In this episode of Bulletproof Your Marketplace, Jeremy sits down with attorney Krishan Thakker to explore the critical role of Terms of Use as liability shields. With over 15 years of experience advising companies like Wish, Match Group, and Meta, Krishan explains why these agreements are far more than legal formalities: they are a platform’s first line of defense and, when crafted carefully, can prevent costly disputes while safeguarding business integrity. The conversation highlights common mistakes founders make, from borrowing irrelevant terms to neglecting user assent, and underscores the risks of misalignment between marketing promises and contractual language. Through practical insights and real-world examples, this episode shows why Terms of Use must be treated as a living strategy rather than boilerplate text, offering founders, legal counsel, and trust and safety leaders the tools they need to strengthen their marketplace’s foundation and scale with confidence in an increasingly complex legal environment.

User Contracts as Liability Shields — Terms of Use

In this special global edition of the HEAL Security Dispatch Daily Digest, we turn our attention to the Middle East. From rising cyber threats and regional security initiatives to groundbreaking partnerships and technological advancements, this episode explores the latest developments shaping the region’s cybersecurity landscape.

Global Edition: Middle East Cybersecurity Outlook

In this episode of Bulletproof Your Marketplace Podcast, host Jeremy Gottschalk welcomes Jeff Sakasegawa, Trust and Safety Architect at Persona, who draws on over 15 years of experience for a deep dive into the chapter Creating Your Own Best Practices.

The conversation explores why identity verification is foundational, why words and transparency matter in policy-making, and how strategic friction can strengthen—rather than hinder—user trust.

Jeff highlights real-world examples and emphasizes the importance of cross-functional ownership in trust and safety programs. He also shares how platforms can develop strategies tailored to their unique business models instead of relying on one-size-fits-all policies.

For founders and leadership teams, this episode delivers clear takeaways. Jeff leaves listeners with one actionable practice—link analysis—as a powerful tool to strengthen enforcement, connect signals across accounts, and outpace bad actors.

Trust and Safety — Creating Your Own Best Practices

In this week's episode, Ricardo explains the "broken windows" theory, which originated in criminology, and how it applies to project management. The central idea is that minor signs of disorder, when ignored, lead to bigger problems. In projects, accepting delays or failures without correction sends the message that quality and discipline are unimportant, opening the door to widespread carelessness. Therefore, it's crucial to quickly correct violations, maintain organized processes, and set an example of consistency and accountability. It's not about micromanaging, but about demonstrating that attention to detail protects the project. Often, it's not major disasters that destroy it, but the accumulation of minor oversights that undermine trust and results.

Listen to the podcast to learn more!

How Many Broken Windows Are You Tolerating in Your Project?

No episódio desta semana, Ricardo explica a teoria das “janelas quebradas”, originada na criminologia, e como ela se aplica ao gerenciamento de projetos. A ideia central é que pequenos sinais de desordem, quando ignorados, levam a problemas maiores. Em projetos, aceitar atrasos ou falhas sem correção transmite a mensagem de que qualidade e disciplina não são importantes, abrindo espaço para descuido generalizado. Por isso, é fundamental corrigir rapidamente violações, manter processos organizados e dar exemplo de consistência e responsabilidade. Não se trata de micro gerenciar, mas de mostrar que atenção aos detalhes protege o projeto. Muitas vezes não são grandes desastres que o destroem, mas o acúmulo de pequenas negligências que comprometem a confiança e os resultados.

Escute o podcast para saber mais! 

Quantas Janelas Quebradas Você Tolera no Seu Projeto?

In this episode of Bulletproof Your Marketplace, we explore one of the most pressing challenges facing digital platforms today: trust and safety. 

Joining us is Anna Pogreb, Senior Risk Strategist at EverC, who brings experience in compliance, risk, and marketplace operations.

Together, we unpack how marketplaces have become a prime target for illicit activities—from counterfeit goods to money laundering and even more extreme cases—and why traditional, reactive approaches are no longer enough. Anna shares stories from the frontlines of risk management, insights into how bad actors exploit platforms, and practical strategies for building proactive trust and safety practices tailored to your marketplace.

Whether you’re a founder, legal counsel, or risk leader, this conversation highlights why trust and safety must be a company-wide priority, how to break down silos, and how to design policies and processes that strengthen your marketplace against evolving threats.

Stay tuned for actionable takeaways and inspiration to build a safer, more resilient platform.

In this week's episode, Ricardo questions whether artificial intelligence (AI) actually reduces project risks or creates new ones. While it helps predict delays, identify flaws, and minimize errors, AI can create invisible risks, such as data bias, which distorts results, and "blind trust," when professionals accept predictions without critical analysis. Another risk is technological dependence: if the tool fails or disappears, the project could stall. There are also ethical and legal questions about who is responsible for AI's misguided decisions. Vargas emphasizes that AI is neither a villain nor an absolute solution. It should be seen as an ally, but always with human oversight, contingency plans, and clear accountability from managers.

Listen to the podcast to learn more!


AI: Reducing Risks or Creating New Challenges?

No episódio desta semana, Ricardo questiona se a inteligência artificial (IA) realmente reduz riscos em projetos ou se também cria novos. Embora ajude a prever atrasos, identificar falhas e minimizar erros, a IA pode gerar riscos invisíveis, como viés nos dados, que distorce resultados, e a “confiança cega”, quando profissionais aceitam previsões sem análise crítica. Outro risco é a dependência tecnológica: se a ferramenta falhar ou desaparecer, o projeto pode parar. Há ainda questões éticas e legais sobre quem responde por decisões equivocadas da IA. Vargas reforça que a IA não é vilã nem solução absoluta. Ela deve ser vista como aliada, mas sempre com supervisão humana, planos de contingência e responsabilidade clara dos gestores.

