When organizations break employee trust, Peter H. Kim argues those employees are less willing to go above and beyond to contribute to the organization. Peter, author of “How Trust Works,” goes on to detail why trust in institutions has been declining significantly, despite its importance to our work and lives. Peter explains why we mismanage and misunderstand trust and dives into counterintuitive findings from his research, such as why most people believe they are more effective assessors of trust than they actually are. He also shares why efforts to mitigate risk can have a negative impact on trust between employers and employees. Dr. Peter H. Kim is a professor of management and organization at the Marshall School of Business at the University of Southern California. His research on trust has been published in numerous scholarly journals, received ten national/international awards, and has been featured by the New York Times, Washington Post, and National Public Radio. He’s the author of How Trust Works: The Science of How Relationships Are Built, Broken, and Repaired. His website is www.peterhkim.com. Jessica Knight is a Vice President of Research in the Gartner HR practice. She leads research teams to identify best practices and new opportunities to address HR executives’ most urgent challenges. Her areas of focus include employee experience, organizational culture, change management, and the future of work.

Building, Breaking and Repairing Trust, With Peter H. Kim

Laszlo Bock believes that giving people freedom and supplementing our instincts with hard science are steps on the path to making work meaningful and people happy. Laszlo joins the Talent Angle to discuss the seminal importance of recruiting, rethinking engagement, creating transparent workplaces, fostering feedback, and so much more.&nbsp; &nbsp;

WORK RULES! (and breaking them) with Laszlo Bock, Fmr Google SVP of People

Kidnappers, however ill-intentioned, are prone to the same human reasoning as the rest of us. What anyone desires most is to be understood and respected. Chris Voss shares techniques that work in the board room every bit as well as&nbsp;across the high stakes world of hostage negotiations.

Life and Death Negotiation: Chris Voss

Gen. Stanley McChrystal discarded a century of conventional wisdom and remade JSOC (Joint Special Operations Command) into a network that combined transparent communication with decentralized decision-making authority. The walls between silos were torn down. This shift has far reaching implications for leadership both inside and outside the military.&nbsp; For more&nbsp;information on the McChrystal Group&nbsp;go to McChrystalgroup.com

20 Min SPOTLIGHT: Gen. Stan McChrystal on Team of Teams

Imagine an environment where you can bring your whole self to work? Imagine a workplace where great leaders build honest relationships with each of their employees, allowing their employees to know exactly where they stand. &nbsp; Believe it or not, hierarchy discourages honest feedback which leads to dysfunctional relationships and businesses. Kim Scott, author of Radical Candor: Be a Kickass Boss Without Losing Your Humanity, and Jason Rosoff, CEO of Radical Candor, teach us how to care personally and challenge directly to create a culture of honest feedback in order to love your work. Kim and Jason walk us through ways in which you can adopt the basic principles of Radical Candor to become a great leader.

Radical Candor: A Culture of Challenge and Caring with Kim Scott and Jason Rosoff

What poses the greatest competitive threat to your local church? Conventional wisdom would say other churches, but Bob Moesta, Co-author of The Jobs-to-be-Done Handbook, argues that the largest competitive threat to formalized religion might actually be…Crossfit. Bob Moesta, President and CEO of the Rewired Group and Co-Architect of “Jobs-to-be-Done” theory, joins the CEB Talent Angle to discuss how he helps companies grow by fundamentally understanding how customers shop and why they buy. By adopting the “Jobs-to-be-Done” mindset, Bob believes that business leaders can create innovators across the enterprise and teach them how to turn struggling moments into opportunities for innovation.

Inside the Customer Mind: Jobs-to-be-Done Theory with Bob Moesta

Traditional management often assumes that motivating people at work is simply about paying them enough--but Barry Schwartz, the author of Why We Work, believes the real motivation to work comes from finding meaning. Everyone--whether they’re a lawyer or janitor, painter or salesperson--can perform at a higher level by finding meaning in their work. Listen to this episode of the CEB Talent Angle to hear Barry discuss how our conventional wisdom on motivation at work is wrong, and how managers can help their employees connect to the good they do in the world.

Building, Breaking and Repairing Trust, With Peter H. Kim

The Gartner Talent Angle

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