Leo Work stuff

For our episode this week, we sit down with the group again, Evan Miller, Enterprise Architect for NetApp, Eduardo Rivera, Storage Architect for NetApp, and Stetson Webster, Storage Architect for NetApp.  This week’s focus is on data protection being integrated with the storage services offerings.  Protecting data is a critical function of any infrastructure, and working with the application administrators to clearly define a set of requirements early is key to ensuring success.  The NetApp IT team talks to us about their experience with evaluating the needs of our applications and how they can more effectively provide protection while also keeping cost controlled.

Episode 19: Storage Service Design – Data Protection

UX-radio hosts podcasts about Information Architecture, User Experience and Design. Listen to inspiring conversations with industry experts. The purpose of this show is to educate, inspire and provide valuable information architecture and user experience resources.

Simplicity is an Experience with Giles Colborne

In this week’s Design Podcast episode, Mary Treseler sits down with Chrissie Brodigan, manager of user experience research at GitHub. They talk about user research and product development at Github, and the blindspots in product development and organizational development.

Chrissie Brodigan on User Research at GitHub

We talked to Megan Miller and Erik Flowers, two senior service designers, about what service design looks like in large enterprise organizations. 

Practical Service Design

In this week’s Design Podcast, I sit down with Giles Colborne, designer, author, and managing director of cxpartners. We talk about how AI is reinventing design and the roles of designers; the balance of creating something that is different but familiar; and how, at its most basic level, AI is shortcutting user input.

Giles Colborne on How AI is Reinventing Design

Design improves in proportion with how accurately users’ true feelings are understood.  However, are user experience practitioners doing enough to look outside their own field to evolve new research techniques?  We spoke with Aaron Garner of the Emotional Intelligence Academy about the methods he uses to understand microexpressions – fine nuances which are often more reflective of users’ real reaction to a product, before they are quickly hidden in the interests of social etiquette.  Aaron’s current work is in areas such as security and human resources, but a conversation with podcast hosts Marek Pawlowski and Alex Guest reveals valuable cross-industry lessons which could be applied to digital experience design.

You can find detailed show notes, with links to everything mentioned, at http://www.mobileuserexperience.com/?p=3973.

Don't forget the MEX/16 conference at http://pmn.co.uk/mex/.

Email designtalk@mobileuserexperience.com.

Design Talk

Micro expressions in user research; Aaron Garner, Emotional Intelligence Academy

Simone Carrier in head of service design at FutureGov, that focusses on service design project for governments. Together we talked about what service design means to governments, what the differences are between government over the whole world and how service design will evolve in the future. Simone also gave some great insight tips on who they successfully run these project at FutureGov.&nbsp; Discover more insights about this conversation &nbsp; Our experiences are so shaped by services like Deliveroo, Uber, WhatsApp, snapchat, and Instagram. We are used to receiving really good services. But if you want a new passport or do your tax declaration it brings tears in my eyes because its so complicated - Simone carrier -  Interesting links: Linkedin:&nbsp;https://uk.linkedin.com/in/simone-carrier-0050a936 Twitter:&nbsp;@simonecarrier FutureGov website: http://www.wearefuturegov.com &nbsp;

Episode 2: Service design for governments by Simone Carrier from FutureGov

This week we're featuring a conversation from earlier this year—O'Reilly's Mary Treseler chats with Giles Colborne, managing director of cxpartners. They talk about the transformative effects of AI on design, designing for natural language interactions, and why designers need to nurture the ability to reinvent themselves.

Giles Colborne on AI's Move From Academic Curiosity to Mainstream Tech

Service Design 2016

Four and Twenty Pi: A recipe for adapting service design to a government context

This week we talk to Richie Kennedy about Ethnographic Research, and in particular how this can be used in Service Design Research and User Experience.

Spotless Podcast - Episode 6: Ethnographic Research in Service Design - 27/03/17

Did you talk to your smartphone today? Ask Google Home to play your favorite audiobook? The two-way conversation with technology has graduated from metaphor to reality. Lou sits down with Giles Colborne, author of “Simple and Usable” and the CEO/founder of CX Partners, to explore how having meaningful, interactive conversations with our tech is shaping and changing UX design.

Giles spoke at To Be Designed, a virtual conference we held on April 25. Buy the recorded program here:  http://rfld.me/2nYaDYX

Follow Giles Colborne on Twitter : https://twitter.com/gilescolborne

Buy Giles's Book

Talking to Tech: Designing Conversations with Giles Colborne

We chat to Tom Knoll about the challenges and opportunities around conducting user research internationally, as well as some tips and tricks for delivering this.

Spotless Podcast - Episode 8: International Research for Service Design and UX - 30/05/17

Jared Spool with Ariel Kennan & Marc Stickdorn

Empathy as a Service: Applying Service Design to the Homelessness Issue

The UIE Podcast

More Human than Human?: Designing a Conversational UI

In our most recent Creative Confidence Series chat, IDEO managing director and Human-Centered Service Design instructor Melanie Bell-Mayeda and IDEO U’s Coe Leta Stafford shared stories and tips about how to use service design to bring more meaningful experiences to customers and organizations.

Melanie is a Partner and Managing Director at IDEO San Francisco. She’s responsible for helping lead the firm's design for change work, which focuses on helping organizations and leaders realize their creative potential. In over a decade at IDEO, she’s played several roles leading different areas of the business, including those where design is bringing value to new and emerging markets. Her client portfolio includes the North Face, Gaiam, Citibank, Chase, and T-Mobile. Melanie is a Harvard College and Harvard Business School alumna.

Learn more from IDEO Designers and get hands-on practice alongside a global community in our new Human-Centered Service Design online course: https://ideo.to/i3eOXd

Creative Confidence Series

3 Ways to Design Better Service Experiences

Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about service design and journeys. 

What is service design? How is it similar to and different from customer experience?

Listen to Part 1 of the conversation now.