Escute o podcast para saber mais! 

IA: Reduzindo Riscos ou Criando Novos Desafios?

Are emotional swings and inconsistent trading results holding you back? You're not alone. In this essential video, John Locke reveals proven strategies to overcome common trading challenges, including results-based confidence fluctuations, emotional discipline, and risk management. 

Discover how to build a resilient trading psychology, develop effective trading strategies, and master risk management to achieve consistent profits in stock trading, forex trading, options trading, and cryptocurrency trading. Learn why overconfidence and false confidence can ruin your trading account—and how to develop the correct mindset for sustainable success.

John shares actionable tips on controlling emotions, sizing your trades responsibly, and sticking to your trading plan—crucial skills for traders who want to improve their trading psychology, reduce emotional trading, and maximize profitability. Whether you're a beginner or an experienced trader, these insights will help you stay disciplined and make smarter trading decisions.

Stop letting emotional trading sabotage your financial freedom. Listen now to learn how to master your trading psychology, develop winning trading strategies, and create a profitable, sustainable trading career!

👉 If you found this video valuable, don’t forget to like, comment, and subscribe for more trading tips!
🔗 Get your free trader resources here: https://www.lockeinyoursuccess.com/free-trader-resources/

#TradingPsychology #RiskManagement #TradingStrategies #ForexTrading #StockTrading #OptionsTrading #CryptoTrading #EmotionalDiscipline #TradingSuccess #ProfitConsistency

Mastering Trading Success: How to Overcome Fluctuations & Build Consistent Profits

In this episode of Bulletproof Your Marketplace, Jeremy Gottschalk—author of the book and host of the podcast—sits down with Jimmy Toy, Chief Legal Officer at Articor Group, parent company of Redbubble and TeePublic. With platforms that receive tens of thousands of user-generated uploads every day, Jimmy brings his expertise in legal policy, governance, and trust & safety to tackle an unavoidable reality for marketplaces: incidents, threats, claims, and crises.

Together, Jeremy and Jimmy explore why these challenges are not a matter of if but when, and how founders and leadership teams can prepare effectively. From building proactive response plans and managing insurance notifications to handling media inquiries with transparency and accountability, this conversation is packed with practical lessons.

Whether you’re a founder, executive, or risk leader, this episode will help you anticipate problems, avoid costly missteps, and turn crises into opportunities to strengthen trust with your community.

Managing (the Inevitable) Incidents, Threats, Claims, and Crises

The Daily HEAL Security Dispatch Podcast is a leading source for up-to-the-minute news and deep insights in the realm of healthcare cybersecurity and threat intelligence. 

At the heart of HEAL Security's vision is the commitment to equipping organizations and individuals with rapid, contextually rich cybersecurity updates, establishing itself as a pivotal force in unifying practice and data against the ingenious tactics of criminal and malicious entities. HEAL Security is fervently devoted to constructing a robust resource and community that champions the defense of the healthcare sector against the growing cyber threats from organized crime groups and antagonistic nation-states. Our core focus encompasses the protection of vital IT infrastructures, the security of sensitive patient and clinical information, the safeguarding of critical healthcare systems, and the assurance of continuous, undisturbed patient care services.

Hello

Thanks for visiting my profile. 

I am an experienced leader in global operations, project management, business transformation, and crisis management. My main focus is implementing innovative global initiatives, capital projects, and product development. I have directed dozens of projects across industries and continents, managing more than $20 billion in global initiatives over the past 25 years.

I am a seasoned board member who has participated in the Brazilian Institute of Corporate Governance (IBGC) board member program. I was the first Latin American to become chairman of the board of the Project Management Institute globally, where I served for four years. I am also a member of the advisory board of Yera, an Estonian startup dedicated to improving employee performance and engagement through technology and artificial intelligence.

I share my expertise with millions of professionals around the globe through my "5 Minutes Podcast," which I have hosted since 2007 and has reached 12 million views. I've written 16 books on project management, risk and crisis management, and transformation, which have been translated into six languages and sold over half a million copies.

I am a seasoned speaker and have delivered over 250 keynote addresses in 40 countries. My influence on the sector was affirmed when I became the first Latin American to be elected Chairman of the Project Management Institute.

My work as a venture capitalist and entrepreneur in artificial intelligence, blockchain, big data, chatbots, and machine learning resulted in tools and products that have revolutionized how users bring agility and agile management into project management software.

More than two decades ago, I founded Macrosolutions, a global consulting firm with international operations in energy, infrastructure, IT, oil, and finance.

Between 2016 and 2020, I envisioned and led the Brightline Initiative, a Project Management Institute think tank in partnership with leading organizations dedicated to helping executives bridge the expensive, unproductive gap between strategy design and delivery.

Before Brightline, I was Director of the United Nations Office for Project Services (UNOPS) Infrastructure and Project Management Group, leading over 1,000 projects and $1.2 billion in humanitarian and development projects. I was also responsible for the first ESG Report in the UN System, published in 2015.

I have a Ph.D. in Civil Engineering, an undergraduate degree in Chemical Engineering, and a master's degree in Industrial Engineering.

John Locke has been working with options for 20+ years and has built himself up as a leader in the stock options trading industry. Having trained now hundreds of traders, his natural ability to teach complex topics with clarity and passion has made him invaluable to the trading community.

New tracks tagged #RiskManagement