In this episode of the Platform Podcast, Cotera Founder Ibby Syed and Paige Zachs, Head of Operations and Customer at Coterie, explore the intersection of AI and customer experience (CX) in trust & safety. They discuss how CX leaders are leveraging AI-powered tools to enhance customer safety, manage brand risks, and streamline workflows - emphasizing the critical role of CX leaders acting as the "CEO of the customer." The discussion also covers potential pitfalls of mismanaged AI and the importance of robust processes and real-time analytics in safeguarding brand reputation. You'll get insights into the future of AI in CX and advice for leaders navigating this evolving landscape.

AI-Driven Trust & Safety: How CX Leaders Navigate Risks and Enhance Customer Experience

🚀 Unlock the Secret to Transforming Sales Conversations!🚀

In this episode of **Growth Amplifiers**, we dive into a powerful success story that showcases how a simple shift in approach can revolutionize your sales process and drive incredible results. 

Join us as we explore Cheryl's journey from struggling with sales to thriving with a game-changing strategy. 

Discover how a personalized and structured experience can turn cold leads into high-value clients without the pushy sales tactics.

🔍 In this episode, you’ll learn:

✅ How to transition from a price-quoting approach to a value-driven experience.

✅ The power of creating a branded offer that resonates with your prospects.

✅ The impact of crafting a structured process that aligns with client needs and goals.

✅ How to shift from sales to enrollment, resulting in higher ticket sales and increased enthusiasm.

If you're tired of feeling like you're pushing your products and services, this episode will show you a better way to connect with potential clients and grow your business.

📣 Don’t miss out—tune in now to find out how you can apply these insights to your own practice and start achieving amazing results!

👉 See accompanying blog post 
https://growthamplifiers.com/how-to-engineer-an-experience-to-excite-customers-into-action/

How to Engineer an Experience to Excite Customers into Action

Binnen klanttevredenheid zijn er drie veelgebruikte methodes om sentiment te meten: Net Promoter Score (NPS), Customer Satisfaction Score (CSAT) en Customer Effort Score (CES). Elk heeft zijn eigen sterke punten en toepassingen. In deze blog duiken we dieper in deze methodes, bespreken we wanneer je ze het beste kunt gebruiken en geven we praktische tips voor implementatie.

Lees hier het artikel: https://www.invalshoek.nl/blog/nps-csat-ces/

NPS, CSAT & CES: wanneer gebruik je welke methode?

This podcast is generated by NotebookLM of Feedbackly's ebook "Emotional Value Index (EVI®) - The next big thing in CX since the NPS". More information on www.feedbackly.com

AI-generated podcast of the ebook about Emotional Value Index (EVI®)

This audio summary of Dan Gingiss's Marketing Track presentation at our UWEBC Annual Conference on October 1, was auto generated using Google's Notebook LM tool.

In today’s competitive landscape, standing out requires more than just great products or prices. Join Dan Gingiss, customer experience expert and former Fortune 500 executive, to discover how remarkable customer experiences can be your ultimate differentiator. Based on his book, “The Experience Maker,” Dan will share practical strategies and examples from various industries to show how creating memorable experiences can turn customers into loyal advocates. Learn how to make customer experience your strongest competitive advantage and walk away with actionable insights to deepen your customer connections.

A Remarkable Customer Experience Is Your Biggest Competitive Advantage

Learn how Journey Mapper helps to transform Customer Support into a revenue growth engine that is human centric and a valuable asset for your business. A candid conversation about how Journey Mapper helps VPs of Customer Support, Chief Customer Officers and CXOs find a perfect balance of A.I. implementation and business growth tactics through training, innovation and a combined experience of 40 years in B2B SaaS growth for leading EU SaaS companies including Google, Salesforce, Segment, Digital Asset, Boxever, Glofox and numerous high potential tech startups.

Journey Mapper: The rise of CX 2.0 and Human Centric Customer Support

This audio summary of Isabelle Zdatny's Customer Service Track presentation at our UWEBC Annual Conference on October 1 was auto-generated using Google's Notebook LM tool.

Customer experience is about more than just gathering and sharing data. It is a critical strategic asset for the organization, empowering it to sense, interpret, and respond to its ever-evolving business landscape. However, most CX programs aren’t yet set up to play this transformative role inside their organizations. Isabelle will explore how to build a “Modern” CX program capable of infusing a deep understanding of customers into every decision and activity. Through practical advice and examples from best-in-class organizations, you’ll discover how to build a program capable of helping your organization thrive in the era of disruption.

The Future of Customer Experience

This audio summary of Michael Hinshaw's Customer Service Track presentation at our UWEBC Annual Conference on October 1 was auto-generated using Google's Notebook LM tool.

