Jon Yarlett is the founder and COO of Intelligent Sourcing magazine. He recently founded a new trade association focused on impact sourcing titled the Impact Sourcing Alliance. The role of the new alliance&nbsp;is to support the education and information&nbsp;sharing of Impact Sourcing globally across the broad BPO and CX community.&nbsp;&nbsp; Jon is an old friend of CX Files and has often published articles by Peter and Mark in his magazine. In this discussion with Peter he explores why impact sourcing has become so important to the CX community and what the new alliance hopes to achieve.&nbsp;    &nbsp;

Jon Yarlett - Impact Sourcing Alliance - The Role of Impact Sourcing In BPO and CX

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Cedar Fair Entertainment is one organization that takes fun very seriously. In fact, the company's NYSE ticker symbol is FUN. Since its founding, the company has since established itself as an industry leader in the recreational and hospitality industries with 15 amusement and water parks, 6 hotels and other park-related resort properties throughout the lower 48 states and in Canada. 

As everyone knows, however, in business today there is no fun without the support of technology fundamentals and innovation. Leading this effort for Cedar Fair is CIO Ty Tastepe, who joined the company about two years ago and oversees its technology strategy, implementation, and operational support across all the company's properties. 

In this IDC CIO Executive Council Future Forward podcast interview, we talk with CIO Ty Tastepe about his challenges and thoughts on the impact such emerging and evolving technologies as Generative AI will have on the organization's approach to technology enablement.

Future Forward Podcast Interview with Ty Tastepe, CIO at Cedar Fair - Part 1

In Part 2 of this IDC CIO Executive Council Future Forward podcast we continue our conversation with Ty Tastepe, CIO at Cedar Fair Entertainment, an industry leader in the recreational and hospitality industries with 15 amusement and water parks, 6 hotels and other park-related resort properties throughout the lower 48 states and in Canada. 

Ty explores a number of areas in the podcast, from customer experience to AI.  We talk with this innovative and fun-focused CIO about his challenges and thoughts on the impact emerging and evolving technologies will have on the organization's approach to technology enablement.

Future Forward Podcast Interview with Ty Tastepe, CIO at Cedar Fair - Part 2

In the seventh episode of our national conversation series on customer service, Denese Waiters, Director of Customer Service Advisory and Omnichannel Practice Leader at J.D. Power, is joined by Jay Baer, a renowned entrepreneur, author, and customer experience expert. Together they discuss the evolving landscape of customer expectations, the importance of speed and responsiveness, and the role of personalization in customer service to create even better experiences for customers.

Host: J.D. Power Expert, Denese Waiters, Director, Customer Service Advisory and Omnichannel Practice Leader
Special Guest: Jay Baer, Hall of Fame keynote speaker, and New York Times Best-Selling author

State of Customer Service: Exploring the Future of Customer Service

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Beza Tekola is a doctor. She is a gastroenterologist based in Fairfax, Virginia. Beza founded Suture BPO to help manage the back office processes within healthcare organizations. In this conversation with Peter Ryan, Beza talks about why healthcare needs BPO expertise and what is especially important about the healthcare industry.   &nbsp;

Beza Tekola - Suture BPO - Improving The Patient Experience In Healthcare

Welcome to the Tearsheet Podcast. I’m Tearsheet’s editor in chief, Zack Miller.

In this podcast, I welcome Jonathan Valenti, a principal with Deloitte Consulting, who leads an offering at Deloitte called Customer, Experience, and Marketing Strategy, particularly in the context of financial services.

Jon shares insights on evolving customer expectations, the importance of personalization, and the influence of experiences from other industries on financial services. We discuss the role of technology in meeting customer demands, including faster onboarding and the development of budgeting tools. 

Jon also highlights the growing emphasis on equity and inclusion in financial services, addressing how institutions are striving to represent diversity in leadership and design more accessible services. We conclude with a discussion on recent market events and the impact on customer strategies, including the need for diversification and partnerships within the industry.

This is part of a four part series we’re doing with Deloitte’s financial services leadership on the trends shaping our industry today and out into the future.

Here’s my conversation with Jonathan Valenti.

Customer expectations in a digital world with Deloitte's Jonathan Valenti

Robb and Josh welcome Shep Hyken for a conversation about the evolution of customer experience and the role AI will take in moving it forward. As a sought-after keynote speaker and the bestselling author of numerous books, including "Be Amazing or Go Home," Shep has a deep understanding of what companies are up against when it comes to creating truly dynamic experiences. This lively discussion explores those constraints as well as the massive possibilities new technologies have unlocked.

Shep Hyken, Bestselling author and CX expert // Invisible Machines S2E13

Terry Rybolt is the Chief Revenue Officer at LiveXchange Technologies. He is based in Boston. LiveXchange is a platform that allows companies to augment their existing customer service processes with a team of gig workers - a bench of GigCX. This talent can be called on daily or occasionally, as and when it is required. It works for companies that manage their CX internally and also if a BPO is managing the process. Terry recently published a new book - co-authored with Mark Hillary - on GigCX so Mark called him up to ask about the book and some of the trends in GigCX that Terry has been recently observing. Follow the link below for more information on the new book:    &nbsp;

Terry Rybolt - LiveXchange - GigCX And The Benefits Of A Flexible Workforce

UX Magazine presents the Invisible Machines podcast.
Conversational AI is going everywhere. Join great weekly conversations with experts in a podcast about conversational AI and hyperautomation, covering the intersection of UX, business, technology and design.

Robb Wilson and Josh Tyson, authors of Age Of Invisible Machines, the first bestselling book about conversational AI, envisioned the moment we’re in with ChatGPT and the AI revolution. Join weekly as they continue their discussion with leading thinkers and doers.

Tearsheet is news, opinion, and analysis on the business of finance.

Candid conversations with senior executives, fintech entrepreneurs, investors, industry experts -- all weigh in on the trends impacting the industry and the disruptive impact technology is having on the business.

Where social media, technology and finance intersect.

British/Irish writer based in São Paulo - focused on technology, futurism, and #CX

J.D. Power is a global leader in consumer insights, advisory services, data and analytics.

New tracks tagged #Customer Experience