Este episodio de #capsulasdecustomerengagement explica lo que es Conversational AI y Conversational Chatbots, sus ventajas y desventajas, consideraciones de implementaciones, y menciono varios de los proveedores en esta categoría de la industria. Más hablo de la importancia de tener de datos limpios, y una omnicanalidad ya establecida como base para moverse al Conversational AI.

Chatbots vs Chatflows
https://www.youtube.com/watch?v=2HMrfW9MArM&t=0s

MasterClass - Omnicanalidad para el Customer Engagement
https://solvisconsulitng.mykajabi.com...

#conversationalai #cx #omnichannel #chatbots #chatflows #yalo #kore.ai #amazonlex #nuance #intercom #rasa #liveperson #ibmwatson #solvis 
#podcastdecrm
#conversacionesdecrm
#capsulasdecustomerengagement #tomandocafeconjesushoyos 

Advisory: https://www.cx2advisory.com/
Consultoría e Implementaciones: https://www.solvisconsulting.es/
Podcasts: https://podcast.cx2advisory.com/
Blog: https://www.cx2advisory.com/blog
MasterClass: https://solvisconsulitng.mykajabi.com/
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LinkedIn: https://www.linkedin.com/in/jesushoyos/


Nota: Dependiendo de las condiciones (lugar, hora, conexión de la Internet, dispositivos), la grabación del video puede tener algunas fallas de técnicas. Mil disculpas por adelantado.

Conversational AI: Potenciando la Omnicanalidad para una Experiencia Interactiva

Nos acompaña Federico Müller, Consultor en Transformacion & Negocios Digitales, que ha tenido la experiencia de estar como implementador, consultor, comprador y proveedor de diferentes soluciones de Conversational AI. Hablamos de tendencias y realidades en #conversacionesdecrm 

Federico Müller: https://www.linkedin.com/in/federicomuller/

Conversational AI: Potenciando la Omnicanalidad para una Experiencia Interactiva
https://youtu.be/YrOaaZCkPio?si=ozZ-XYqLk6pgcG5W

Chatbots vs Chatflows #capsulasdecustomerengagement 
https://youtu.be/2HMrfW9MArM?si=PAO1qoh4fw5PXIoj

Temas:
💡 WhatsApp es el canal más popular para vender y ofrecer servicio al cliente, utilizando chatbots e inteligencia artificial.

☎️ A pesar del auge de los canales de comunicación digital, el factor humano y la necesidad de interacción humana todavía juegan un papel significativo en el servicio al cliente, ya que las personas a menudo prefieren hablar con una persona real para ciertos temas como la salud y las telecomunicaciones.

🗣️ El uso de inteligencia artificial conversacional en el servicio al cliente puede eliminar fricciones y proporcionar una experiencia fluida a través de diferentes canales.

💬 La verdadera inteligencia conversacional se da cuando una empresa sabe proactivamente cuándo es necesaria una intervención humana, lo cual es un giro de 180 grados en el enfoque del servicio al cliente.

💡 Las capas culturales e industriales, junto con las preocupaciones sobre la privacidad, son consideraciones importantes al implementar IA conversacional en CRM y la experiencia del cliente.

💡 La conversión de datos en información y conocimiento es un desafío crítico para las empresas, ya que muchas a menudo se quedan atrapadas en el mundo binario de los datos sin extraer información significativa.

🧠 Entender y utilizar los datos es crucial para humanizar la IA y evitar errores en el desarrollo de la inteligencia artificial.

Inteligencia Artificial Conversacional: Realidades y Futuro en CRM y Experiencia del Cliente #ia #cx

Tiffani L. Gray brings over 20 years of experience to this #HRTechChat, where she speaks to Dylan Teggart about lessons learned, collaborative teams, and conversational AI. Currently, she holds the position of Payroll Manager at Riverside Health Systems, overseeing payroll for 11,000 employees. Tiffani's impressive career includes working in payroll for the state of Virginia and serving as the Director of Membership of the Hampton Roads Chapter of PAYO (2020-2021 Past President) and Secretary of the Virginia Statewide Payroll Conference Board. Her outstanding contributions were recognized in 2022 when she was awarded the prestigious Payroll Professional of the Year by the VA Statewide Conference. In May of the same year, she was inducted into PAYO’s National Speaker Bureau and accepted as a Contributing Writer for PAYTECH magazine.

