Dan shares his unconventional path into marketing, how he built a brand team from scratch, and why empathy and storytelling are critical in today's fast-moving marketing landscape.

Marketing Leadership 101: Building Teams & Brands | Growth League Podcast ft. Dan Smith

Janelle opens up about the challenges of transitioning from a solo marketer to managing a team, including the art of delegation, nurturing team trust, and learning to lead with empathy and self-awareness. She also offers a candid look at balancing personal tragedy with professional accountability, illustrating the importance of work-life integration over work-life balance.

Owning Strengths & Gaps As A Leader | Growth League Podcast ft. Janelle Brenner, Director of Marketing & Communications at Maclab Development Group

Discover how Rob’s foundational beliefs in human connection, emotional marketing, and customer experience have shaped his approach to scaling businesses. Learn about his insights from his Disney mentorship, the challenges of scaling a brand while staying connected with customers, and why he believes that the key to success lies in understanding people’s emotions, not just selling products.

Connecting Dots That Drive Success | Growth League Podcast ft. Rob Ell, Senior Marketing Consultant

Forget managing channels—start orchestrating experiences. In this episode, we unpack what Omnichannel 2.0 means for casinos where every guest touchpoint counts. From real-time rewards to personalized player journeys, we cover how small marketing teams can make a big impact. Perfect for anyone trying to turn data into loyalty—without losing the human touch.

Your step-by-step roadmap to omnichannel 2.0
https://www.jcarcamoassociates.com/casino-omnichannel-strategy/
Learn more at www.jcarcamoassociates.com/.
Get insights delivered to your inbox: www.jcarcamoassociates.com/casino-mark…newsletter/ 
Join the most effective casino marketing training. https://casinomarketingbootcamp.com/

Real-Time Casino Marketing: The Omnichannel Evolution

🎙️ У новому випуску розмовляємо з Самвелом Акобяном, серійним підприємцем та співзасновником компанії lilo, про революцію в українському медичному страхуванні через технології та повну зміну філософії — від лікування до превенції.

Про що ще говоримо в епізоді:

✅ Чому державне медичне страхування (ДМС) не працює в Україні
✅ Що зробили в lilo: персональні лікарі, стандартизовані протоколи та обов'язкові чекапи
✅ Тестування гіпотези від B2C до B2B
✅ Інвестиції в майбутнє медицини: AI, мікробіом та персоналізоване лікування

👉 Поділіться в коментарях: що було найцікавішим для вас? Що цікаво дізнатися на цю тему?

📎 Корисні посилання:
РУУУШ Наживо+
Instagram: https://www.instagram.com/ruuush.nazhyvo

Школа РУУУШ
Instagram: http://instagram.com/ruuush.marketing/
LinkedIn: https://www.linkedin.com/company/ruuush-marketing/
Сайт: https://www.ruuush.marketing

Як lilо змінює медичне страхування в Україні. Самвел Акобян, lilo insurance

In episode 10 of Platform Builders, Christine Spang and Isaac Nassimi chat with Seth Besmertnik about Conductor's journey through the WeWork acquisition and its incredible comeback from near-disaster, offering a powerful lesson in resilience and leadership. The conversation then pivots to the future, exploring how AI is about to turn the web upside down. Seth provides a clear framework for how brands must adapt their content and SEO strategies to survive and thrive in this new AI-driven world.

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Platform Builders - Ep. #10, Building Leverage, Not Features with Seth Besmertnik

🔥 TL;DR: Despite massive investments in digital tools, insurers are losing customers - and revenue - because of one overlooked problem: fragmented, poor-quality customer data.
Data silos across marketing, claims, underwriting and service prevent insurers from delivering the seamless, personalised experiences today's customers demand.
The result? Broken journeys, frustrated customers, and churn. Leading insurtechs are pulling ahead by building unified data foundations that power real-time, predictive insights.
To stay competitive, traditional insurers must act now - integrating customer data, modernising governance, and adopting AI-ready infrastructures. Exceptional customer experience starts not with better apps, but with better data.


Why Insurers Are Losing Millions on Customer Experience and how to fix it with the Data Layer

Operations isn't just about logistics or managing a warehouse—it’s about the way your business actually works every single day. It’s where vision becomes reality.