Every business lives—or eventually dies—by how well it serves its customers. But most companies don’t embed this imperative into their operational DNA, especially as they get bigger and more complicated. Drawing on the concepts introduced in his and Diane Magers’ book Experience Rules! The Experience Operating System (XOS) and 8 Keys to Enable It (Manuscripts Press, 2024), Michael will help you learn the basics that enable a more structured approach to the science and art of customer-centricity in ways that will help you match fast-changing customer and employee expectations, market dynamics, and innovation.

Introducing the Experience Operating System (XOS)

A NotebookLM-created podcast introducing Product-Led Customer Experience (PLCX) — a design framework build atop Product-Led Growth. 

Introduction to PLCX Design

Discover how e-signatures revolutionize customer experience! In this episode, learn why KONSIGN is your go-to solution for speed, security, and seamless transactions. Elevate your business with insights on improving workflows and building customer trust.

Visit: https://konze.com/blog/why-esignatures-are-the-secret-sauce-to-a-better-customer-experience


Why E-Signatures are the Secret Sauce to a Better Customer Experience?

In this episode of CX Talks, host Simon Blosse is joined by CX strategy experts Julien Kervella and Loic Le Fouest, to explore the evolving landscape of customer experience. Together, they discuss the transformative power of customer-centric strategies in navigating today's complex market dynamics.

From the growing impact of AI and personalisation to fostering trust and community in a world of self-directed consumers, Simon, Julien, and Loic dive deep into the trends reshaping CX. They also tackle the challenges organisations face in embedding CX at a strategic level, emphasising the importance of leadership buy-in, cross-functional collaboration, and sustainable, customer-first approaches.

Julien shares his insights on aligning CX strategy with organisational goals, while Loic reflects on the shift from reactive customer service to proactive customer success. This episode offers a roadmap for businesses looking to thrive in an era where every strategy is a CX strategy.

For more information and to read the transcript, visit our website: https://clarasys.com/insights/thinking/podcast/future-proofing-cx-trends-trust-and-strategy

Future-proofing CX: Trends, trust, and strategy

Marcia speaks with Jamie Gorski, the chief experience officer for GID-Windsor Communities. Jamie shares her strategy for centering the customer and explains why multifamily marketing has become a tradition in her family.

https://www.apartments.com/grow/learning-center/minutes-with-marcia-b-jamie-gorski

Minutes with Marcia B.

Jamie Gorski on How to Anticipate Customers' Future Needs

Marcia chats with Tony Sousa from RPM Living. They discuss how a former news anchor and limousine driver found his purpose in the multifamily industry, why it’s important to surprise and delight your residents, and what it means to give back from a global perspective.

https://www.apartments.com/grow/learning-center/minutes-with-marcia-b-tony-sousa

Tony Sousa on What Customer Service Looks Like in a Post-COVID World

Hosted by Kyle James, this podcast dives deep into the world of B2B SaaS, featuring conversations with experts in go-to-market strategies. With over 15 years of experience across customer success, sales, marketing, and more, Kyle brings a wealth of knowledge and a passion for storytelling to every episode.

In Season 1, we tackle five key questions shaping the future of B2B SaaS:

How are AI and automation transforming teams?
What’s the impact of AI-powered personalization on the customer journey?
How are companies leveraging big data to enhance decision-making and experiences?
What roles do integrations and cloud platforms play in scalability?
How critical is omnichannel communication for retention and CX?
Each week, we’ll learn from innovators who share their successes, challenges, and lessons learned. Tune in, share, and join us as we explore the strategies driving B2B SaaS forward!

GTM Innovators Introduction

Elite service isn't about freebies—it’s about frictionless experiences.
The best casino marketers don’t wait for players to ask—they anticipate needs before they arise. From high-touch VIP programs to seamless guest experiences, discover what a "White Glove" hospitality strategy at the Big Game can teach us about creating unforgettable casino moments.
Learn more at www.jcarcamoassociates.com/.
Get insights delivered to your inbox: www.jcarcamoassociates.com/casino-mark…newsletter/
Join the most effective casino marketing training. https://casinomarketingbootcamp.com/


The Big Game Experience: A Masterclass for Casino Marketers

Dan shares his unconventional path into marketing, how he built a brand team from scratch, and why empathy and storytelling are critical in today's fast-moving marketing landscape.

Marketing Leadership 101: Building Teams & Brands | Growth League Podcast ft. Dan Smith

Janelle opens up about the challenges of transitioning from a solo marketer to managing a team, including the art of delegation, nurturing team trust, and learning to lead with empathy and self-awareness. She also offers a candid look at balancing personal tragedy with professional accountability, illustrating the importance of work-life integration over work-life balance.

Owning Strengths & Gaps As A Leader | Growth League Podcast ft. Janelle Brenner, Director of Marketing & Communications at Maclab Development Group

Discover how Rob’s foundational beliefs in human connection, emotional marketing, and customer experience have shaped his approach to scaling businesses. Learn about his insights from his Disney mentorship, the challenges of scaling a brand while staying connected with customers, and why he believes that the key to success lies in understanding people’s emotions, not just selling products.