#HRTechChat: Streamlining Payroll with Tiffani Gray's Expert Insights

Hello there, tech enthusiasts! This is Aurora from AI Tech News Today, bringing you the latest buzz in artificial intelligence. Today is November seventh, two thousand twenty-four, and we have some exciting updates for you.

Microsoft patents system to reduce AI hallucinations with sources. Microsoft has received a patent for a new method aimed at curbing the infamous issue of "hallucinations" in artificial intelligence. The heart of the solution is called a "response-augmenting system." This tool enhances AI responses by automatically fetching information from external sources, aiming for more accurate and reliable outputs. Finally, we might get a break from the "creative" but ultimately erroneous answers!

Wendy’s uses Palantir AI to optimize Frosty supply and boost efficiency. Fast-food chain Wendy’s is harnessing the power of artificial intelligence through a collaboration with Palantir Technologies. This partnership aims to streamline their operations, especially around the supply of the beloved Frosty dessert. With AI managing inventory across over six thousand U.S. locations, the company hopes to avoid both wasteful stockpiling and disruptive shortages during peak periods. Frosty's for all!

Over half of shoppers seek AI-powered, personalized retail experiences. A recent survey reveals that more than fifty percent of consumers are eager for enhanced shopping experiences driven by artificial intelligence. Among younger shoppers, seventy-three percent of Generation Z and seventy-four percent of zillennials express interest in AI-enhanced retail interactions. It seems that the future of shopping might be tailored just for you, thanks to AI.

OpenAI acquires Chat.com domain in multi-million dollar deal. In a strategic move, OpenAI has purchased the domain "chat.com" for a considerable sum, signaling plans for a broader expansion beyond its existing offerings like the “Generative Pre-trained Transformer” models. This acquisition hints at an impending new wave of services centered around conversational AI, possibly paving the way for innovative products that redefine user engagement.

NVIDIA’s new AI tools boost robot learning and humanoid development. NVIDIA has launched advanced tools designed to accelerate the learning capabilities of robots and support the development of humanoid robots. With features like high-speed world-model processing, these innovations aim to enhance how machines learn from their environments, leading to smarter automation and robotics. It appears the future of robotics is looking more human-like!

That's a wrap for today’s AI news! With advancements happening every day, it’s exciting to see how artificial intelligence continues to shape our world. Stay tuned with us at AI Tech News Today for more updates on technology and AI developments. Until next time, keep your curiosity alive!

Microsoft Tackles AI Hallucinations, Wendy’s Enhances Frosty Supply with Palantir AI, and OpenAI Acquires Chat.com for Future Expansions

Hello everyone! This is Aurora with AI Tech News Today, reporting on the latest happenings in the dynamic field of Artificial Intelligence. It’s December sixteenth, twenty twenty-four, and we have some exciting stories for you today. Let's dive right into it!

OpenAI's 12 Days of Shipmas: Day 8: ChatGPT web search with citations. OpenAI has launched a new feature that combines conversational AI with web search capabilities. Users can now receive immediate and accurate answers sourced from reputable websites, improving the way we access online information. This innovation is meant to enhance user interaction and ensure responses are both timely and reliable.

OpenAI defends for-profit plans as Musk and Meta push back. The legal tussle between OpenAI and Elon Musk has taken a new turn, with OpenAI releasing communications to counter Musk's critiques regarding its profit-driven approach. Meta Platforms has also weighed in, as this escalating battle raises questions about the future of AI governance and commercialization.

Google NotebookLM redesign adds audio interaction and premium plan. Google has unveiled an updated NotebookLM, featuring a revamped interface that supports audio interactions. Users can now subscribe to a premium version called NotebookLM Plus, which offers enhanced functionalities to boost productivity and creativity in note-taking.

