Digital Lighthouse

On this episode of Digital Lighthouse, Zoe Cunningham is joined by Jessica Figueras, Tech Strategist and Chair of the National Childbirth Trust. Jessica discusses how the COVID-19 pandemic has impacted organisations that rely on person-to-person contact, and how technology has played a part in moving communities online.

Digital Lighthouse: Innovation for social motivation

On this week's Digital Lighthouse, Zoe Cunningham is joined by Rebecca Kemp, Director of Customer Journey at Citizen's Advice.

The Customer Journey

On this week's Digital Lighthouse, Zoe Cunningham is joined by Kristian Merritt, Director of Digital Transformation at David Lloyd Clubs. Kristian discusses how David Lloyd Clubs has tackled the challenges of COVID and how their business and digital strategy had to dramatically transform to cater to customers remotely.

David Lloyd Clubs' Digital Shift

On this week's Digital Lighthouse, Zoe Cunningham is joined by Danny Attias, Chief Digital and Information Officer (CDIO) at Anthony Nolan. As the first special episode on digital leadership, Danny takes a deep dive into what it means to be a digital leader and gives some insight into how businesses can thrive in this competitive and constantly shifting digital landscape. From legacy infrastructure and data monoliths to seamless customer journey maps and continuous improvement platforms, Danny takes us through Anthony Nolan's digital transformation, where merging digital and business strategies has been at the forefront of their success.

Leading digital strategy at Anthony Nolan

On this week's Digital Lighthouse, Zoe Cunningham is joined by Scott Ronan, Senior Director of Central Infrastructure at GXO. As the second special episode on digital leadership, Scott takes a deep dive into what it means to be a digital leader. Scott shines a spotlight on the importance of trusting, understanding, and giving autonomy to your teams, as well as predicting technology trends and working out how to build new technologies into your business strategy.

How to bridge business expectations and technology capabilities?

Digital Lighthouse Jen Dallas (Softwire)

On this week's Digital Lighthouse, Zoe Cunningham is joined by Jen Dallas, Head of Digital UK and Ireland at RSA Insurance. Jen talks about the work she and her team have done to develop customer experiences across their platform. She explores the RSA's use of user testing, research and leadership to help create huge efficiency gains, and what has been valuable for the RSA's position in the financial services sector.

Jen Dallas is the Head of Digital at RSA Insurance, where her current focus is on delivering ecommerce growth and strategically aligned, customer-centric product developments. She has spent the past 15 years honing her skills in the travel and insurance sectors, using her expertise to solve business problems through digital solutions, driving online adoption.

How the RSA is delivering great customer experiences to its financial services users

The Digital Lighthouse is a podcast for CTOs and other tech leaders looking to navigate their organisation through endless disruption and turbulence. Packed full of real life stories and insights, this podcast serves as your guiding light - wherever you are in your journey and whatever challenges you face.