In this episode of Tap'd Talks HR Anthony speaks to Julia Yong, Head of Public and Voluntary Sector work at Engine, an organisation that advises and builds AI products for SMEs. They discuss how AI is making a difference on the ground in organisations, its potential to make a real difference, and how its making employees happier and more motivated, and more attached to their jobs.

Getting to Grips with AI in the Workplace

How is AI revolutionizing the workplace and transforming industries by working alongside humans to enhance performance? Tune for an inspiring discussion with Ethan Barhydt from Voiceops, Dr. Miles Beckett from Flossy & Caroline Hodges from Dimer Health. 

#MomentsWithMarianne airs in the Southern California area on KMET 1490AM & 98.1 FM, an ABC Talk News Radio Affiliate! 

In 2025, AI teammates will officially join the workforce, fundamentally transforming how companies operate and succeed. Voiceops CEO & Founder Ethan Barhydt share with us how Voiceops is bringing this future to life today by creating AI teammates that work alongside every member of your go-to-market organization. These AI teammates turn every customer conversation into actionable organizational insights, creating a unified intelligence engine that drives smarter decisions and stronger results across every team. With Voiceops, sales reps receive personalized virtual coaching; marketing teams understand precisely why customers buy or don’t; product teams identify emerging needs; and managers gain auto-generated performance briefs and coaching opportunities. By integrating AI teammates, organizations can transform sales performance, achieve marketing precision, ensure compliance, and multiply team efficiency. https://www.voiceops.com

Flossy, led by Dr. Miles Beckett, is at the forefront of AI innovation in the dental industry. The company's flagship AI agent, Fiona, acts as a 24/7 dental receptionist who speaks to patients like a human. Fiona can book and confirm appointments, conduct follow-up check-ins, verify insurance, and collaborate seamlessly with human office staff—handling tasks that previously took hours of human effort. By deploying AI receptionists like Fiona, smaller, independent dental practices can compete with larger Dental Support Organizations (DSOs) while maintaining the personalized care that patients value most. Flossy's AI "employees" have already delivered exceptional outcomes, including a 40% reduction in staff workload and staffing needs, a 32% reduction in no-shows due to personalized reminders and follow-ups, and a 55% increase in patient satisfaction. https://www.flossy.com 

Dimer Health, co-founded by Caroline Hodge, a two-time cancer survivor and veteran healthcare executive, is pioneering a new model of AI-driven patient care—one where AI and clinicians work hand in hand to deliver smarter, more proactive healthcare. The company offers proactive follow-ups and monitoring of patients at home to reduce the chances of patients returning to the hospital. Dimer Health's approach empowers clinicians by handling routine tasks, flagging potential risks, and making patient interactions more meaningful. The impact is significant: a 68% reduction in hospital readmissions, AI-powered early detection of complications, personalized care plans dynamically updated with real-time insights, and AI-driven documentation that reduces paperwork and frees clinicians to focus on care. By merging AI's precision with human expertise, Dimer Health is making high-quality, proactive care accessible—even for underserved communities that are often left behind. https://www.dimerhealth.com/

For more show information visit:
www.MariannePestana.com


AI & The Future of Work with Ethan Barhydt, Dr. Miles Beckett & Caroline Hodges

We explore the concept of "cognitive debt", which describes the hidden costs associated with over-relying on AI tools like ChatGPT for mental tasks. It argues that while AI offers immediate convenience, it can lead to long-term diminishment of human cognitive abilities such as memory, creativity, and critical thinking, much like technical debt in software development. The text highlights how excessive AI use can result in homogenized ideas and a decline in individual and team accountability, as users may outsource their judgment and understanding. Ultimately, it advocates for a balanced, human-centered approach to AI, encouraging its use as an augmentation tool rather than a replacement for human intellect to prevent these negative cognitive impacts.

Beware Cognitive Debt: When AI Assistance Becomes Cognitive Dependence

In a single moment your life can change!  “Moments with Marianne” is a transformative hour that covers an endless array of topics with the ‘best of the best.’ Her guest are leaders in their fields, ranging from inspirational authors, top industry leaders, business and spiritual entrepreneurs.  Each guest is gifted, and a true visionary!  A recognized leader in her own work, and while teaching others to develop, refocus, and grow; Marianne will bring the best guest, and sometimes a special surprise.  Don’t miss this – you never know just which ‘moment’ will change your life forever.

At Tap’d, we help you make sense of the Future of Work, making technology understandable and easy to adopt. Our HR experience and consultancy = Your performance.

New tracks tagged #AI in the Workplace