I'm thrilled to introduce Donna Hanson, Digital Skills Project Development Manager at Warrington and Halton Teaching NHS FT. Donna shares how she leveraged the Government's DDaT framework, blending key elements with local expertise and the passion from the NHSE Data & Analytics community to help shape the future of our job roles and profiles.

Fika Bites Episode - Donna Hanson

Explore the latest insights from Google search statistics in this episode! We analyze user behavior trends to help you understand what drives search engine visibility. Learn how to interpret these statistics and apply them to your content strategy for better rankings. Whether you’re a blogger, marketer, or business owner, this episode is packed with actionable advice to enhance your online presence and reach your audience more effectively.

🎙️Google Search Statistics: The Data Behind Searches 📈

Meet Go Charlie: Your all-in-one AI assistant that’s transforming the way you work, create, and engage. Go Charlie combines advanced AI capabilities with intuitive tools to bring seamless assistance across various tasks, from content creation and scheduling to data analysis and customer support. Designed for professionals and teams, this versatile AI assistant can enhance productivity, creativity, and decision-making by automating repetitive tasks and providing real-time insights. Whether you're managing projects, writing content, or analyzing data, Go Charlie offers the flexibility to adapt to your unique needs, freeing up time and resources for what matters most. With an easy-to-use interface, Go Charlie integrates smoothly into existing workflows, making it an ideal companion for busy individuals and collaborative teams alike. Get ready to unlock new levels of efficiency, creativity, and precision with Go Charlie as your AI-powered assistant. https://prinikacademy.com/

Go Charlie: The Ultimate All-in-One AI Assistant for Productivity and Creativity

In my latest experiment, I've taken my exploration of AI anthropomorphism a step further by creating a podcast. Using the content from my two recent Medium articles, "How Much is Too Much in AI Anthropomorphism?" and "The Human Touch: Exploring Anthropomorphism in AI Design," I've crafted a 12-minute audio experience featuring two distinct voices.
To achieve this, I utilized the innovative NotebookLM, a powerful tool that allows for nuanced interactions with language models. While I can't provide specific details on how NotebookLM works as it's outside the scope of the sources provided, this technology facilitated the transformation of my written articles into a dynamic audio discussion.

AI Anthropomorphism: Finding the Right Balance

This episode argues that companies should reduce reliance on extensive market research and instead prioritise leveraging existing internal data and readily available information sources, such as customer feedback and competitive intelligence. 

The discussion emphasises the strategic prioritisation of research questions and the use of advanced analytics to gain actionable insights from smaller datasets. 

The hosts share many examples that Denyse provides of companies successfully using this approach to reduce costs, improve decision-making, and boost business outcomes, advocating for a more efficient and practical approach to understanding customers. 

The discussion promotes gaining profound customer knowledge with fewer surveys and, ultimately, better resource allocation.

Mastering Market Understanding

This episode explores how technology is transforming customer service. 

It examines several key areas, including the rise of omnichannel experiences, self-service options, and the use of AI-powered tools like chatbots and virtual assistants. 

The importance of data analytics and personalization in creating seamless and unforgettable customer journeys is also highlighted in the discussions.

Denyse shares several successful company examples to illustrate these concepts, demonstrating how businesses can leverage technology to improve customer satisfaction and drive growth. 

In conclusion, Denyse summarises the episode by advising that data security and privacy are addressed as crucial considerations in handling customer information.

Technology - Driven Customer Journey Excellence

This episode advocates prioritising customer delight over mere satisfaction to achieve sustainable business growth. 

It emphasises creating effortless customer journeys through personalised experiences and vital employee empowerment. 

Denyse cites numerous studies showcasing the significant financial benefits of investing in exceptional customer service, including increased sales, customer loyalty, and positive word-of-mouth referrals. 

Building genuine customer connections is highlighted as crucial, achieved through personalised interactions and a focus on exceeding expectations. 

In conclusion, the importance of leveraging data and actionable insights to understand customer needs and preferences is stressed as a critical component of this strategy.

Customer Delight  Fueling Business Growth

This episode of Marketing DEEP DIVES by DENYSE promotes Quantum Customer Centricity (QC2™), a new customer experience model. 

During the discussion, Denyse argues that traditional customer experience (CX) models need to be revised because they are focused too narrowly on customer service and fail to integrate a holistic view of the customer across the entire organisation. 

Her QC2™ model emphasises a multi-dimensional approach, integrating the customer, company, brands, and processes, aiming for quantum growth through small, targeted changes. 

Denyse highlights the benefits of QC2™, including increased revenue, cost savings, and improved employee engagement. 

She also introduces her CATSIGHT™ methodology for maximising information ROI (return on investment), which supports the QC2™ framework.

Quantum Customer Centricity  A New CX Model

Mr. Kedziora is the co-founder of Estenda Solutions, a leading company specializing in custom software development, data analysis, and AI for healthcare and medical companies. With a remarkable journey spanning over 30 years, he possesses a deep understanding of designing, developing, and deploying successful projects. His extensive experience enables him to provide valuable guidance and innovative insights, resulting in cost-effective solutions that improve patient outcomes.

Mr. Kedziora received his M.B.A. from West Chester University and a Bachelor of Science in Computer Science from Duquesne University where he received the Excellence in Computer Science Award. He has spoken at numerous technical and healthcare conferences on a variety of topics and written or co-authored multiple articles focused on healthcare information technology, several published in peer-reviewed scientific journals. His work with clients has won multiple awards including a HIMSS Davies Award in 2017 and he recently received the Health 2.0 Outstanding Leadership Award.

RJ Kedziora, co-founder of Estenda Solutions

This blog discusses how GenAI and natural language processing are transforming SQL query generation, allowing non-technical users to access and query data easily.
Published at:
https://www.eckerson.com/articles/from-4gl-to-genai-how-sql-automation-has-evolved

From 4GL to GenAI: How SQL Automation has Evolved - Audio Blog

MARKETING DEEP DIVES by DENYSE is a Podcast for CPG Executives wanting to attract, delight and retain more consumers.
In each episode Denyse shares her tips, tools and ideas gathered from her more than 30 years experience working in over 125 countries around the globe.
Denyse is: 📈 Advisor to Fortune 100-Inc 5000 | 🚀 Strategist for mid-sized CPGs | 👨‍💼👩‍💼Leadership Coach | 🎤 Keynote Speaker | 📚 #1 Best-Selling Author | 🌍 Former Global Head of Consumer Excellence at Nestlé

The Health Design Podcast brought to you by the Journal of Health Design(www.journalofhealthdesign.com). Features interviews with the world's leading health design experts including clinicians, designers, patients, authors and researchers. Better health by design.

Listen to data and analytics leaders share the secrets of their success. Wayne Eckerson, long-time global thought leader interviews guests who run data and analytics programs at Fortune 2000 organizations around the world. Tune in to stay abreast of the latest technologies, techniques, and trends in our fast-paced industry.

Stream DNA podcast seeks to highlight activities within the health data and analytics profession, aiming to engage with individuals carrying out interesting and innovative projects within the health and care ecosystem.

New tracks tagged #DataAnalysis