In this actionable talk, Dr. Claude Kershner IV walks you through the real-world essentials of operations strategy for entrepreneurs, small business owners, team leaders, and customer service professionals. You’ll learn how to build a business that consistently delivers—without burning out or breaking the bank.

We’ll break down:

What “Operations” Really Means
Not just delivery trucks and supply chains. It’s about the systems, people, and processes that turn ideas into customer value. Whether you’re running a salon, staffing firm, restaurant, or online store—operations is the heartbeat of your business.

Designing an Operating Model
Learn to map out your value creation step by step: input → throughput → output. Identify bottlenecks and fix them before they cost you time, money, and reputation.

Customer “Moments of Truth”
Every touchpoint—greeting, invoice, delivery, follow-up—is a chance to stand out or drop the ball. We’ll show you how to consistently win those moments and shape customer loyalty.

Front-Stage vs. Back-Stage Operations
What the customer sees matters—but what happens behind the scenes can make or break the experience. Get clarity on how to build structure on both fronts.

Capacity and Demand
What’s your magic number? Learn how to measure your revenue-driving activities (calls, jobs, transactions), calculate break-even demand, and design operations to scale.

Running Like a Franchise (Without Being One)
You don’t need to buy a franchise to act like one. We’ll show you how to create repeatable processes that bring discipline, consistency, and clarity to your operations—no matter your industry.

🔑 Whether you’re:
Struggling with daily chaos in your business…
A student trying to understand business mechanics…
Or a leader refining your customer journey...
This session is a must-watch.

📌 About the Presenter:
Dr. Claude Kershner IV is a business professor, consultant, and entrepreneur. His work focuses on helping organizations translate vision into execution through systems thinking, leadership development, and strategic operations.


Operations Bootcamp: How to Run a Business That Consistently Delivers

Blacklane: Beyond the Ride—Scaling Premium Mobility Globally
In this short breakdown, I explore how Blacklane built a global platform for premium chauffeur services—from asset-light execution to full-service concierge. This case study provides insights into platform thinking, brand control, and customer experience at scale. Plenty of inspiration here for luxury brands rethinking what their customers truly need—before, during, and after the sale.

𝗠𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝗮 𝗰𝗮𝗿. 𝗠𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝗮 𝗿𝗶𝗱𝗲.

Leverage AI to create smarter ad campaigns, optimize bidding strategies, and deliver the right message to the right audience at the right time.

AI Ad Campaigns: Your Competitive Edge in Digital Marketing

Heavybit is the leading early-stage investor in enterprise infrastructure. Since 2013, we've helped launch and scale visionary technical startups—from DevSecOps and feature flagging to AI code generation and beyond. We go hands-on from day 0, backing founders as they turn code into companies and build the future of software from the bottom up to the top down.

РУУУШ наживо – це подкаст, в якому ми говоримо про маркетингові інновації в широкому розумінні: бренд-стратегії, ефективність комунікацій, людиноцентричність і нові маркетингові фреймворки. Від засновника школи інноваційного маркетингу РУУУШ.

Julia Carcamo is one of the best brand marketers in the casino industry. A Latina from New Orleans, she paved her career from the days of riverboat gaming to the Las Vegas Strip and beyond. She shares lessons learned along the way for marketers to create their one paths to success.

The Dr. Claude Kershner Show empowers students, professionals, and scholars by offering practical examples of Strategic Entrepreneurship. In a series of teachings, interviews, and stories, we confidently provide evidence-based tactics to take teams and organizations through life cycle transitions.

We want to know when, how and why our guest small business owners experienced growth and scale. Regardless of how that growth was initiated, we are interested to hear about how it happened, what they did to handle it and their tips and tricks for re-creating it based on experience.

We also key in on stories about Team Leadership and Personal High Performance Habits. We want to hear about both, based on our guest's experience because oftentimes success here serves as the foundation for business growth.

Exploring ‘Luxury in Asia’—market trends, consumer behaviour, and industry insights.

I’m Matthias Weiskopf, a luxury retail professional with over a decade of experience in the automotive industry, specialising in Asian markets. With expertise in luxury management, customer-centric strategies, and digital business transformations, I offer a global perspective on how luxury adapts to new consumer expectations and technological shifts.

This channel features audio versions of my posts, sharing insights on luxury trends, market dynamics, and innovations in the Asian luxury sector.

New tracks tagged #Customer Experience