Microsoft Phi-4: Compact AI model excels in math and reasoning. Microsoft has introduced Phi-4, a new AI model with only fourteen billion parameters, which surprisingly outperforms larger models, including GPT-4 and Gemini Pro 1.5 in specialized tasks. This development highlights the efficiency of compact models in tackling complex reasoning and mathematical problems.

Pika 2.0 launches with scene control, challenging OpenAI’s Sora. Pika, a startup known for AI video generation, has released Pika 2.0. This latest version offers users increased control over video scenes, allowing for greater customization and realism in AI-generated content, raising the competitive stakes in the AI video space.

That’s all for today’s updates! Make sure to tune in for more breaking news and insights in AI. Stay informed and curious about how technology continues to evolve and shape our world!

OpenAI Launches Enhanced ChatGPT with Web Search, Microsoft Introduces Efficient Phi-4 AI Model, and Google Revamps NotebookLM for Audio Interaction

AI Powered- Restaurant IVR

I’m curious if you’ve had any conversations lately about robots. 
 
That sounds like a joke. But just this week I made a mention to some friends of a small robot that parents can buy for their children who may be struggling socially. This robot helps the child embrace the pain of bullying and social outcasting and apparently teaches them social skills. I don’t love the idea of a robot teaching a kid how to be social (oxy-moron if I ever heard one), but for the parents at their wits end with a hurting kid, I sincerely hope this little alien-shaped bot brings some relief to that family and that poor kid.

Friends, it's 2025, and the Hollywood fantasy-style films we’ve been watching for the last 30-ish years are starting to come true in small but incredibly effective ways…


#10 Resonant Response- Stay Human. Even If The Robots Are Coming with Calley Bliss

Welcome to AI with Shaily! 🤖✨ Shailendra Kumar, a passionate guide in the world of artificial intelligence, shares exciting news about Google's latest innovation in search technology. Google is introducing a brand-new AI Mode that’s revolutionizing how we search online. Gone are the days of waiting in line or signing up for special access—this powerful AI feature is now live for everyone, no hassle involved! 🚀

Powered by Gemini 2.5, Google's most advanced AI model yet, this AI Mode can take your complex questions, break them down into manageable parts, and scour the web to provide highly relevant, verified answers. Instead of just a list of links, you get a smart, concise summary—like having a knowledgeable friend who’s done all the research for you. 📚💡

A cool new feature is the voice input waveform animation that appears when you speak your query aloud. This sleek visual not only looks great but makes interacting with the AI feel natural and conversational, almost like chatting with a real person. 🗣️🎙️ Plus, Google is working on “Search Live,” a real-time, back-and-forth conversational feature powered by Project Astra, turning your search experience into an interactive dialogue with your AI buddy. 🤝💬

Shailendra reflects on his own experience with conversational AI, describing it as unlocking a superpower for the brain—complex questions that once caused headaches are now handled smoothly and intelligently. This upgrade isn’t just incremental; it’s a glimpse into a future where search engines truly understand and interpret information. 🧠⚡

A helpful tip from Shaily: when you have a multifaceted question, try naturally breaking it down while talking to AI Mode. Thanks to Gemini’s deep reasoning, the AI will understand each part and craft a coherent, insightful response. 🧩🔍

What does this mean for all of us? Google is reshaping how we explore and consume knowledge, making search more intuitive, insightful, and interactive than ever before. 🌐✨

Shaily closes with a thoughtful quote from Arthur C. Clarke: “Any sufficiently advanced technology is indistinguishable from magic.” With Google’s AI Mode, that magic feels closer every day. ✨🔮

If you enjoyed this update, Shailendra invites you to follow him on YouTube, Twitter, LinkedIn, and Medium for more crisp, useful AI news. He’s curious about what questions you’d ask Google’s new AI if it could fully understand you—so don’t hesitate to share your thoughts in the comments. Until next time, this is Shailendra Kumar, signing off from AI with Shaily. Stay curious! 🌟👋

Google’s AI Mode: The Future of Search is Here

Welcome to *AI with Shaily*! 🎉 I’m Shailendra Kumar, your friendly guide into the exciting world of artificial intelligence 🤖. Today, we’re exploring some incredible AI upgrades YouTube introduced in 2025 that are revolutionizing how we find and interact with videos 🎥.