Connecting Dots That Drive Success | Growth League Podcast ft. Rob Ell, Dir. of Marketing, Freshslice Pizza

The UWEBC brings together executives, managers and senior practitioners from leading companies to learn from each other in the areas of marketing, human resources, technology, supply chain, and customer service.

Scale up your Edu-Immigration Business with #1 IT Solutions by Building exceptional #SaaS software solutions to help critical business functions.

Minutes with Marcia B. is a podcast from Apartments.com. Join multifamily expert Marcia Bollinger as she sits down with leaders across the industry to discuss their success stories, defining moments, and personal insights.

Julia Carcamo is one of the best brand marketers in the casino industry. A Latina from New Orleans, she paved her career from the days of riverboat gaming to the Las Vegas Strip and beyond. She shares lessons learned along the way for marketers to create their one paths to success.

Invalshoek is een baanbrekend online marketing bureau in Amsterdam. We helpen B2B bedrijven bij het oplossen van complexe problemen en het verslaan van de concurrentie. Dit doen wij door online marketing, online adverteren en CRM campagnes te ontwikkelen en uit te voeren die zorgen voor meer leads van hoge kwaliteit – leads die sneller klant worden.

Bezoek onze website: https://www.invalshoek.nl

Never Mind the Pain Points, hosted by Clarasys, is a podcast dedicated to all the current challenges businesses are facing. Each episode is hosted by a Clarasys employee, that has deep expertise in the subject matter of each episode. The hosts are joined by a variety of fantastic, interesting and knowledgable guests from the world of business and together they discuss pain points that organisations face and what you can do to overcome them! 

Whether you are a part of an organisation that face these problems and are looking for ways to overcome them or you just have a strong interest in knowing more about the topics covered, then this is the podcast for you!

Welcome to "𝗚𝗿𝗼𝘄𝘁𝗵 𝗔𝗺𝗽𝗹𝗶𝗳𝗶𝗲𝗿𝘀", the definitive podcast for coaches, business advisors, and consultants focused on delivering transformative experiences for their clients. This podcast is your resource for advanced strategies, essential tools, and deep insights that enable you to connect effectively with ideal customers, engage your audience on a deeper level, and introduce new possibilities to your clients.

𝗛𝗲𝗿𝗲’𝘀 𝘄𝗵𝗮𝘁 𝘄𝗲 𝗰𝗼𝘃𝗲𝗿:

𝗙𝗼𝘀𝘁𝗲𝗿 𝗮 𝗦𝘁𝗿𝗼𝗻𝗴 𝗮𝗻𝗱 𝗖𝗼𝗻𝗳𝗶𝗱𝗲𝗻𝘁 𝗠𝗶𝗻𝗱𝘀𝗲𝘁: Equip yourself with the mental strength to overcome challenges and empower your clients to do the same.

𝗘𝗻𝗴𝗮𝗴𝗲 𝗪𝗶𝘁𝗵 𝗬𝗼𝘂𝗿 𝗔𝘂𝗱𝗶𝗲𝗻𝗰𝗲: Learn actionable techniques to captivate your audience and ensure your messages resonate and inspire.

𝗘𝗻𝗿𝗼𝗹𝗹 𝗠𝗼𝗿𝗲 𝗜𝗱𝗲𝗮𝗹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀: Discover targeted strategies to connect with ideal prospects seamlessly and subtly guide them to new transformative opportunities.

𝗖𝘂𝗹𝘁𝗶𝘃𝗮𝘁𝗲 𝗮 𝗚𝗿𝗼𝘄𝘁𝗵 𝗖𝘂𝗹𝘁𝘂𝗿𝗲 𝘄𝗶𝘁𝗵 𝗦𝘁𝗿𝗼𝗻𝗴 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Develop leadership qualities that foster an environment of continuous improvement and resilience.

𝗦𝗶𝗺𝗽𝗹𝗶𝗳𝘆 𝗮𝗻𝗱 𝗦𝗰𝗮𝗹𝗶𝗻𝗴 𝗬𝗼𝘂𝗿 𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗲: Explore ideas and methods to streamline your operations and expand your impact without compromising the quality of your services.

Each episode of Growth Amplifiers includes insightful discussions, practical advice, and interviews with industry leaders.

Whether you’re looking to refine your consulting methods, inspire transformative change in your clients, or lead with more significant influence, this podcast will help you turn every consulting opportunity into a milestone of growth.

Tune in to transform the way you engage, coach, and lead, making your practice more efficient and scalable!

We want to know when, how and why our guest small business owners experienced growth and scale. Regardless of how that growth was initiated, we are interested to hear about how it happened, what they did to handle it and their tips and tricks for re-creating it based on experience.

We also key in on stories about Team Leadership and Personal High Performance Habits. We want to hear about both, based on our guest's experience because oftentimes success here serves as the foundation for business growth.

New tracks tagged #Customer Experience