In this episode of the Rosenfeld Review, you’ll hear from Danielle Barnes, CEO of Women Talk Design, as she and Lou discuss the fundamentals of designing meetings and conference presentations that are more inclusive.

Key points Danielle and Lou address include:

• Remolding non-inclusive systems to which women and non-binary folks are forced to adapt;
• Assigning rotating facilitator roles, and how those roles can promote inclusivity;
• How truly “listening” to those who are speaking can give facilitators the insights they need to curate a fantastic meeting;
• Raising awareness for the consequences of being talked over, and how to drive safety and accessibility in meetings for team members; and
• Tips to improve your natural stage presence when giving a talk.

You’ll also hear insights in how to create more inclusive environments by empowering those whose voices are not heard—and how safe spaces, when done right, help make this happen.

Women Talk Design with Danielle Barnes

Boon Yew Chew is senior principal UX designer at Elsevier and an IxDA local leader and board alumn. He will be a speaker at the upcoming 2023 Enterprise UX  Conference on June 6th and 7th, delivering a session on “Making Sense of Systems – and Using Systems to Make Sense of the Enterprise.”

Systems thinking can seem abstract and theoretical, but Boon reveals some unexpected ways that systems thinking can have a profound impact on individuals and relationships within organizations. Who knew that systems thinking could be an emotional intelligence tool?

Lou and Boon begin today’s episode by discussing the history of systems thinking and how it developed in the ‘40s and ‘50s, mostly within scientific communities, and grew into other fields and disciplines.  It offered a new way of thinking about how things develop and change over time. 

Boon goes on to describe his path into systems thinking and how, with its holistic, big-picture perspective, there is little room for blaming individuals when problems are viewed through a systems thinking lens. A system can give context to the behavior or clashes within an organization and alleviate frustration. Believe it or not, systems thinking can be a relationally lubricating tool.

Systems thinking can help us answer the following:  
 • Where do I fit?
 • Where do the people I’m serving, working with, developing with, and creating for fit within the system? 
 • How is the organization I’m part of itself part of a bigger system?  

A summary of Boon’s insights:
 • Systems thinking helps us understand context, empathize, and understand other people and the context they work in
 • Systems thinking provides a visual language that other people can learn from
 • Language can help reveal not just problems, but how problems relate to each other even when they may not seem connected
 • Systems thinking is a tool that can help with prioritization

What you’ll learn from this episode
The history of systems thinking, especially how it first developed within scientific communities 
The differences between systems and design thinking
How systems thinking can reduce finger-pointing and relational conflict
Why it’s best to embrace messy differences as part of the process
How to bring systems thinking into the workplace without confusing or alienating others

Quick Reference Guide
[0:00:12] Introduction of Boon Yew Chew
[0:02:31] System thinking versus design thinking
[0:04:44] The history of systems thinking
[0:08:51] Being trained in one framework and finding it incomplete in the real world
[0:10:32] Boon explains how he navigated towards systems thinking
[0:16:12] When you feel like your goals are clashing with those of others in the organization
[0:19:08] On labels, understanding, reducing friction, and acceptance
[0:22:16] Enterprise UX 2023 is back!
[0:24:19] Boon’s Enterprise UX talk is titled “Making Sense of Systems and Using Systems to Make Sense of the Enterprise.” Applied aspects of how UX people are using systems thinking in enterprises
[0:27:17] Boon “eats his own dog food” and does “double work” 
[0:27:52] An example of what success might look like
[0:31:45] A summary of how Boon uses systems thinking
[0:35:29] Boon’s gift for listeners

Resources and links from today’s episode:
 • The Fifth Discipline: The Art and Practice of the Learning Organization by Peter Senge: https://www.amazon.com/Fifth-Discipline-Practice-Learning-Organization/dp/0385517254
 • Enterprise UX 2023: https://rosenfeldmedia.com/enterprise-ux-2023/ 
 • Systems Innovation Network, a community of systems practitioners run by systems practitioners: https://www.systemsinnovation.network/

Boon Yew Chew on Systems Thinking as a Relational Tool

Jenae Cohn is executive director at the Center for Teaching and Learning at UC Berkeley and, along with Michael Greer, author of the new book Design for Learning: User Experience in Online Teaching and Learning. Jenae and Michael’s book helps designers create compelling educational content. Think of it as required reading for anyone designing an online course, webinar, training, or workshop. 
Designing a platform intended to educate goes beyond traditional UX design. 

Jenae’s book does the following:
• Looks at the science behind learning and articulates how to help someone be a learner
• Helps designers understand the complex array of needs that learners have and create more purposeful learning experiences 

Learning is motivated by social interactions and emotions. In fact, the learning process is typically social, and most are motivated knowing that they’re not learning in isolation but in or for community. Designers should capitalize on these motivations. 

Tips for making online learning more social:
• Take “temperature” checks throughout the course – for example, a poll or quiz 
• Allow comments on shared artifacts and shared annotation
• Prompt discussions and assign roles if needed 
• Remember that a webinar will not necessarily create a social experience

As designers get started on creating online instructional material, Jenae reminds them to be kind to themselves. After all, designing for learners is an iterative learning process. Also, it’s critical to create checkpoints and opportunities along the way to garner feedback. With the aid of Jenae and Michael’s book, we can depart from the days of dull online courses and make them truly vibrant spaces of growth.

What you’ll learn from this episode
• Why typical online learning platforms are so dull and what can be done differently to make them more engaging and compelling
• How instructional designers and UX designers can learn from one another
• How designers can make online learning more social 
• How designers can know if they’re meeting their goals

Quick Reference Guide
[0:00:21] Introduction of Jenae Cohn
[0:01:41] Design for Learning – Why we need a UX book for learning/teaching products
[0:05:17] Why UX designers may be surprised by what they didn’t know about designing with learning in mind
[0:08:58] What instructional designers can learn from UX designers
[0:12:14] Hybrid environments in learning products 
[0:15:07] DesignOps Summit – Oct 2-6, 2023 https://rosenfeldmedia.com/designopssummit2023/
[0:16:13] Learning is social – how to help online learners stay engaged 
[0:24:58] How a designer can determine if their learners have had a good outcome
[0:30:40] Advice for designers moving into the learning design space
[0:33:29] Jenae’s gift to listeners

Resources and links from today’s episode:
Design for Learning: User Experience in Online Teaching and Learning by Jenae Cohen and Michael Greer https://rosenfeldmedia.com/books/design-for-learning/
The UX of Educational Technology Community https://www.uxedtech.com

Jenae Cohn on Designing for Learning

Intercom co-founder Des Traynor chats with Clearleft CEO and design thought leader Andy Budd. Andy explains why young startups tend to prioritize development over design, the role designers will play in the new world of voice and chat-based UIs, and much more.

Andy Budd, CEO At Clearleft

Lou Rosenfeld talks with a LOT of brilliant, interesting changemakers in the UX world and beyond. Subscribe to the Rosenfeld Media podcast for a bird's eye view into what shifts UX faces, and how individuals and teams can respond in ways that drive success.

Boon Yew Chew on Systems Thinking as a Relational Tool

The Rosenfeld Review Podcast (Rosenfeld Media)

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