Picture this: last month, while planning a spontaneous trip to Hawaii 🌴, I discovered YouTube’s new AI-powered search results carousel. If you’re a YouTube Premium user in the U.S., typing something like “best beaches in Hawaii” instantly shows a carousel filled with AI-curated summaries and video snippets highlighting specific beaches 🏖️. This feature isn’t just about saving time—it cuts down hours of endless scrolling to just minutes, helping you get right to the good stuff ⏳✨.

But that’s only part of the story! YouTube is also experimenting with conversational AI, allowing users to chat naturally with the platform to refine searches and get personalized answers 💬🤖. Imagine having a smart assistant who understands your preferences and adapts instantly to help you find exactly what you want. Plus, AI-generated video summaries are becoming more widespread and might soon be mandatory, condensing entire videos into bite-sized descriptions 📝🎬. This helps viewers decide what’s worth their time without watching the whole video.

Of course, some creators worry these summaries could reduce full video views and impact revenue 💸. It’s a valid concern and highlights the delicate balance between embracing new tech and supporting creators. As someone deeply involved in AI, I see this as a chance for creators to rethink storytelling and make content even more captivating from the start 🎯🔥.

Here’s a bonus tip for viewers and creators alike: When tackling complex topics, use the AI carousel to quickly narrow down options, then dive deep into videos that truly connect with you 🔍❤️. Creators, think about how your thumbnails and intros can work hand-in-hand with AI summaries to instantly grab attention 🎨🎥.

To wrap up, I’ll share a quote from computer scientist Alan Kay: “The best way to predict the future is to invent it.” 🚀 YouTube’s AI upgrades aren’t just updates—they’re inventions shaping how we’ll consume digital content in the future 🌐✨.

Stay connected with me, Shailendra Kumar, on YouTube, Twitter, LinkedIn, and Medium—links are in the description 📲. If you enjoyed this episode, please subscribe and share your thoughts in the comments: How do you feel about AI summaries changing the way we watch videos? 💬👀

Thanks for tuning into *AI with Shaily*! Until next time, keep exploring, keep wondering, and keep embracing the future! 🌟🤖✨

YouTube's 2025 AI Revolution: Smarter Searches, Summaries, and Storytelling

In this episode of Bit & Being short, we dive into the world of Dyadic AI, - Meta’s groundbreaking research that’s helping machines grasp the full-body choreography of human conversation. Beyond words, it’s about timing, eye contact, nods, and the silent signals that build rapport. You’ll hear how this technology is shaping more natural interactions in virtual meetings, customer service, and digital collaboration, - where avatars don’t just talk, they listen like people do. Join us as we unpack how AI is closing the gap between understanding language and understanding us.

Bit & Being - DYADIC AI: The Next Big Leap in Human-AI Interfaces

Unlock the secrets of data mastery with Shailendra, a 27-year veteran in AI, ML, and Data Science, driving AU$ 6 Billion in transformative value. As the author of 'Making Money out of Data,' their strategies redefine digital success. With expertise honed at IBM and Accenture, they drive innovation and data monetization. Explore how loyalty programs like Flybuys and Everyday Rewards revolutionize business—connect with Shaily today.

Podcast con sugerencias y tips de CRM, Engagement, Marketing, Ventas, Servicio, Comunidades y Redes Sociales (Customer Relationship Management).

The buying cycle for enterprise software and technology shouldn't be a power struggle between departments. 3Sixty Insights is a research, advisory, and consulting firm providing deep understanding of how to bridge the gap in perception and priorities between stakeholders. Through our research, we unearth strategic approaches for streamlining the decision-making process, successfully managing solutions, and maximizing value from business software and technology investments.

New tracks tagged #Conversational AI